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DAG | Downtown AutoGroup

Warranty Administration

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

About The Role

We are seeking an experienced and detail-oriented Warranty Administrator to join our Service Department. The successful candidate will be responsible for accurately processing, submitting, tracking, and reconciling warranty claims while ensuring compliance with Ford Motor Company warranty policies and procedures.

Experience with Reynolds Ignite and Ford warranty administration is strongly preferred. This position is ideal for someone who understands dealership service operations, has exceptional attention to detail, and can effectively manage claims from initial repair order through final payment.

Key Responsibilities

Process and submit Ford warranty claims accurately and in a timely manner.
Review repair orders for completeness, accuracy, proper coding, documentation, and required supporting information.
Ensure warranty claims comply with Ford warranty policies, procedures, and documentation requirements.
Verify labour operations, parts, sublet, causal parts, and other claim components before submission.

The Ideal Candidate

The ideal candidate will have hands-on Ford warranty administration experience, a strong working knowledge of Reynolds Ignite, and a proven ability to maximize warranty recovery while maintaining accurate and compliant claims. Experience with other OEM warranty systems and dealership management systems will also be considered.

If you are an organized, detail-oriented warranty professional who takes pride in getting claims right the first time, we want to hear from you.

Apply today!

Monitor submitted claims and follow up on rejected, returned, or unpaid claims.
Research and resolve claim discrepancies and warranty rejections.
Maintain accurate warranty records and documentation.
Reconcile warranty receivables and assist with month-end warranty accounting.
Work closely with Service Advisors, Technicians, Parts, and Management to ensure warranty claims are properly documented.
Communicate with Ford warranty representatives when clarification or assistance is required.
Stay current with changes to Ford warranty programs, policies, and procedures.
Identify opportunities to reduce claim errors and improve warranty recovery.
Perform other administrative duties related to warranty and service operations as required.

Qualifications

Previous experience as a Warranty Administrator in an automotive dealership is preferred.
Ford warranty experience is strongly preferred.
Experience using Reynolds Ignite is strongly preferred.
Strong understanding of dealership repair orders, labour operations, parts, and warranty claim procedures.
Excellent attention to detail and organizational skills.
Strong computer skills and ability to learn dealership software and manufacturer systems.
Ability to work independently while collaborating effectively with Service and Parts departments.
Strong written and verbal communication skills.
Ability to manage multiple priorities and meet deadlines.
High level of accuracy, accountability, and professionalism.

Apply About employer

More about this job

Responsibilities

Process, review, submit, track, and reconcile Ford warranty claims, ensuring repair orders and supporting documentation are accurate and compliant. Follow up on rejected or unpaid claims, resolve discrepancies, maintain records, support month-end accounting, and coordinate with dealership departments and Ford representatives.

Requirements

Previous automotive dealership warranty administration experience is preferred, with Ford warranty experience and Reynolds Ignite proficiency strongly preferred. Candidates should understand repair orders, labor operations, parts, and warranty procedures, and demonstrate accuracy, organization, communication, computer skills, and the ability to manage priorities independently and collaboratively.

Skills

Ford Warranty Administration
Warranty Claim Processing
Reynolds Ignite
Repair Order Review
Warranty Compliance
Claim Reconciliation
Warranty Receivables
Claim Discrepancy Resolution
Dealership Service Operations
Parts and Labor Operations
Documentation Management
Attention to Detail
Organization
Written and Verbal Communication
Time Management

Visa sponsorship

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Keywords

Ford Motor Company
Ford Warranty Policies
Warranty Claims
Reynolds Ignite
Automotive Dealership
Service Department
Repair Orders
Labor Operations
Parts
Sublet
Causal Parts
Warranty Documentation
Claim Submission
Claim Reconciliation
Warranty Receivables
Month-End Accounting
Claim Rejections
Claim Discrepancies
OEM Warranty Systems
Dealership Management Systems
Service Advisors
Technicians
Warranty Recovery
Warranty Records
Service Operations

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