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Added 29 mins ago
DI
Representative, Petline Claims
Definity Insurance Company
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- Full-time
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Direct Channel Operations - Winter 2027 Co-op/Intern
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Added 13 days ago
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Senior Specialist, Large Complex & Specialty Claims
Definity Insurance Company
Toronto, ON
- Full-time

Definity Insurance Company

Representative, Petline Claims

Winnipeg, MB, Canada

Salary Range: $45,000 - $82,100 · Full-time

Apply on hdks.fa.ca2.oraclecloud.com About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $45,000 - $82,100
Job type: Full-time
Posting language: English
Posted: Nov 13, 2026

Original job description

The Opportunity

In this role, you will adjudicate pet health claims in compliance with the policy terms and conditions. You will also provide expert guidance to cross-functional teams to facilitate attainment of profitability targets.

What to Expect

Assess eligibility of claim conditions based on policy wordings
Assess claims and request medical records for review in association with claims
Assess requests for Pre-Authorizations and Pay Practice Direct claim forms and determining outcome of disallowance or approval
Provide support of decisions and guidance on product and claims adjudication for Insurance Advisors and Territory Managers
Provide support and guidance to veterinary practices through the Vetline
Collaborate with channel partners and customer policy holders to obtain information for claims submissions and adjudication
Provide support to customer and channel partner enquiries regarding claims submissions and conducting post-claims customer surveys to strive toward improving Net Promoter Score
Draft customer correspondence and documents of insurance

What You Bring

Animal Health Technologist (AHT) designation or equivalent combination of education and experience.
Holder of an AMF Quebec License is an asset.
Previous veterinary clinic experience.
Bilingual (English/French) and English-speaking candidates are encouraged to apply. Please note that bilingualism is an asset for opportunities based in Montreal, while English proficiency is required for positions based in Winnipeg.

Salary Range: $45,000 - $82,100

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” - they’re essential to our success.

What’s in it for you?

Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Go ahead and expect a lot - you deserve it.

It’s better here - but don’t take our word for it. Definity was named by Great Place to Work^®as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

#IND1

Petline is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Apply on hdks.fa.ca2.oraclecloud.com About employer

More about this job

Responsibilities

You will adjudicate pet health claims in compliance with policy terms and provide expert guidance to cross-functional teams. Additionally, you will support veterinary practices and channel partners while managing customer inquiries to improve service standards.

Requirements

Candidates should possess an Animal Health Technologist designation or equivalent education and experience. Previous veterinary clinic experience is required, and bilingualism in English and French is considered an asset.

Skills

Claims adjudication
Pet health insurance
Medical record review
Pre-authorization assessment
Customer service
Veterinary knowledge
Communication
Policy compliance
Data analysis
Relationship management

Benefits

Hybrid work schedule
Company share ownership program
Incentive program
Pension and savings programs
Company-matched RRSP contributions
Paid volunteer days
Tuition assistance
Wellness programs
Product and service discounts

Visa sponsorship

Not detected in the job text

Keywords

Claims Adjudication
Pet Insurance
Animal Health Technologist
Veterinary Clinic
Policy Wordings
Pre-Authorizations
Net Promoter Score
Insurance
Customer Support
Hybrid Work
RRSP
Pension
Incentive Program
Compliance
Medical Records

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