Located 20 minutes south of Saskatoon, the Dakota Dunes Resort is a tribute in design to the historic Whitecap Dakota Nation offering world-class hospitality and an unforgettable, authentic Indigenous experience. We invite you to join our dynamic and innovative F&B team at this beautiful 4 Star property. We are also excited to announce the expansion of Dakota Dunes Resort with the planned opening of the new Thermal Spa in 2026.
JOB SUMMARY
Supervises the daily Food & Beverage (F&B) operations, including banquets and all hotel outlets, ensuring compliance with established F&B policies, standards, and procedures. Oversees day-to-day operations, monitors service quality and operational standards, and ensures the department consistently meets or exceeds guest expectations. Responsible for maintaining the F&B operating budget while ensuring compliance with applicable standards, policies, and legal requirements.
This position provides overall leadership and direction to the Front of House F&B department, working closely with the Banquet Manager and Restaurant Manager to achieve operational, financial, and service objectives. The position reports directly to the Director of Operations.
CANDIDATE PROFILE
Education
and Experience
- High school diploma or GED; 5 years experience
in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in
Food Service Management, Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; 3 years experience in the food
and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Managing
Day-to-Day Operations
- Assists in the ordering of F&B supplies,
cleaning supplies and uniforms.
- Supervises daily Food and Beverage (F&B)
shift operation and ensures compliance with all F&B policies,
standards and procedures.
- Supports and supervises an effective monthly
self inspection program.
- Operates all department equipment as necessary
and reports malfunction.
- Supervises staffing levels to verify that
guest service, operational needs, and financial objective are met.
- Encourages and builds mutual trust, respect,
and cooperation among team members.
- Understands employee positions well enough to
perform duties in employees' absence.
- Develops specific goals and plans to
prioritize, organize, and accomplish your work.
- Monitors and maintains the productivity level
of employees.
- Verifies that all team members/supervisors
understand the brand specific philosophy.
- Maintains the operating budget, and verifies
that standards and legal obligations are followed.
- Assists supervisors in understanding team
members ever changing needs and expectations, and how to exceed them.
- Celebrates and fosters decisions that result
in successes as well as failures.
- Communicates areas that need attention to
staff and follows up to ensure understanding.
- Coordinates cleaning program in all F&B
areas
- Establishes and maintains open, collaborative
relationships with employees.
- Creates and nurtures a property environment
that emphasizes motivation, empowerment, teamwork and passion for
providing service.
- Stays readily available/ approachable for all
team members.
Providing
Exceptional Customer Service
- Provides services that are above and beyond
for customer satisfaction and retention.
- Improves service by communicating and
assisting individuals to understand guest needs, providing guidance,
feedback, and individual coaching when needed.
- Serves as a role model to demonstrate
appropriate behaviors.
- Manages day-to-day operations, verifies that
quality, standards and meeting the expectations of the customers on a
daily basis.
- Takes proactive approaches when dealing with
guest concerns.
- Sets a positive example for guest relations.
- Stays readily available/ approachable for all
guests.
- Reviews comment cards and guest satisfaction
result with employees.
- Responds in a timely manner to customer
service department request.
Managing
and Conducting Human Resource Activities
- Provides guidance and direction to
subordinates, including setting performance standards and monitoring
performance.
- Administers the performance appraisal process
for direct report managers.
- Conducts hourly employee performance
appraisals according to Standard Operating Procedures.
- Communicates performance expectations in
accordance with job descriptions for each position.
- Verifies that employees are treated fairly and
equitably. Strives to improve employee retention.
- Identifies the developmental needs of others
and coaching, mentoring, or otherwise helping others to improve their
knowledge or skills.
- Verifies that disciplinary procedures and
documentation are completed
- Interviews and hires management and hourly
employees with the appropriate skills to meet the business needs of the
operation.
- Manages beverage purchasing and control
procedures and ensures staff is trained accordingly.
- Observes service behaviors of employees and
provides feedback to individuals and or managers.
Additional
Responsibilities
- Provides information to supervisors and
co-workers by telephone, in written form, e-mail, or in person.
- Provides guidance and direction to
subordinates, including setting performance standards and monitoring
performance.
- Analyzes information and evaluates results to
choose the best solution and solve problems.
- Extends professionalism and courtesy to team
members at all times.
- Comprehends budgets, operating statements and
payroll progress report.
- Performs other duties, as assigned, to meet
business needs.
Our
commitment to Diversity & Inclusion
At Dakota Dunes Resort, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
We acknowledge that we are on treaty land. These treaties serve to govern our relationships with Indigenous people. We come together today on Treaty 6 territory, which is the traditional territory of the Cree, Saulteaux, Stoney Nakota, Dakota peoples. We also acknowledge the traditional homeland of the Metis and honor their contributions.
It is important that we recognize that we all have benefits and responsibilities under these agreements. We acknowledge the harms and injustices of the past and present. We dedicate our efforts to working together in a spirit of collaboration and reconciliation. We are all treaty people.