EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.
EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.
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Job SummaryThe Café Worker is responsible for the daily operation and upkeep of Rascal’s Café within EHN Edgewood Nanaimo, providing a welcoming environment and positive experience for patients, alumni, staff, and visitors. Responsibilities include preparing and serving food and beverages, providing customer service, maintaining cleanliness and food safety standards, monitoring inventory, and completing routine operational tasks.
The position also contributes to fostering community connections and supporting alumni engagement within the treatment centre. The ideal candidate enjoys working with people, takes initiative, and demonstrates a commitment to the recovery community.
Job duties & responsibilities
- Carry out daily café operations, including opening and closing procedures.
- Prepare and serve coffee, beverages, and food items.
- Provide friendly, professional, and welcoming customer service.
- Maintain clean and organized workstations, equipment, dishes, and customer areas.
- Follow established food safety, workplace health and safety, and sanitation procedures.
- Monitor inventory levels and notify the manager when supplies are running low or replenishment is needed.
- Monitor food quality, freshness, storage, and waste.
- Complete cash handling and point-of-sale transactions accurately.
- Complete daily checklists, temperature logs, inventory records, and other operational documentation.
- Build positive relationships with patients, alumni, staff, and visitors.
- Support alumni activities and initiatives that encourage ongoing connection with the recovery community.
- Identify and communicate operational concerns and opportunities for improvement.
- Work collaboratively with other café staff to maintain consistent service and daily operations.
Qualifications
- Previous experience in a café, coffee shop, food service, or customer service environment.
- Experience with commercial coffee equipment and food preparation considered an asset.
- Knowledge of food safety, sanitation, and safe food handling practices.
- Strong organizational skills and the ability to manage multiple tasks.
- Ability to work independently and as part of a team.
- Availability to work scheduled café hours, including weekends and holidays as required.
- High school diploma or equivalent.
Professional Attributes
- Friendly, approachable, and customer-service oriented.
- Reliable, accountable, and takes initiative.
- Strong communication and interpersonal skills.
- Demonstrates a commitment to the recovery community and maintains professionalism and appropriate boundaries.
Additional Asset: Lived experience within the addiction and/or mental health recovery community.
Employee Benefits and Perks:
Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy)
24/7 Employee Assistance Program through GreenShield Health
Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees
Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees
Access to in-house fitness facilities or discounted gym memberships
Exclusive discounts through Perkopolis on entertainment, insurance, and more
Opportunities for personal and professional growth through our Education Support Assistance program
Supportive relocation opportunities due to our nationwide presence
Defined Benefit pension plan with up to a 4% employer contribution
Maternity and parental leave top-up
Discounts available at Kids & Co. Daycare.
Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.
EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.
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