About Empathia AIEmpathia AI is an AI-driven healthcare startup transforming how physicians can optimize their clinic workflow. Founded by Caltech and Stanford alumni, our interdisciplinary team brings together expertise in healthcare, artificial intelligence, technology, and entrepreneurship.
Our mission is to leverage AI to reduce administrative burdens on clinicians, improve physician well-being, and enable more meaningful patient-doctor interactions.
Empathia AI is one of the few AI scribe solutions approved for use in British Columbia hospitals. Founded in 2023 and headquartered in Pasadena, California, with offices in Vancouver and Toronto, we are rapidly expanding our presence across North America.
We are committed to fostering a diverse, mission-driven, collaborative, and customer-first culture.
Position OverviewAs a Physician Acquisition Liaison, you will play a key role in growing Empathia AI's physician and clinic network by actively engaging healthcare professionals and driving adoption of our AI medical assistant.
This is a hands-on, field-based role focused on building relationships with physicians and clinics, introducing them to Empathia AI, and guiding them through the entire onboarding and implementation process.
You will take ownership of the customer journey, from initial outreach and product demonstrations to successful implementation and active product usage. You will also work closely with our Customer Success and Product teams to share physician feedback, address implementation challenges, and improve the customer experience.
Your primary objective is to acquire new physicians and ensure they successfully integrate Empathia into their daily clinical workflows.
Key ResponsibilitiesPhysician Acquisition & Engagement- Proactively identify, contact, and engage physicians, clinics, and healthcare organizations to drive adoption of Empathia AI.
- Conduct outbound calls, personalized emails, clinic visits, and product demonstrations to generate interest and acquire new users.
- Build and maintain strong relationships with physicians, clinic administrators, and healthcare decision-makers.
- Identify opportunities for growth within assigned territories and healthcare networks.
- Represent Empathia AI at local workshops, medical conferences, and industry events.
Onboarding & Implementation- Lead physicians and clinics through the entire onboarding and implementation process, from initial engagement to active product usage.
- Provide hands-on product demonstrations, account setup assistance, and training.
- Help physicians integrate Empathia into their existing clinical workflows.
- Proactively follow up with physicians to ensure successful implementation, address challenges, and encourage consistent product usage.
- Coordinate with the Customer Success team to provide ongoing support and ensure a smooth transition following implementation.
Physician Adoption & Customer Feedback- Drive the conversion of prospective physicians into active users of Empathia AI.
- Monitor onboarding progress and physician engagement to identify opportunities to improve adoption.
- Identify barriers to implementation and work collaboratively with internal teams to resolve them.
- Gather and communicate feedback from physicians and clinics to the Customer Success and Product teams.
- Recommend improvements to outreach, onboarding, and implementation processes based on customer experiences.
Performance & Reporting- Maintain an active pipeline of prospective physicians and clinics.
- Track and report on outreach activities, product demonstrations, onboarding progress, and new active users.
- Meet established targets for physician acquisition and product adoption.
- Maintain accurate records of customer interactions and implementation progress in CRM systems.
QualificationsWe welcome applications from recent graduates and early-career professionals. Previous work experience is preferred but not required. We value initiative, communication skills, curiosity, and a willingness to learn.
- A post-secondary degree or diploma in business, healthcare, life sciences, communications, or a related field is preferred.
- 1–2 years of experience in sales, customer service, business development, healthcare, or a customer-facing role is an asset, but not required.
- Interest in healthcare, artificial intelligence, medical technology, or digital health.
- Strong interpersonal and communication skills, with confidence approaching and engaging new people.
- Comfortable presenting information, demonstrating technology, and helping others learn new software.
- Self-motivated, organized, and proactive, with the ability to work independently and follow through on tasks.
- Strong problem-solving skills and a willingness to learn about physician workflows and healthcare technology.
- Familiarity with digital collaboration tools (Slack, Google Workspace, Notion) or CRM systems is an asset.
- Strong English communication skills; proficiency in a second language is an asset.
- Willingness to travel locally to visit clinics and occasionally attend conferences and trade shows across North America.
LocationThis position is based in the Greater Vancouver Area with regular in-person visits to physicians and clinics.
Benefits- Competitive salary.
- Equity participation through stock option grants.
- Comprehensive healthcare benefits.
- Contributions to a Registered Retirement Savings Plan (RRSP) or equivalent retirement plan.
- Generous and flexible vacation policy.
- Opportunities for career development within a rapidly growing AI healthcare startup.
What Success Looks LikeSuccess in this role means consistently acquiring new physicians and clinics, guiding them through onboarding and implementation, and ensuring they become active users of Empathia AI.
We are looking for someone who enjoys being out in the field, meeting physicians, demonstrating innovative technology, and taking ownership of the entire process from initial introduction to successful adoption.
