Role Name: Production Support Engineer
Location: Toronto
Job Description:
- Monitoring and Alerting:
- Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users.
- Incident Response:
- Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service.
- Automation:
- Automate repetitive tasks and processes to improve efficiency and reduce manual effort.
- Infrastructure Management:
- Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources.
- Capacity Planning:
- Plan for future capacity needs to ensure systems can handle anticipated workloads.
- Release Engineering:
- Develop and maintain processes for deploying software updates and releases.
- Collaboration:
- Work closely with developers, operations teams, and other stakeholders to ensure system reliability and availability.
- Documentation:
- Maintain clear and concise documentation of systems, processes, and procedures.
- Continuous Improvement:
- Identify areas for improvement and implement changes to enhance system reliability and performance.
Skills and Qualifications:
experience in production support handling Prod incidents.
- Excellent knowledge of OCP with command line.
- Monitoring tools (Dynatrace)
- Operating System (Windows, Linux)
- Scripting (Shell Scripting, Python, Power Shell)
- Database (SQL database management, MongoDB)
- Container Services (Kubernetes)
- Disaster Recovery Planning and execution
