CULLIGAN NIAGARA
Customer Service & Office Coordinator
📍 Niagara Region, ON | ⏱ Full-Time | 💰 Compensation Based on Experience
About Culligan Niagara
Culligan Niagara is a trusted leader in water treatment solutions, proudly serving residential and commercial customers throughout the Niagara Region. We are committed to delivering exceptional service, innovative products, and a customer experience that sets us apart. As we continue to grow, we are looking for a motivated and detail-oriented team member to join our office.
Role Overview
The Customer Service & Office Coordinator is the first point of contact for our customers and plays a vital role in the day-to-day operations of our office. This position combines front-line customer service with administrative and scheduling responsibilities, requiring someone who is equally comfortable speaking with customers and managing detailed back-office tasks.
Key Responsibilities
Support cross-functional admin tasks as the role evolves - this position is expected to
grow with the business
- Serve as the primary point of contact for customers, both in person and by phone, providing professional and friendly service at all times.
- Handle cash transactions, process payments, and maintain accurate transaction records.
- Schedule and coordinate service calls, dispatching technicians efficiently to meet customer needs. Schedule deliveries.
- Prepare and process customer invoices and work orders accurately and in a timely manner.
Manage customer billing accounts including billing cycles, account adjustments, and
payment tracking across residential and commercial accounts
- Manage warranty inquiries and claims, ensuring issues are resolved promptly and in accordance with company policy.
- Address and resolve customer concerns and complaints with empathy, professionalism, and a commitment to satisfaction.
- Maintain accurate customer records and data entry using company software systems.
- Perform general office administration tasks including email correspondence, filing, and document management.
- Collaborate with the service and sales teams to ensure seamless customer experiences.
- Maintain a clean, organized, and welcoming front office environment.
What We're Looking For
- Previous experience in a customer-facing role; experience in a service industry is an asset.
- Strong interpersonal and communication skills with a genuine desire to help people.
- Demonstrated ability to handle customer complaints and resolve issues professionally.
- Comfortable handling cash transactions and basic bookkeeping.
- Proficient with computers and common office software (email, scheduling tools, invoicing platforms).
- Proficient in Microsoft 365 specifically - Excel, Word, Outlook, and Teams are used daily
- AI literate - actively uses AI tools (ChatGPT, Claude, etc.) to improve workflows and productivity; not just surface-level familiarity. Confident prompting and creative application preferred
- Experience with billing or account management software an asset; AVS/TMS training will be provided
- Exceptional attention to detail and strong organizational skills.
- Ability to multitask and prioritize effectively in a fast-paced office environment.
- Self-motivated, reliable, and a team player.
- Prior experience with invoicing, scheduling software, or CRM systems is an advantage.
The Person - Beyond the Resume
Takes initiative - identifies inefficiencies and acts on them without being asked
Brings ideas to the table and participates actively in team discussions
Thrives in a growing, evolving business - comfortable when processes change and
new tools are introduced
Positive energy that contributes to the culture rather than dragging it down
Health & Wellness Alignment
Genuine interest in health and wellness is a strong asset - Culligan Niagara operates
PuraHome, a wellness-focused brand covering clean water, air quality, and alternative
health products
Candidates who connect authentically with this space will thrive in our environment
Hours
Monday to Friday, 8:00am – 5:00pm (five day work week)
What We Offer
- A supportive and collaborative team environment.
- Competitive compensation based on experience.
- Opportunity to grow with a well-established, community-focused company.
- Full-time, stable employment in the Niagara Region.
