Are you an experienced dental receptionist who's ready to take the next step in your career?
Downtown Dental is looking for a confident, organized, and proactive leader to join our team as our Hygiene & Invisalign Coordinator. This role is ideal for someone who thrives in a fast-paced environment, enjoys leading others, and is passionate about creating an exceptional patient experience.
POSITION OVERVIEW
As the Hygiene & Invisalign Coordinator, you'll oversee the daily operations of our front office while working closely with our clinical team to ensure our patients receive seamless care from start to finish. You'll be a leader, mentor, and problem solver - keeping our schedules full, our workflows efficient, and our team working together.
- Patient Care Coordination: Support the reception team during busy periods by assisting with phones, scheduling, patient check-in/check-out, and general front desk responsibilities.
- Hygiene Coordination: Take ownership of the hygiene schedule to maximize productivity. Reactivate overdue patients and maintain a healthy continuing care program. Fill cancellations and short-notice openings. Monitor recall systems and support practice growth through patient reactivation.
- Clinical Operations: Support the daily clinical workflow by coordinating communication between reception and the clinical team. Anticipate scheduling challenges and adjust as needed to keep the day running smoothly.
- Invisalign Coordination: Coordinate Invisalign cases from consultation through treatment completion. Schedule appointments, monitor progress, and ensure patients stay engaged throughout treatment. Ensure every patient receives outstanding service and a positive experience.
WHAT WE'RE LOOKING FOR
- Previous dental reception experience, including Dentrix & Max Assist.
- Early morning availability M-F starting at 7:00 am.
- A natural ability to lead, coach, and motivate others.
- Excellent communication and organizational skills.
- A positive, solution-focused attitude.
- Exceptional attention to detail.
- The ability to multitask and prioritize in a fast-paced environment.
- Someone who takes initiative, embraces accountability, and enjoys helping others succeed.
This is a full-time, permanent position. The ideal candidate can work Monday - Friday 7:00am-3:30pm. No evenings or weekends.
WHY JOIN DOWNTOWN DENTAL
At Downtown Dental, you'll join a collaborative, supportive team that's committed to exceptional patient care and continuous improvement. We believe in investing in our people, encouraging professional growth, and creating opportunities for our team members to build rewarding careers.
Benefits & Perks
- Extended health and dental benefits
- Paid parking
- Uniform allowance
- Continuing education opportunities
- Paid sick days
If you're ready to step into a role where you can make a real impact on both patients and your team, we'd love to hear from you!
