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Added 9 hours ago
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Customer Service Agent (iGaming)
Delta Bingo Inc HQ
Oakville, ON
- $20 to $22 CAD / hour
- Part-time
Added 1 day ago
DB
Snack Bar Attendant
Delta Bingo Inc HQ
Pickering, ON
- Up to $18.5 CAD / hour
- Part-time
Added 1 day ago
DB
Shift Manager
Delta Bingo Inc HQ
Brampton, ON
- Up to $22 CAD / hour
- Full-time
Added 1 day ago
Cash Management & Reporting Administrator
Delta Bingo Inc HQ
Hawkesbury, ON
Added 4 days ago
DB
Customer Service Representative, Cabinet Game
Delta Bingo Inc HQ
Brampton, ON
- Up to $18.8 CAD / hour
- Part-time
Added 4 days ago
DB
Snack Bar Attendant
Delta Bingo Inc HQ
Oakville, ON
- $18.5 to $18.8 CAD / hour
- Part-time
Added 11 days ago
DB
Snack Bar Supervisor
Delta Bingo Inc HQ
Pickering, ON
- $19 to $21 CAD / hour
- Full-time
Added 12 days ago
DB
Customer Service Representative
Delta Bingo Inc HQ
Penetanguishene, ON
- Up to $17.95 CAD / hour
- Part-time
Added 12 days ago
DB
Snack Bar Attendant
Delta Bingo Inc HQ
Penetanguishene, ON
- Up to $17.95 CAD / hour
- Part-time
Added 15 days ago
DB
Customer Service Representative
Delta Bingo Inc HQ
Fort Erie, ON
- $17.6 to $17.95 CAD / hour
- Part-time
Added 20 days ago
DB
Snack Bar Attendant
Delta Bingo Inc HQ
Hawkesbury, ON
- $17.6 to $18 CAD / hour
- Part-time
Added 21 days ago
DB
Lounge Supervisor (Evans)
Delta Bingo Inc HQ
Toronto, ON
- Part-time
Added 21 days ago
DB
Lounge Attendant (Evans)
Delta Bingo Inc HQ
Toronto, ON
- Up to $18.5 CAD / hour
- Part-time
Added 4 months ago
DB
Cook
Delta Bingo Inc HQ
ON
- $17.6 to $17.95 CAD / hour
- Part-time
Added 3 months ago
DB
Customer Service Representative
Delta Bingo Inc HQ
St. Catharines, ON
- $17.6 CAD / hour
- Full-time
Added 1 month ago
DB
Customer Service Representative
Delta Bingo Inc HQ
ON
- $17.6 CAD / hour
- Part-time
Added 28 days ago
DB
Customer Service Representative
Delta Bingo Inc HQ
Pickering, ON
- Up to $18.5 CAD / hour
- Part-time
Added 6 months ago
DB
Customer Service Representative
Delta Bingo Inc HQ
Barrie, Ontario · Brampton, Ontario · Etobicoke, Ontario · Fort Erie, Ontario · Greater Sudbury, Ontario · Hawkesbury, Ontario · Mississauga, Ontario · Niagara Falls, Ontario · Oakville, Ontario · Pembroke, Ontario · Penetanguishene, Ontario · Peterborough, Ontario · Pickering, Ontario · St. Catharines, Ontario · Sudbury, Ontario · Toronto, Ontario · Welland, Ontario
- Part-time

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Delta Bingo Inc HQ

Customer Service Agent (iGaming)

Oakville, ON, Canada

$20 to $22 CAD / hour · Part-time

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Job details

Pay: $20 to $22 CAD / hour
Job type: Part-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Position Overview:

The iGaming Customer Support Agent is responsible for delivering exceptional service to online players by handling inquiries, resolving issues, and ensuring compliance with Delta Bingo’s policies and Alcohol and Gaming Commission of Ontario (AGCO) regulations. This role requires professionalism, attention to detail, and a strong focus on responsible gaming practices.

Key Responsibilities:

Provide professional, timely, and courteous customer support via phone, email, and chat for iGaming platform users.
Respond to inquiries regarding account setup, deposits, withdrawals, game rules, and technical issues.
Identify and escalate complex issues or potential regulatory breaches to the iGaming Supervisor.
Maintain detailed records of customer interactions, ensuring accurate documentation in the CRM system.
Monitor player activity for potential problem gambling behavior and follow responsible gambling protocols.
Collaborate with other departments (e.g., IT, marketing, operations) to resolve customer issues efficiently.
Stay up-to-date on iGaming products, promotions, and changes in regulatory requirements.
Participate in training sessions to enhance product knowledge and customer service skills.

Qualifications & Skills

Previous experience in customer service, preferably in online gaming, casino, or regulated industries.
Strong verbal and written communication skills.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Knowledge of responsible gambling practices and Ontario iGaming regulations is an asset.
Proficiency with CRM software (Zendesk preferred) and Microsoft Office Suite.
Must maintain confidentiality and handle sensitive information with discretion.

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More about this job

Responsibilities

The agent is responsible for providing professional customer support via phone, email, and chat while ensuring compliance with AGCO regulations. They must also monitor player activity for responsible gaming and maintain accurate records within the CRM system.

Requirements

Candidates should have previous experience in customer service, preferably within regulated industries or online gaming. Proficiency in CRM software and strong communication skills are required to handle technical and account-related inquiries effectively.

Skills

Customer Service
Communication Skills
Problem Solving
Technical Support
CRM Software
Zendesk
Microsoft Office Suite
Attention To Detail
Responsible Gaming
Regulatory Compliance
Conflict Resolution
Time Management
Documentation
Interpersonal Skills

Visa sponsorship

Not detected in the job text

Keywords

iGaming
Customer Support
AGCO
Responsible Gaming
CRM
Zendesk
Microsoft Office
Regulatory Compliance
Online Gaming
Technical Support
Account Management
Data Entry
Problem Gambling
Communication

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