ESSENTIAL JOB FUNCTIONS:
- Solicit new accounts and review past accounts to generate new and repeat business.
- Liaise with banquet team to ensure exceptional service while groups are in house.
- Develop and conduct persuasive verbal sales presentations to prospective clients.
- Write banquet menus, memos, and send out amenities for VIP Guests.
- Ensure BEOs and group resumes are distributed to internal stakeholders a minimum of two weeks prior to the event.
- Review and revise weekly events sheets and banquet event orders.
- Formulate and revise annual and monthly forecasts. Accurately forecasts estimated revenue from each booking.
- Negotiate, prepare, and write contracts and enter information into the automated sales system (CI/TY).
- Interact with clients to determine needs and direct associates accordingly.
- Respond to telephone and walk-in inquiries of potential guests.
- Drive special events, theme creation to generate revenue when banquet space is available.
- Meet client on site to kick-off all events, ensure event is smoothly handed over to banquets team once event begins.
- Servicing of all groups, to ensure optimal revenue generation, client and event satisfaction including, but not limited to menus, all event and catering details, rooming lists, transportation.
- Responsible for ensuring all group and catering details are correctly reflected in sales and catering system, including but not limited to group blocks, attrition, catering requirements.
- Ensure collection of deposits, billing and final invoice is completed.
- Ensure timely follow up on all past groups with focus on securing repeat booking.
- Respond to leads within company standard timeline.
- Maintain compliance with all health and safety protocols and serving of alcohol in accordance with liquor license guidelines.
- Communicate both verbally and in writing to provide clear directions to all associates.
- Lead banquet event order (BEO) meeting, attend training sessions, and departmental meetings as required.
- Ensure deposits and scheduled payments are secured and processed.
- Comply with attendance rules and be available to work on a regular basis, to include having a presence at events, weddings, evenings, and weekends, while meeting clients and supporting team members.
- Perform any other job-related duties as assigned.
- Tour and inspect banquet and meeting space daily, reporting necessary repairs.
- Represent hotel at tradeshows and events as required.
REQUIRED SKILLS AND ABILITIES:
- Must have the ability to communicate in English in verbal as well as written communication.
- Self-starting personality with an even disposition.
- Always maintain a professional appearance and manner.
- Can communicate well with guests and team members.
- Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
- Knowledge of a hotel structure and how all departments interact, and corporate culture.
- Ability to effectively communicate with customers in a friendly and positive manner, to solicit business, meet client needs and resolve complaints.
- Ability to self-monitor all job-related duties while working off-site (remotely).
Minimum Requirements
- Previous hotel Catering and Sales manager experience (5 years preferred)
- Experience in CI/TY Application Software (2 years preferred)
- Strong Technical skills related to detailing groups, meetings, and events.
- Ability to win others over through confidence, experience, and demeanor.
- Leads sales initiatives, catering, and events in the absence of the Director of Sales and Marketing
- Generates quality work and upholds high standards.
- Knowledge of Hotel Systems
- Ability to maintain a pleasant work environment without conflict.
- Attractive Salary & Benefits Package*
Annual Salary Range :- 60,000 - 64,000 (Based on Experience)
Estimated Mid-January 2027 through end of March 2028
Experience
Preferred
- 5 year(s): Sales Management
- 5 year(s): Events & Wedding Management/Planning
- 3 - 5 years: Minimum 3 -5 years of Hotel Experience
- 1 - 2 years: Use of CiTY Software
Education
Preferred
- Bachelors or better in Sales or related field
Behaviors
Preferred
- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Goal Completion: Inspired to perform well by the completion of tasks
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
