About eHealth and Our Culture
eHealth Saskatchewan is at the heart of how health care works across the province – powering the digital systems that connect care teams, patients and information. With over 800 employees in 20 communities, we provide IT support and services in 433 locations, ensuring the right information and tools are in the right hands at the right time so care teams can focus on what matters most: patient care. We also manage Vital Statistics, health card services, and MySaskHealthRecord, one of Canada’s leading tools for giving people secure online access to their health information.
At eHealth, how we work matters just as much as what we deliver. Our culture isn’t just something we talk about, it shapes how we make decisions, support each other and deliver results:
1. Partner for results: We prioritize teamwork and ensure decisions involve those affected
2. Serve with purpose: We act with empathy, respect and care in every interaction to deliver better outcomes
3. Own our actions: We own our success and failures, act with honesty, and uphold trust
4. Innovate with intent: We challenge the status quo and turn ideas into action
Join us in strengthening Saskatchewan’s health system through meaningful, people-centered digital innovation.
About the Role
As an Intermediate Application Support Analyst, you will play a key role in supporting critical Business Intelligence applications and services that help deliver healthcare across Saskatchewan. You will troubleshoot and resolve application issues, monitor system performance, and collaborate with technical teams to ensure reliable, secure, and efficient systems. This role is ideal for a problem solver who enjoys working in a complex, integrated environment and takes pride in delivering excellent customer service while supporting technology that contributes to better patient care.
What You’ll Do
Reporting to the Manager, Analytics Infrastructure, you will:
- Support Business Intelligence applications and services through the delivery of effective application support and technical solutions.
- Troubleshoot, analyze, and resolve application, system, and transaction issues in a complex integrated environment.
- Monitor production systems to ensure optimal performance, reliability, and availability.
- Evaluate software upgrades, patches, and new releases, assessing impacts on individual and integrated applications.
- Conduct root cause analysis and recommend improvements to enhance system effectiveness and efficiency.
- Develop and maintain technical documentation, procedures, requirements, and project-related materials.
- Be willing to participate in an on-call 24/7 support strategy. This requires a rotation of support analysts to be available to respond to priority emergency service disruptions after hours.
What You’ll Bring to the Team
- Bachelor’s degree in Computer Science or a related field. An equivalent combination of education and experience may be considered.
- Minimum 3 years of experience as an Application Support Analyst or a similar role within an integrated support environment.
- Experience with application support, solution design, unit testing, and root cause analysis.
- Knowledge of relational databases, database development concepts, scripting, and programming principles.
- Experience with Microsoft Fabric, Power BI, Informatica IDMC, SQL Server, Oracle, or other Business Intelligence technologies.
- Experience supporting enterprise-scale analytics platforms, administering Microsoft Fabric tenant settings and integrating Fabric with GitHub is considered an asset.
Competencies
Communication: Ability to clearly convey technical and non-technical information to diverse audiences. Produces effective documentation (e.g., user guides, requirements, reports) to support understanding and decision-making.
Leadership: Ability to plan, coordinate, and guide project activities to support technology and business transitions, while adapting to changing priorities and resources to ensure successful implementation and outcomes.
Problem-Solving: Ability to identify technical issues, determine root causes, and implement solutions while effectively navigating complex or high-pressure situations.
Interpersonal: Ability to build strong, collaborative relationships that foster trust, credibility, and effective service, while supporting others in developing system knowledge and confidence.
Teamwork & Independence: Ability to work both independently and collaboratively to achieve team and organizational objectives while maintaining positive, productive working relationships.
Organizational: Ability to prioritize and manage workload to meet deadlines in dynamic environments while adapting to changing requirements without compromising quality.
Analytical: Ability to interpret and synthesize complex technical information into actionable insights that support organizational needs
Technical: Ability to design, test, implement or adapt existing systems and applications in an integrated environment considering design alternatives, business requirements, system impacts and cost, resource and time constraints.
Why People Like Working Here
Recognized as a Saskatchewan top employer for three years in a row
Career paths and opportunity for advancement
Health, dental and pension benefits
Maternity and parental leave top-up payments
Earned days off
Annual pay increases
Work that truly matters to the people of Saskatchewan
Ready to make a real impact in health care technology? Join us and help shape the future of care – apply today!
We value diversity and encourage applications from people of all backgrounds, identities and experiences.
Please be advised: We may use AI-assisted technology to help organize and review applications during the recruitment process. These tools are designed to support our recruiters and hiring managers - not replace them. All screening and hiring decisions are reviewed by people and are based on the qualifications and requirements of the role.
