OPPORTUNITY: HELPDESK SUPPORT SPECIALIST - OAKVILLE - APPROX 16HRS/WEEK 20-24$/hour
Position Summary:
We are seeking a reliable and service-oriented Helpdesk Support Specialist to support our Technical Support Lead and broader IT operations.
This role focuses on front-line ticket triage, device preparation and logistics, Windows laptop and iPad support, and assisting with employee onboarding and offboarding processes. The successful candidate will play an important role in keeping day-to-day technical operations running smoothly in a fast-paced environment.
This is an excellent opportunity for someone building their IT career who enjoys hands-on technical support and operational coordination.
Who You Are:
- Organized, dependable, and detail-oriented
- Comfortable working in a structured support environment
- Calm and professional when handling support requests
- Able to manage multiple priorities efficiently
- Willing to assist with hands-on physical tasks (unboxing, labeling, packing devices)
What You Will Be Doing Every Day:
Front-Line Help Desk Support
- Respond to inbound help desk tickets, phone calls, and email requests
- Perform Level 1 troubleshooting for Windows laptops, iPads, and Microsoft 365 tools
- Escalate more complex issues to the Technical Support Lead
Device & Asset Management
Onboarding & Offboarding Support
Administrative & Operational Support
What You Bring to the Table:
Required:
Nice to Have:
Why Join Encore?
- Work closely with an experienced Technical Support Lead
- Gain hands-on experience across device management and Microsoft 365 environments
- Be part of a collaborative and fast-paced organization
- Opportunity for growth as the IT function evolves
