Purpose:
Supports the Warranty Team by serving as the main point of contact for homeowners after possession and coordinating all warranty service activities in line with Alberta New Home Warranty Program (ANHWP) standards.
Key Objectives:
- Serve as the primary point of contact for homeowners regarding warranty issues, post-possession, ensuring a 24 – 48 hour response time.
- Provide administrative support to the Warranty Manager and team.
- Review warranty and non-warranty items with homeowners in alignment with Alberta New Home Warranty Program (ANHWP) guidelines, clearly setting expectations for the service process.
- Ensure all warranty issues are documented, tracked, and resolved per ANHWP standards and internal procedures.
- Schedule all required visits, including Primary Warranty, Anniversary Warranty, Interim Visits, and Trade Days.
- Coordinate service appointments with trade partners and technicians.
- Issue and follow up on work orders, ensuring timely completion and resolution.
- Manage Alberta New Home Warranty claims and facilitate communication between trades, homeowners, and warranty representatives.
- Maintain and update seasonal and deficiency tracking spreadsheets to support landscape/architectural inspections and process landscape deposit refunds.
- Prepare written correspondence related to warranty matters, including letters and memos.
- Schedule Home Orientation (HOO) and key release (CT) appointments for warranty superintendents.
- Submit and manage warranty-related VPOs, including approvals and distribution to trades.
- Perform additional duties as assigned.
How We Work for You
- Competitive wages & vacation time
- Health and dental benefits immediately upon hire
- RRSP Matching
- Flexible work schedule
- Employee Assistance Program
- Inclusive work environment
- Volunteer opportunities
- Employee pricing for Daytona home purchases
- Tuition support & educational assistance
- Company Truck or Auto Allowance (Field Positions Only)
Daytona Homes is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace
