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Dot Foods

Customer Service Representative

Ingersoll, ON, Canada

$21.34 to $32.02 CAD / hour · Full-time

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Job details

Pay: $21.34 to $32.02 CAD / hour
Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Location: Ingersoll, ON

Department: Customer Service & Development

Reports To: CSR Team Leader

Wage Range: $21.34 - $32.02

WHAT YOU’LL DO

Manage a high volume of customer questions and requests by providing appropriate solutions, ensuring timely and accurate response and resolution.
Act as the liaison between the customer and multiple internal departments, including Replenishment, Pricing, Accounts Receivable, and Transportation
Process customer orders to ensure internal order deadlines are completed on time
Go above and beyond to meet customer needs, including appropriate use of empathy
Work closely with a team to include outside sales, regional teammates, and internal customers.
Applies lean thinking and tools to identify and eliminate waste in all areas of the position.

YOU MUST HAVE

High School Diploma
Excellent verbal and written communication skills
Proficient in Microsoft programs such as Office, Word, and Excel
Ability to thrive in a fast-paced environment where you will process a high volume of requests (email/phone) at a fast, accurate pace

YOU MAY ALSO HAVE

Bachelor’s Degree
Two years in a professional Customer Service environment
Appetite and proven ability to build customer relationships
Ability to effectively manage multiple tasks simultaneously
French speaking

ROLE SPECIFICS

Full-time: Monday – Friday 8:30AM EST-5:00PM EST
Travel – Occasional travel 4-5 nights per year for company, customer, or vendor meetings & trainings. Must have ability to travel independently as needed, without restriction by all modes of transportation, including car, plane, or train.

WHO WE ARE

Dot Foods makes products more accessible and affordable to the food industry. We streamline the supply chain and build valuable partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here.

WHAT DOT CAN OFFER YOU

As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with:

Significant advancement opportunities
Potential to work from home after 1 year

Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.

EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.

Apply About employer

More about this job

Responsibilities

Handle a high volume of customer inquiries and requests, provide timely and accurate solutions, and process customer orders by internal deadlines. Coordinate with customers and internal departments, support customer relationships, and use lean tools to identify and eliminate waste.

Requirements

A high school diploma, strong verbal and written communication skills, proficiency with Microsoft Office, and the ability to manage a fast-paced, high-volume workload are required. A bachelor’s degree, two years of professional customer service experience, customer relationship-building ability, and French language skills are preferred.

Skills

Customer Service
Verbal Communication
Written Communication
Microsoft Office
Microsoft Word
Microsoft Excel
Order Processing
Customer Relationship Building
Empathy
Multitasking
Problem Solving
Cross-Department Coordination
Lean Thinking
Time Management
French

Benefits

Advancement Opportunities
Potential To Work From Home After One Year

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Inquiries
Customer Requests
Order Processing
Customer Relationships
Microsoft Office
Microsoft Word
Microsoft Excel
Written Communication
Verbal Communication
Empathy
High-Volume Workload
Fast-Paced Environment
Replenishment
Pricing
Accounts Receivable
Transportation
Cross-Department Coordination
Lean Thinking
Waste Elimination
Outside Sales
French
Supply Chain
Customer Service And Development
Workplace Safety

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