DoubleTree by Hilton Toronto Airport is looking for a Full Time Sales Coordinator.
Major areas of responsibility include:
- Assist in processing all incoming reservations received among rooming lists, mailed or in-house correspondence, Hotel Reservation Form, or facsimiles. Identify, block and process staff and VIP lists with each group.
- Review rooming lists for accuracy in format and billing and ensure prompt processing
- Maintain and adhere to Group/Meeting/Event cut off dates, group release dates
- Consistently meet department standards. Accurately complete all details.
- Send confirmation and literature requests or reply via e-mail, facsimile or administrative message when requested. Answer all reservations and communications.
- Adhere to department standards, using the guest’s name when provided or displayed, and an established script.
- Be well-informed in order to accurately answer guests’ questions about the hotel
- Attend preconvention meetings as required, be prompt and prepared.
- Communicate and work closely with Catering/Conference Services and Sales Managers throughout the group’s program to ensure success.
- Maintain open communication channels between all the team, and Catering/Conference Services team, passing along pertinent information in a timely manner.
- Provide information regarding guests and groups to all departments.
- Responsible for handling administrative duties as assigned
- Understand fully the hotel amenities, packages and promotions, banquets and meeting facilities.
- Catering and group event orders and conference resumes.
- Prepare BEO’s and coordinate with all departments with the hotel / Ensure effective communication between all hotel departments
- Ensure clients receive BEO’s in a timely manner for confirmation of events
- Produce accurate and timely reports that meet the needs of the Sales Director and Senior Management to include the reporting of appointments, calls made and business leads.
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.
- Other duties as assigned by Manager.
Job Type: Full-time
Work Location: In person
