Original job description
About the Role:
Digioh is seeking a Customer Success Manager that is passionate about providing the best experience to customers who are optimizing their website conversions and acquisition with Digioh. This is a great opportunity for someone with a passion for customer success and aptitude for learning new technology. Ideal candidates will have a previous background in eCommerce or email marketing, or serving as a trusted advisor for your customers at previous SaaS platforms. We are interested in people who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve problems for customers using our software at scale.
You will be responsible for working with a select group of Digioh’s largest customers, building and establishing a strong relationship with the customer that results in continued and further adoption of the Digioh platform.
How You Will Make a Difference:
Facilitating customer success and growth throughout the customer lifecycle.
Supporting a rapidly growing customer base while balancing an innate growth-mindset with a customer-centric approach is crucial for success in this role.
Become the trusted advisor to our customers, recommending best practices oriented towards the customer’s goals and industry standards, holding quarterly business reviews on a regular basis, and ensuring accountability is held in the customer relationship with Digioh.
Deliver actionable insights, tasks, and strategic recommendations to the Customer Success, Support, and Product/Engineering teams at Digioh, working in a highly collaborative organization.
Advance Digioh’s customers to stellar scores on both CSAT and NPS, leading those customers towards the path of becoming a tried and trusted “Digioh evangelist” in the market.
Proven track record of preventing churn, hitting churn-prevention revenue targets, and upsell revenue targets.
Who You Are:
1+ years of customer-facing experience with a track record for building and nurturing relationships and problem solving
1+ years experience working with e-commerce brands or e-commerce platforms (e.g., Shopify, Magento, BigCommerce), whether in a customer success, account management, or marketing capacity
Strong analytical skills, including experience with Google Workplace, Asana and HubSpot.
Proven track record in driving product adoption through with a coach’s mentality
Excellent organizational, project management skills and communication skills via phone, video conference and email
Able to adapt in a quickly changing environment
Track record managing customer relationships through HubSpot
Experience developing training or educational content for a variety of audiences is a plus
Self-starter who thrives in both collaborative and autonomous environments
