Original job description
Junior - Data Center Operations · Americas Region(12–18 Month Contract)About OptoraAt Optora, we're an international team of dedicated, creative IT experts united by a shared passion for technology and a genuine drive to help others. We deliver network infrastructure solutions with the utmost care, commitment, and precision - and we always go the extra mile. Our founders believe in connection: between languages, cultures, organizations, and technology. Our close-knit team brings unique expertise and a progressive outlook on digitalization. Not because we have to, but because it's what drives us. Our Mission We keep our clients' network infrastructure running - around the clock, around the world. So they can focus on what really matters: growing their business. What We Stand For Honesty: We believe in trust through transparency, reliability, and consistency. Professionalism: We deliver quality as standard - systematic, thorough, with no half measures. Always Helpful: We're service-minded, proactive, and genuinely care about our clients' success.Position SummaryWe are seeking an enthusiastic and motivated Junior Data Center Network Engineer to join our Data Center Operations team, supporting a client engagement covering the Americas region.This is a 12–18 month engagement, ideal for someone early in their data center career who is eager to build hands-on experience and grow under the guidance of senior engineers.The ideal candidate has a minimum of 1.5 years of hands-on experience in a data center environment - comfortable with cross-connects and general connectivity - and must be based in and available to work within Americas (North & South America) time zones, as this is a firm requirement of the role.Any exposure to networking fundamentals (routing/switching) is a bonus, not a requirement: full training is provided on the job.Role at a Glance● Level: Junior (12–18 months of hands-on data center experience)● Engagement Length: 12–18 months● Location / Time Zone: Americas (North & South America) - must be based in and working within Americas time zones; no exceptions● Target Start Date: Within 4–6 weeks of offerKey Responsibilities Support daily operations of data center network infrastructure, including structured cabling systems, fiber optics, patch panels, and cross-connects.● Perform and validate rack and stack activities, cable patching, and connectivity troubleshooting.● Utilize DCIM (Data Center Infrastructure Management) tools to manage asset tracking, power capacity, space utilization, and connectivity records.● Assist with configuring and troubleshooting network devices, under the guidance of senior engineers.● Create, review, and execute detailed MOPs (Methods of Procedure) for maintenance, installations, and infrastructure changes.● Support coordination of onsite technicians and third-party vendors to help ensure work is executed according to scope, quality, and safety standards.● Manage incidents, service requests, and change tickets through the Jira ticketing system, ensuring accurate documentation and timely resolution.● Maintain up-to-date network diagrams, documentation, and infrastructure records.● Participate in change management processes and support scheduled maintenance windows.● Contribute to continuous improvement initiatives within data center operations. Required Qualifications ● Minimum 1.5 years of hands-on experience in a data center environment, including cross-connects, structured cabling, and general connectivity.● Based in and available to work within Americas (North & South America) time zones - this is a firm requirement, no exceptions.● Physical patching experience within a data center environment.● Strong written and verbal English communication skills.● Eagerness to learn and grow into a full network engineering role, with support from senior team members. Preferred Qualifications● Basic understanding of Layer 2/Layer 3 networking concepts (VLANs, routing/switching fundamentals) - any "logical" experience is a bonus; full training is provided on the job.● CCNA certification or equivalent foundational networking knowledge.● Exposure to IX (Internet Exchange) or transit connectivity, and interconnect delivery troubleshooting.● Knowledge of optic types and compatibility, data center colocation services, and creating Letters of Authorization (LOAs).● Experience working with customers or partners in an external-facing capacity.● Familiarity with ITIL-based service management practices and DCIM (Data Center Infrastructure Management) platforms.● Experience with network hardware (routers, switches, transceivers) and physical data center environments - this is a strong plusCore Competencies● Strong organizational and documentation skills● Effective communication and stakeholder coordination● Attention to detail and process adherence● Ability to manage multiple priorities in a fast-paced environment● Commitment to operational excellence and uptime reliabilityWhat We Offer● Competitive salary based on experience● Opportunity to work with cutting-edge data center technology● Hands-on mentorship from senior data center engineers on the team● Professional development and certification support● Collaborative, international team environment● Flexible working arrangements
