Archived listing. The details below describe a past opening.
English Path is a rapidly growing international language school delivering immersive English, French, and German learning experiences across the UK, Europe, North America, and the Middle East.
About the Role:
The role is responsible for delivering excellent front-desk service, ensuring smooth administrative operations, and managing invoicing and payment processes. This includes welcoming prospective clients, supporting students and academic staff with course-related administration, and overseeing financial follow-up to ensure accuracy and client satisfaction. The position also contributes occasionally to marketing activities as needed.
Please Note: This role is based fully On-site and a One year contract position.
Key Responsibilities:
Your responsibilities will be divided into three main areas: welcoming prospective clients, onboarding new students, administrative management, and invoicing for courses.
- Provide a warm and professional welcome to students, prospective clients and visitors, responding to enquiries by phone, email and in person.
- Support students from pre-arrival through to departure, including orientation, arrivals, graduations and general course, accommodation and welfare enquiries.
- Coordinate student activities and initiatives that promote a positive, engaging student experience.
- Respond to student welfare, safeguarding, accommodation and attendance concerns, escalating where appropriate.
- Manage student administration, including registrations, documentation, attendance records, certificates, databases and internal systems.
- Coordinate accommodation bookings, host family relationships, transfers, arrivals and departures, ensuring appropriate compliance and safeguarding requirements are met.
- Liaise with internal teams including Admissions, Academics and Finance to ensure accurate bookings, records and invoicing.
- Submit invoices, track payments, follow up on outstanding balances and support the resolution of payment queries.
- Monitor student feedback and identify opportunities to improve services.
- Participate in emergency phone evening and weekend coverage as required.
- Occasionally support marketing activities, open days and local market research
Essential Skills & Experience:
- Minimum bachelor’s degree in any subject
- Previous experience in administrative management, invoicing, and financial follow-up, ideally in the professional training or higher education sector
- Experience working in a Customer Service role (desirable)
- Fluent in English (mandatory) and another language (desirable)
- Excellent administrative and organisational skills
- Excellent team worker with the ability to negotiate and compromise
- Comfortable using digital tools and management software
- Accuracy, attention to detail and a methodical approach
- Good working knowledge of Microsoft Office packages
- Willingness to work flexible hours and Saturdays
- Excellent knowledge of Toronto and its neighbourhoods
PERSONAL ATTRIBUTES:
- Positive and flexible attitude
- Proactive and solutions-focused
- Strong team-player
- Calm under pressure
- Empathetic and culturally sensitive
- Professional and approachable
- Willingness to go the extra mile to support students and colleagues
- Willingness to assist other departments as necessary regardless of job description duties
Safeguarding Commitment: English Path is committed to safeguarding and promoting the welfare of young people and vulnerable adults. We expect all staff to share this commitment. The successful candidate will be required to undergo relevant background checks.
