Description
Description
Custom Health provides a comprehensive tech-enabled med management and managed care solution resulting in 98% medication adherence for our patients across the United States and Canada. Operations are powered by proprietary software which orchestrates fully automated owned and network pharmacies, at-home medication management solutions, real-time clinical oversight by 200+ pharmacist-lead clinicians and the collection of real-time, real-world data and insights.
Position Summary
The Pharmacy Operations Manager / Pharmacist (Logistics focus) leads the safe, efficient, compliant, and patient-centered delivery of pharmacy services. This role combines pharmacist practice responsibilities with operational leadership, including dispensing workflow, patient care, team leadership, inventory, quality, compliance, and performance management.
The successful candidate must be a licensed pharmacist in good standing with the applicable provincial regulatory authority.
Key Responsibilities
- Lead daily pharmacy operations, including dispensing, prescription verification, workflow management, inventory, billing, patient service, and team scheduling.
- Practice as a pharmacist in accordance with applicable legislation, professional standards, pharmacy policies, and patient-safety requirements.
- Review prescriptions for appropriateness, accuracy, interactions, allergies, contraindications, dosing concerns, and therapeutic issues.
- Provide patient counselling and collaborate with prescribers and other healthcare professionals to resolve medication-related issues.
- Supervise, coach, schedule, train, and support pharmacists, pharmacy technicians, assistants, and support staff.
- Ensure employees work within their scope of practice and follow required procedures, documentation, quality standards, and professional expectations.
- Maintain compliance with pharmacy regulations, controlled-substance requirements, privacy obligations, workplace health and safety requirements, and quality-assurance standards.
- Oversee medication inventory, multidose prescription packaging, purchasing, supplier relationships, recalls, expiry management, waste reduction, and secure handling of controlled substances and hazardous materials.
- Monitor pharmacy performance, including prescription volumes, turnaround time, dispensing accuracy, labor utilization, inventory costs, billing issues, patient satisfaction, and service levels.
- Investigate medication incidents, near misses, complaints, and operational issues; implement corrective actions and continuous-improvement initiatives.
- Support budgeting, cost control, workflow optimization, technology implementation, and pharmacy-service growth.
- Partner with Operations, Clinical, Finance, HR, IT, payers, suppliers, and healthcare providers to improve service delivery and operational performance.
Working conditions
This role may require onsite pharmacy work, standing for extended periods, handling medication inventory, and occasional flexibility to support operational requirements. The successful candidate must meet all applicable licensing, privacy, background-check, health and safety, and training requirements.
Requirements
Required qualifications
- Bachelor of Science in Pharmacy, Doctor of Pharmacy, or equivalent recognized pharmacy degree.
- Current pharmacist registration and license in good standing with the applicable provincial pharmacy regulatory authority.
- Minimum of [3–5] years of pharmacy-practice experience.
- Previous supervisory, team-lead, or pharmacy-operations experience.
- Strong knowledge of pharmacy regulations, medication safety, controlled substances, privacy, quality assurance, and health and safety requirements.
- Experience using pharmacy-management, dispensing, inventory, and third-party billing systems.
- Strong clinical judgment, communication, leadership, organization, problem-solving, and relationship-management skills.
- Ability to work effectively in a fast-paced, regulated environment and manage competing priorities.
Preferred Qualifications
- Experience in specialty pharmacy, digital health, central fill, mail-order, compounding, long-term care, or high-volume pharmacy operations.
- Experience with specialty medications, payer coordination, prior authorization, patient-support programs, or medication adherence.
- Additional prescribing authority, injection certification, or other applicable clinical credentials.
- Experience managing budgets, KPIs, quality improvement, pharmacy technology, or process-improvement initiatives.
- Postgraduate education in pharmacy administration, healthcare administration, business, leadership, or a related field.
