Company: CVS Studios
Location: Oakville, Ontario
Job Type: Full-Time
Salary: Competitive
About Us
CVS Studios is a comprehensive exhibit house specializing in the trade show and experiential marketing industry. We take pride in our ability to design, build, ship, install, and dismantle compelling visual displays and interactive exhibits that capture attention and engage audiences.
Our journey with each client begins with a bespoke design, carefully crafted to reflect their brand, objectives, and message. From there, our talented team brings these concepts to life through in-house fabrication, graphics, logistics, installation, and event support.
With our head office and manufacturing facility in Oakville, we are a tight-knit group of creative professionals, including render artists, graphic designers, account managers, and an experienced production team. We are committed to excellence and passionate about delivering turnkey solutions that make every exhibit and event memorable.
Job Summary
We are seeking an experienced and motivated Account Manager to join our team. The Account Manager will serve as a key point of contact for CVS clients, managing projects from initial inquiry and concept development through production, installation, and completion.
This role requires someone who is highly organized, client-focused, and comfortable managing multiple projects in a fast-paced environment. The successful candidate will work closely with clients, designers, production, graphics, and installation teams to ensure projects are delivered on time, on budget, and to the highest standard.
The ideal candidate will have experience in the trade show, exhibit, experiential marketing, events, advertising, fabrication, or related industries and understand the importance of delivering exceptional client service while maintaining project profitability.
Key Responsibilities
- Build and maintain strong, long-term relationships with clients and act as their primary point of contact.
- Manage client accounts and projects from initial inquiry through completion.
- Understand client objectives, brand requirements, budgets, timelines, and event needs.
- Develop project scopes, estimates, proposals, and timelines in collaboration with internal teams.
- Coordinate with designers, production, graphics, logistics, and installation teams to ensure projects progress smoothly.
- Review project requirements and ensure client expectations are clearly communicated internally.
- Manage project budgets, pricing, purchase orders, change orders, and invoicing in collaboration with the appropriate internal teams.
- Monitor project schedules and proactively identify potential delays, issues, or budget concerns.
- Communicate regularly with clients regarding project status, approvals, timelines, and deliverables.
- Coordinate client approvals for designs, artwork, materials, and production specifications.
- Attend client meetings, site visits, trade shows, and events as required.
- Support on-site installations and events when required.
- Resolve client concerns and project issues quickly and professionally.
- Identify opportunities to grow existing accounts and develop new business relationships.
- Maintain accurate project documentation and account records.
- Work collaboratively with the production team to understand fabrication requirements, materials, timelines, and costs.
- Ensure all projects meet CVS quality standards and client expectations.
- Contribute to continuous improvement of client service, project management, and internal processes.
Qualifications
- 3+ years of experience in account management, project management, client services, or a related role.
- Experience in the trade show, exhibit, experiential marketing, events, advertising, fabrication, or creative production industry is strongly preferred.
- Proven ability to manage multiple projects and competing deadlines.
- Strong client relationship and communication skills.
- Excellent organizational and project management abilities.
- Strong attention to detail and follow-through.
- Ability to understand budgets, estimates, margins, and project costs.
- Strong problem-solving and decision-making skills.
- Ability to work effectively with creative, production, and operational teams.
- Comfortable working in a fast-paced, deadline-driven environment.
- Proficiency with Microsoft Office and project/account management software.
- Ability to read and understand drawings, layouts, production specifications, or fabrication plans is an asset.
- Experience with CRM, estimating, or project management platforms is an asset.
- Willingness to travel locally and attend trade shows or events as required.
What We're Looking For
The ideal candidate is a relationship builder and problem solver who can confidently manage the details of a project while keeping the client's goals at the forefront.
You should be comfortable moving between client conversations, budgets, design discussions, production timelines, and event logistics. You don't need to be a fabricator, but you should be curious about how things are built and able to work collaboratively with a production team to find practical solutions.
We are looking for someone who takes ownership, communicates proactively, stays organized under pressure, and genuinely enjoys creating exceptional experiences for clients.
Benefits
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career advancement.
- Collaborative, creative, and hands-on work environment.
- Opportunity to work on a wide range of trade show, experiential, and custom exhibit projects.
How to Apply
Interested candidates should submit their resume and cover letter outlining their qualifications and experience to Melissa Vandevenne [email protected] with the subject line "Account Manager Application - [Your Name]".
Applications will be reviewed on a rolling basis until the position is filled.
Equal Opportunity Employer
Creative Visual Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
