Decoda is building the AI-native operating system for modern clinics - unifying scheduling, payments, communications, and patient engagement into one platform where intelligent agents handle work teams used to do manually.
We’re looking for a Strategy & Operations Manager who can partner directly with the CEO to build the internal engine that helps Decoda scale from $1M → $100M ARR and work on the most important problems at the company.
This is a highly cross-functional role touching hiring, revenue operations, market expansion, product enablement, and company infrastructure. This is a role for someone who thrives in ambiguity, likes solving hard problems quickly, and wants true ownership.
Examples of problems to solve
Review operations across the company
Go deep on how sales, onboarding, product, support, and finance actually run.
Dig into data to find bottlenecks, hidden opportunities, and broken loops.
Turn this into a clear, ranked list of the most important problems to solve.
Own sales enablement
Improve demo flows and follow-up playbooks so deals move faster.
Lead creation of case studies that clearly show customer outcomes and ROI.
Instrument and analyse product usage to tell a compelling “value story” in every sales conversation.
Own revenue operations
Design and run a clean commission-tracking system for BDRs and AEs.
Close the books monthly with accurate P&L and burn.
Build simple, reliable dashboards so the team always knows how we’re doing.
Build core operational infrastructure
Evolve our contracts to cover more clinical workflows (labs, prescriptions, programs).
Help set up our global entities and processes.
Codify repeatable processes into lightweight SOPs instead of Notion chaos.
Shape market expansion
Explore new geographies and segments, interview users, and map their biggest problems.
Size opportunities, outline entry strategies, and define what “proof” looks like.
Support hiring, partnerships, and inbound
Help design and run systems to find and close top-tier engineering, sales, and GTM talent.
Track partnership and inbound performance: build the dashboards, define the metrics, and make sure we know what’s working.
You should have
3-8 years in strategy, operations, business-ops or consulting at high-growth tech companies or startups.
Strong analytical mindset; you own data, dashboards, decisions.
Comfortable in ambiguity and ready to roll up your sleeves. You build when no process exists.
Great communicator; you influence leaders and run cross-functional initiatives.
Bonus: SaaS business model experience; healthtech/wellness industry exposure; early-stage startup grit.
Why this role is interesting
Work directly with the CEO on company-defining projects.
See the full picture: product, sales, finance, ops, and customer outcomes.
Opportunity to wear many hats, learn fast, and build real ownership.
Be part of scaling clinics, improving patient outcomes and reshaping an industry.
