Job description:
Job Summary
Join the largest manufacturer of tile, porcelain and natural stone in the world and watch your career stand out with Daltile, a subsidiary of Mohawk Industries
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
We are seeking a creative and detail-oriented Design Consultant / Customer Service person to join our team. The ideal candidate will have a passion for design and a strong ability to translate client needs into innovative solutions. As a Design Consultant / Customer Service person, you will work closely with clients to understand their vision and provide expert guidance throughout the design process as well as providing excellent account management, order entry and ensuring positve customer service at all times. This role requires excellent communication skills, a keen eye for aesthetics, and the ability to manage multiple projects simultaneously.
Responsibilities
- Provides interior design advice and product expertise, facilitates tile and stone selection, and project development/support, ensuring the completion of selection/sales for all customers.
- Logs all client showroom visits, contact information, and detailed customer preference and selection notes in CMT. Effectively communicates with customers and internal team members to follow the lead and ensure tracking/follow-up and sales closure. Reports sales closures monthly.
- Prospects for new business with an emphasis on Custom Builders and Residential Designers. Makes outside sales calls as needed and follows up on leads to grow and drive business.
- Maintains showroom samples and merchandising, including ordering, receiving, and maintaining models and displays. Ships customer samples as needed to drive sales. Maintains contact with suppliers/locally sourced vendors to keep current on design and product offerings and complies with Marketing’s standards for proper showroom merchandising, including new product launches and drops.
- Plans and hosts showroom tours and events for industry trade to drive customer sales. Attends outside trade events to develop industry relationships and build brand awareness.
- Provide customer service which includes order entry, provide product information, answering telephones, provide pricing and availability, claims enquiries
- Duties would be split aproximately 50/50 between customer service and showroom responsibilities
Skills
- Ideally design and or experience in a related field
- An outgoing pleasant personality
- Competencies -Sales / Customer service / color coordination / interior design trends / customer buying habits / creative thinking.
- Innovative and imaginative solutions, using creative skills provide assistance to clients.
- Computer skills – MS Office, MS Word, Excel, and PowerPoint – Customer management tools a plus.
- Excellent oral, written, listening, and interpersonal communication skills necessary to effectively interact with customers, team members, management, and other internal and external customers to build positive interpersonal relationships with various business partners.
- Fluent English
- Grade 12 diploma
- Previous customer service experience
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.
Join us as a Design Consultant / Customer Service Professional and contribute your creativity while helping clients bring their visions to life!
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
