Want to be a part of a company that’s making a difference?
We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.
🌍 Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.
💡 Innovation: Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.
📈 Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.
We're on a mission to protect people and the planet by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers.
Our culture code, a set of principles that underpins our values, is our commitment to each other and working better together.
Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact!
About the Role
As a Customer Support Manager within our Customer Support team at EcoOnline, you will lead a team responsible for delivering timely, high-quality customer support. You will ensure customer issues are prioritised effectively, escalations are managed appropriately, service levels are monitored, and the team has the guidance, tools and knowledge needed to succeed.
Key Responsibilities:
Lead, coach and develop a capable support team, ensuring clear objectives, regular feedback, effective performance management and strong team engagement.
Work cross-functionally with Product, Engineering, Customer Success and Services to resolve customer issues, share insight and improve the overall support experience.
Support the team with complex, sensitive or high-priority customer issues, ensuring escalations are assessed, communicated and progressed appropriately. Work with internal teams to remove blockers and ensure customers receive clear and timely updates.
What we're looking for:
Proven expertise in effectively managing teams, providing strategic guidance and mentorship, establishing performance objectives, and conducting comprehensive performance evaluations.
Our Benefits:
We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process.
EcoOnline is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner.
This job posting is for an existing vacancy.
While EcoOnline may occasionally partner with professional recruitment agencies, we will never ask or require candidates to pay for CV writing, career coaching, recruitment services or any part of our hiring process.
If you are contacted by someone claiming to represent EcoOnline and are unsure whether the opportunity is legitimate, please exercise caution and verify the communication through our official careers page or by contacting us directly.
At EcoOnline, we may use AI-assisted note-taking technology during interviews to help capture key discussion points accurately and allow interviewers to focus on the conversation. AI is used only as an administrative support tool. All candidate assessments and hiring decisions are made by trained recruiters and hiring managers. We are committed to handling personal information responsibly and in line with applicable privacy regulations.
