The Service Parts Associate is responsible for delivering high‑quality parts support to internal and external customers at Cummins Canada ULC’s Kamloops location. This role manages order allocation, maintains accurate inventory records, prepares performance reports, and ensures compliance with customs and transportation procedures. The associate also trains shop operators, resolves escalations, and completes all required documentation to keep the parts supply chain running smoothly.
Responsibilities
- High school diploma or equivalent; post‑secondary education in logistics or business preferred.
- Minimum 2 years' experience in parts management, inventory control, or related field.
- Proficiency with ERP/parts management software (e.g., SAP, Oracle).
- Strong written and verbal communication skills.
- Ability to interpret customs documentation and compliance requirements.
- Knowledge of domestic and international freight processes.
- Excellent organizational and multitasking abilities.
- Customer‑service orientation with problem‑solving skills.
- Ability to train and mentor shop personnel.
- Valid driver’s license and ability to travel occasionally.
- Wages to follow current Teamsters CBA
- Preference given to interprovincial Red Seal certification in Parts and Warehousing
Work schedule @ Tuesday to Friday 7am to 5:30pm
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.
At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.
Our policy is to provide equal employment opportunities to all qualified people without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check. Documentation and certification will be required prior to hire.
Qualifications
- Respond to customer escalations promptly and professionally.
- Allocate parts orders based on availability and priority.
- Maintain accurate part profile and inventory records in the system.
- Prepare and distribute regular reports on inventory, order status, and performance metrics.
- Train shop operators on parts handling, documentation, and system usage.
- Ensure compliance with customs regulations for international shipments.
- Coordinate domestic and international transportation procedures, including scheduling and documentation.
- Complete and verify all required forms (receipt, transfer, delivery, dispatch).
- Support the development and improvement of standard operating procedures.
- Collaborate with cross‑functional teams to resolve supply chain issues.
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
