Our philosophy is āto be great you need to have great peopleā.Accordingly, we are always searching for āgreat peopleā. If you thrive in a dynamic, entrepreneurial workplace we would be very interested in hearing from you.
ob Title: Pub Server
Department: Food and Beverage
Reports To: Restaurant Manager / Food and Beverage Manager
Summary
The Pub Server is responsible for taking orders and serving of food/beverages to guests in a friendly, timely and efficient manner. Engage their customers and creates a positive experience for guests. Ensure that the highest standards of hospitality are demonstrated at all times.
Positioning Statement:
The Pub Server professionally represents the hotel through the creation of a value based workplace environment where team mates and guests are treated in a fair, respectful and honorable manner.
Essential Day to Day Duties & Responsibilities:
- Take orders accurately and serve food and beverages in a professional and courteous manner.
- Familiar with all drink and food menus, advise guests on which menu items to purchase and make recommendations about pairing food with beverages.
- Check IDs and respond appropriately when guests violate state laws or regulations.
- Assist the bartenders in mixing drinks, preparing for simple orders such as draft or bottled beer.
- Observe guests and ensure tables are enjoying their food and beverages.
- Keep an eye out for potentially unsafe situations and ensure that no alcohol is consumed by minors.
- Respond quickly to guest requests or complaints in a professional manner to ensure appropriate action is taken. Inform supervisors and follow up to ensure guest satisfaction.
- Answer the phone with the appropriate greeting and answer any questions within your ability.
- Routinely clean, organize work areas, glassware, and silverware.
- Knowledgeable of hotel property, amenities, area attractions and transportation to increase guests’ satisfaction.
- Keep the bar area and work stations stocked appropriately and to note items out of stock on weekly order sheet.
- Collect payments from customers, process credit card transactions, and accurately manage cash transactions.
- Attend meetings and training courses as required.
- Follow federal, provincial, and company policies/regulations for serving alcoholic beverages in a responsible manner.
- Possess thorough knowledge of Sanitation and Food Safe procedures as established by the Health Board and hotel policies and procedures.
- Stay safe all the time. Following our safety procedures, you will report all incidents and put safety first for yourself, your team mates and our guests.
- Take pride in your appearance and position as a hotel ambassador. Follow all department uniform and grooming requirements.
- Always know what events and activities are on the day’s schedule in the hotel and neighbourhood.
- Jump into other ad-hoc duties when your colleagues need your assistance.
- Communicate effectively and efficiently with all departments in the hotel to work together to deliver the most memorable experience to the guest.
- Adhere to all brand and company standards, policies and procedures.
- Other duties as assigned by your direct report.
Contacts: (KEY individuals the Pub Server regularly communicates with, frequency of contact and purpose of that contact)
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Title
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Contact Frequency
(e.g. 1x/wk)
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Purpose
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General Manager
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As needed
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Daily pleasantries as well as when needed in the absence of the appropriate direct report interaction.
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Direct Report
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Multiple times per day
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Discuss issues and find solutions, promote harmony, and team spirit.
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Team Mates
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Multiple times per day
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To be visible and accessible to all team members of all departments.
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Hotel Guests
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Often
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To connect with guests on a regular basis.
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Knowledge/Skills/Abilities:
- Enthusiastic, attentive and approachable.
- Act with a sense of commitment and integrity, live with honor, desire success, strive for excellence, and not to be afraid of opportunities.
- Strong interpersonal and relationship building skills.
- Great sense of confidence and self-worth.
- Excellent verbal communication skills.
- Remain calm under pressure and motivated in the face of rejection.
- Effective multi-tasker with the ability to continuously reprioritize daily activities.
- Sense of humor.
- Ability to stand and walk for long hours, and assist with lifting heavy items.
- Available to work flexible hours including late evenings, weekends, holidays and to work on-calls as needed.
- Ability to work well under pressure in a fast paced environment.
- Strong organizational and decision-making skills.
- Maintain a workplace environment that understands and respects policies and procedures.
- Represent the hotel and the brand in a professional manner at all times.
- Actively participate in local community events.
- Desire ongoing professional development.
Certifications Required:
- Food Safe.
- Serving It Right (BC).
- ProServe (AB).
- Smart Serve (ON).
- Brand and company required training as outlined during on boarding and as identified throughout your employmen
Thank you for your interest in our company, we hope you apply today!