The Late-Stage Collector is responsible for collecting past due accounts and to ensure that the Team’s monthly targets and objectives are achieved. This role is responsible for the negotiation of repayment terms for those accounts which fall delinquent or encounter difficulties in their contractual requirements. This position provides daily contact with our client base. This contact is established through outgoing and incoming telephone calls and correspondence. General inquiries also represent a large portion for this position.
Please note this is a 9-month contract opportunity.
Day to day
- Accountable for collection of designated delinquent accounts by conducting the following job tasks via telephone and written correspondence:
- Contact delinquent customers and apply standard collection techniques
- Meet standard measurements set for collection activity
- Maintain accurate and up to date paper and electronic customers files
- Interact with Dealers and cross-functional teams to resolve collection issues
- Use existing technology to identify delinquent customer accounts
- Provide buyout, payout and trade-up quotes to customers/vendors
- Make decisions within established guidelines and policies
- Reconcile accounts either independently or at request of customers; refers to legal department when appropriate.
- Responsible for the timely payments via paperwork:
- Send letters, replacement invoices and necessary correspondence
- Provide Lease Administration Department with correct paperwork (i.e. Papp info, adjustment forms, Terminations, etc.)
- Coordination of transferring files to or from the Legal Compliance Department:
- Prepare paperwork for equipment returns and refer to Asset Management
- Compile an Account Summary and recommendation for the Legal Compliance Department
- Support Collection Management team with cross functional team training
All members enjoy
“We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect.”
Essentials:
Choose wellbeing
DLLâs wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.
Our four wellbeing categories are as follows:
Connection – Build meaningful connections with other DLL members
Health – Manage mental, emotional and physical health
Finance – Provide learning opportunities to help members achieve personal financial health
Lifestyle – Maintain balance between work and life priorities
There are things that matter to our members and the wellbeing of our members matters to DLL.
Settling In
At DLL, we are many things. We are team members, family members, and community members. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.
But for all of our differences, we share one thing in common: each of us are members of DLL.
Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and honest directness that enable us to integrate, ideate and innovate across country lines.
Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.
We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.
Good to know
Desired Primary Work Location: Burlington, ON
Applicable pay range
$52,323.00 - $78,485.00
Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.
This position is subject to the terms of DLLâs compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are subject to eligibility.
Deadline for application: Thursday, September 24, 2026
The selection process may involve an assessment.
Applications via email will not be reviewed. Please apply online via our career website: www.workingatdllgroup.com
DLL’s referral program applies
For more information, please contact our Talent acquisition partner April Kim via [email protected]
DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to the successful completion of a background check.
DLL is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.
DLL, a great place to build your career
DLL is a global asset finance company that partners with manufacturers, dealers, distributors, and end users to facilitate access to equipment and technology. Headquartered in Eindhoven, the Netherlands, we operate in over 25 countries, offering financial solutions across various industries. We are also a 100% subsidiary of our parent company Rabobank, one of the worldâs largest financial companies. Join our community of over 6.000 members from 75 nationalities! At DLL, our unique culture - shaped by our values (We put our customers first -Together we achieve more-You can count on me - I challenge myself and others to grow) and behaviors that define us - is at the heart of everything we do.
We offer exciting job opportunities where you feel welcomed, respected and empowered to be your authentic self and share your best ideas. At DLL, we believe in the strength of our diverse perspectives and experiences, which make our global community thrive.
Youâll receive competitive pay, generous benefits, health and wellbeing support, and manage your work-life balance through our hybrid working flexibility.
Our global operations offer you a variety of development opportunities and we encourage you to take on new challenges across our departments, businesses and regions.
Our company strategy emphasizes our commitment to sustainable business and making social impact is part of that as well. Together, weâll âPartner for a better worldâ to make a positive impact. Joining DLL, means joining a company that consistently scores higher than the industry average in Employee Engagement surveys. This is also being acknowledged through many Great Place to Work certificates. People who work at DLL, like DLL.
Join us in Partnering for a better world!
