Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection

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17 hours ago
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12 days ago

Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection

Inside Sales Support

Dieppe, NB, Canada

Full-time

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

Handle inbound customer inquiries and provide technical product recommendations for HVAC-R applications. Process sales orders accurately and coordinate with outside sales representatives to resolve customer service issues.

Requirements

Requires 2+ years of experience in inside sales or technical support, preferably within the HVAC-R industry. Candidates must be proficient with order entry systems and possess strong communication skills for a fast-paced environment.

Experience

2 to 5 years

Working hours

40 hours per week

Job type

Full-time

Work arrangement

On-site

Skills

Inside Sales
Technical Support
Customer Service
Order Entry
CRM
ERP Software
HVAC-R Product Knowledge
Verbal Communication
Written Communication
Multitasking
Relationship Building
Quoting
Pricing

Benefits

Competitive salary
Benefits
Profit sharing
Pension plan with employer contributions
Work-life balance
Flex time
On-the-job training

Visa sponsorship

Not detected in the job text

Keywords

HVAC-R
Wholesale Distribution
Construction Industry
Inside Sales
Technical Support
CRM
ERP
Order Processing
Plumbing
Waterworks
Industrial Products

Original job description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Job Description

What You'll Do

Handle inbound customer calls and inquiries related to HVAC-R products and applications
Provide technical support and product recommendations based on customer needs
Enter and process sales orders accurately in our order system
Coordinate with outside sales reps and OAMs on customer requirements and follow-up
Resolve customer service issues, including order discrepancies, returns, and delivery questions
Stay current on our HVAC-R product line
Support pricing, quoting, and availability inquiries
Build strong, lasting relationships with our customers through responsive, knowledgeable service

Qualifications

What We're Looking For

2+ years of experience in inside sales, technical support, or customer service (HVAC-R or related industry preferred)
Working knowledge of HVAC-R products and applications, or a strong ability to learn quickly
Comfortable working with order entry systems and CRM/ERP software
Strong verbal and written communication skills
Ability to multitask in a fast-paced, customer-facing environment
Team player with good judgment under pressure

Additional Information

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

Great mentors and on-the-job training
Growth potential with competitive salary, benefits, and profit sharing
A career with a solid, stable company with strong core values
Participation in our pension plan with employer contributions
Work-life balance and flex time

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

Apply by Mar 3, 2027

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