Original job description
Multi-Office Dental Recall Coordinator / Experienced Dental Office Administrator
Dental Square Group – Brampton, Ontario
Full-time: 35+ hours per week
Dental Square Group is seeking an experienced, dependable professional to join our team in a patient-care and practice-coordination role supporting patient retention, scheduling, and daily operations at both of our Brampton offices. The ideal candidate is highly organized, an effective communicator, and committed to delivering exceptional patient service.
Locations
- 8920 Hwy 50, Brampton
- 695 Remembrance Road, Brampton
A reliable vehicle and the ability to commute between both offices are strongly preferred.
Schedule
This is a full-time position requiring a minimum of 35 hours per week, with availability during the following hours:
- Weekdays between 11:00 AM and 8:00 PM
- All Saturdays: 9:00 AM to 5:00 PM
- One Sunday per month: 9:00 AM to 5:00 PM
Key Responsibilities
- Manage patient recalls, reactivation campaigns, follow-ups, confirmations, and overdue appointments
- Communicate with patients professionally and promptly to help them remain on track with their dental care
- Maintain an accurate, productive, and well-organized appointment schedule
- Support a positive patient experience through excellent telephone and interpersonal communication skills
- Assist with dental duties as required; approximately 10–20% of the role may involve dental assisting
Required Qualifications
- Minimum two years of Canadian dental-office experience; mandatory
- Experience with patient recall, reactivation, and scheduling
- Strong communication, telephone, and organizational skills
- Ability to work confidently at both Brampton locations
- Reliable transportation between offices, strongly preferred
- Canadian RDA certification or, at minimum, HARP certification is required
- Interest in building a long-term career with Dental Square Group after successfully completing the probationary period
Assets
- Dentrix experience
- Fluency in Hindi and/or Punjabi
How to Apply
Please submit your updated résumé and highlight your experience with:
- Canadian dental offices
- Patient recall and reactivation
- Scheduling and appointment coordination
- Dentrix
- Canadian RDA or HARP certification
We look forward to hearing from organized and dependable candidates who are passionate about helping patients maintain their oral health.
More about this job
Responsibilities
Manage patient recalls, reactivation campaigns, follow-ups, confirmations, and overdue appointments while maintaining an accurate and productive schedule. Provide professional patient service and assist with dental duties as needed, including work at both Brampton offices.
Requirements
At least two years of Canadian dental-office experience and experience with patient recall, reactivation, and scheduling are required. Candidates must have Canadian RDA or at least HARP certification, strong communication and organizational skills, and the ability to work at both locations; reliable transportation is strongly preferred.
Skills
- Patient Recall
- Patient Reactivation
- Appointment Scheduling
- Appointment Coordination
- Patient Follow-Up
- Appointment Confirmation
- Patient Communication
- Telephone Communication
- Organizational Skills
- Patient Service
- Dental Assisting
- Dentrix
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Administrative
- Customer Service & Support
Keywords
- Dental Office
- Patient Recall
- Patient Reactivation
- Scheduling
- Appointment Coordination
- Patient Follow-Up
- Appointment Confirmation
- Overdue Appointments
- Patient Retention
- Patient Care
- Patient Service
- Dental Assisting
- Canadian Dental-Office Experience
- Canadian RDA Certification
- HARP Certification
- Dentrix
- Telephone Communication
- Interpersonal Communication
- Organizational Skills
- Practice Coordination
- Hindi
- Punjabi
