Job Title: Account Manager, Engine MRO
Reports to: Director Sales & Marketing
Located: Montreal, Canada
Department: Sales
If you have spent time around Rolls-Royce M250 or RR300 engines, as an AME, in a shop, at an operator, or selling parts and overhauls, and you want a customer-facing role where that knowledge does the heavy lifting, this job was written for you.
Essential Turbines is an engine and component MRO specializing in the Rolls-Royce M250 and RR300, with facilities in Montreal, Vancouver, Malta and Phoenix. Our customers fly EMS, law enforcement, utility, agricultural and tour helicopters, and they measure us by one thing: how fast and how reliably we get their aircraft back in service.
Position Overview
Essential Turbines is growing, and we are seeking an experienced Account Manager, Engine MRO to support commercial and government helicopter customers from our Montreal operation.
The Account Manager, Engine MRO will serve as a point of contact for the assigned commercial and military accounts, ensuring exceptional service delivery, fostering long-term relationships, and driving business growth within the helicopter and aerospace industry. This role requires a blend of relationship management, technical understanding, and business acumen to meet client needs and achieve company objectives.
Key Responsibilities
- Serve as one of the primary contacts and advocate for key clients, building and maintaining strong, long-term relationships.
- Develop and execute tailored account management strategies, including account planning and customer prioritization.
- Respond promptly to client inquiries regarding services, projects, billing, and technical support to ensure satisfaction.
- Identify and pursue upselling and cross-selling opportunities for module/engine-related products and services.
- Negotiate, prepare, and execute contracts for services, equipment rentals, and special agreements.
- Prepare accurate, timely quotes and proposals for turbine services, repairs, and parts, ensuring compliance with client needs and company policies.
- Collaborate with internal teams to gather information for quoting, including scope, pricing, and delivery timelines.
- Present and explain quotes and proposals to clients, addressing questions and revising documentation as needed.
- Monitor account performance, track key metrics, and report on revenue and retention progress.
- Resolve client issues efficiently by coordinating with relevant departments to deliver timely solutions.
- Stay current on industry trends, client developments, and the competitive landscape to proactively meet client needs.
- Represent Essential Turbines at industry events, trade shows, and client meetings.
- Maintain accurate records of all account activities, communications, and agreements in CRM and internal systems.
- Assist with creating Pro-Forma / invoicing to avoid any delays in communications for receiving payment, IAW AR schedule
Qualifications
- Bachelor’s degree in business or a related field (preferred).
- At least 3 years in the helicopter or turbine engine world, ideally with account management, sales, or customer relations experience
- Strong communication, negotiation, and interpersonal skills with a customer-centric approach.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office.
- Ability to analyze account data, forecast sales, and develop strategic account plans.
- Technical aptitude or familiarity with turbines or engines
- Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
- Willingness to travel for client meetings, site visits, and industry events as required (percentage to be determined).
About the Company
Our Purpose: Engines trusted to fly. Powering missions that matter.
Our Mission: We deliver disciplined, high-quality engine and component MRO (maintenance, repair and overhaul) that keeps aircraft mission-ready - combining deep expertise, reliable execution, and solutions built around our customers’ operational realities.
We are climbing to PEQ Performance - Power, Expertise, Quality - the operating principle that drives everything we do. Our values define who we are:
- Quality is Essential – we don’t cut corners, we define them;
- Customer Outcomes First – our success is measured by how well our customers operate;
- Uncompromising Integrity – honesty, accountability, and respect in every interaction;
- Every Engine. Every Time. – the same disciplined standard, no shortcuts, no exceptions; and
- Built on Trust. Powered by People. – experienced teams who take ownership and stand behind their work
Essential Turbines Inc. (ETI) is a leading Engine MRO providing services across the globe. ETI operates out of facilities in Montreal, Vancouver, Malta and Phoenix, AZ. Our company specializes in the RR250 & RR300 Engines (Rolls Royce) and has special capabilities in mature engines for fighter jets. We have a global base of operators and customers, in various industries including emergency services, law enforcement, agricultural, industrial and tourism. ETI strives to be the leader in high-touch customer service, leading turn-around times and quality.
Essential Turbines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.
