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Field Service Technician

Waterdown, ON, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 14, 2025

Original job description

AAG is a leading global manufacturer of CNC Router Machines and Knife Systems. With over 350,000 standard machine configurations and over 30 decades of experience, AAG specializes in matching machinery to customers' unique needs and budgets. Designed and built at our state-of-the-art factory in Waterdown, Ontario, and Tallmadge, Ohio, our Computer Numeric Control (CNC) machines are supplied and supported through a global network of sales and support offices and authorized dealers.

AAG is an equal opportunity employer, committed to profitable growth and responsible management for the benefit of our customers, suppliers, shareholders, and employees. Our teams are engaged and innovative and driving change throughout our Company, from our production facilities to our clients, in our meeting rooms, and our communities. A diverse and inclusive work environment, as we believe an inclusive company culture inspires people to stay curious, engaged, and challenged.

Overview

The Field Service Technician provides on-site service and support to our existing customers, performing timely and high-quality repairs, warranty service, maintenance, and product installations. This role requires regular travel and is essential in upholding product reliability and delivering exceptional customer service to our established client base.

Duties and Responsibilities

Professional service and installation of CNC Router Machines.
Trains customers on CNC Router Machines.
Resolves product and service-related concerns.
Provides customer telephone and online support.
Conducts on-site service calls.
Provides guidance and support to customers.
Works with engineers on product development and system upgrades.
Other duties as assigned.

Experience/Education Requirements

Degree or Diploma related to Electrical/Electronic Controls or related field required.
Experience with CAD-based design software and/or computer science programs.
Experience with high voltages an asset.
Experience in a technical role, preferably troubleshooting of electrical and mechanical systems.
Experience in customer facing roles, including equipment demonstrations and end-user training.

Skills/Qualifications

Valid Driver’s License.
Passport and able to travel throughout North America without restriction.
Ability to travel up to 75% of work time with availability to work evenings and weekends when required.
Strong communication skills, with the ability to convey information clearly and effectively.
Ability to positively represent the Company.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The Field Service Technician will install and service CNC Router Machines at customer sites, train customers, and resolve product issues. They will also provide phone and online support and work with engineers on upgrades.

Requirements

Candidates need a degree or diploma in electrical/electronic controls or a related field, plus technical troubleshooting experience with electrical and mechanical systems. Customer-facing experience, CAD software knowledge and a valid driver's licence and passport are also needed.

Skills

CNC router machines
CAD software
Electrical troubleshooting
Mechanical troubleshooting
High voltage systems
Machine installation
Customer training
Equipment demonstration
Phone and online technical support
Electrical/electronic controls
Preventive maintenance
Warranty service
Written and verbal communication

Keywords

CNC router
CNC machine service
field service technician
on-site repair
machine installation
customer training
troubleshooting
electrical controls
mechanical systems
CAD
high voltage
warranty service
travel
North America
technical support

Tools

CNC router machines
CAD software

Languages

English

Fields of study

Electrical/Electronic Controls
Electrical Engineering
Mechanical Engineering

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