Group Account Director
In this role, you'll report into the Managing Director and will provide strategic and tactical leadership across multi-million-dollar engagements, while keeping abreast of daily project activities. You're experienced with identifying clients' business needs, working with creative, in-house studio, and Consumer Connections (media) teams to understand, define, and build effective solutions that generate measurable results.
Ideal candidate will:
- Thrive in an entrepreneurial environment and be known as forward-thinking and solutions-oriented
- Have integrated advertising agency experience managing multiple portfolios of clients’ businesses
- Have a passion and genuine interest in multicultural marketing
- Have an ability to build trusting and respectful relationships with your clients and internal teams
- Be strategically minded with a strong ability to troubleshoot with clients and team members
- Instill confidence from all team members and clients that you can solve a business problem
- Demonstrate a driver personality and be highly organized
- Show the ability to lead a team, lead the client, and not just manage them
- Anticipate a client’s needs, not waiting for them to ask the question
Qualifications:
- 10–15 years of experience working in an agency environment with experience in both traditional (TV/radio/OOH) and digital
- Senior level enough to not just lead, but grow the business organically.
- Ability to build trusting and respectful relationships with clients and internal teams
- High level of understanding regarding insights and strategy
- Experience managing teams of 5+ individuals
- Ability to manage long-term, multi-million-dollar engagements with numerous stakeholders and projects
- Comfortable interacting with clients at various levels and industry backgrounds, from C-Suite to administrative support staff
- Strong ability to manage and set client expectations
Leadership
- Provide strong leadership and counsel to clients to help them identify issues and opportunities
- Lead integration across the entire integrated grid; drive cohesion and connection
- Together with EM’s executive team, hold the highest standards for the EM product
- Contribute to the vision, direction, and culture of EM via participation in the leadership team
Business Partnering
- Be seen by the client as a trusted partner truly vested in their success
- Maintain a deep and thorough understanding of the client’s business and category
Collaboration & Partnerships
- Build strong, trustful relationships with senior clients and work to establish wide client relationships across all EM team members
- Model and build strong, collaborative, and open relationships with EM team members
Strategic Thinking
- Lead in the accurate identification of the problem to be solved and appropriate options
- Ability to think on your feet
Creative Championing
- In partnership with creative and strategy leads, ensure the creative product is delivered against EM’s creative vision and standards
- Responsible for educating and fostering a desire for creative excellence from the client
- Responsible for building a desire to produce excellent creative product within the account team
Skillful Communication
- Possess persuasive and commanding presentation skills
- Adapt communications to different team member levels to ensure understanding
- Ensure all team members (including leadership) are up to date on business as required
Account Management
Ultimately responsible for:
- Revenue, financial targets, and organic growth
- Account staffing, fit, and workload management
- Attention to detail and high QC standards
- Leadership of the day-to-day execution
Mentoring/Development
- Responsible for the growth and development of all members of their account team
- Expected to establish strong, trustful relationships with team members to foster team collaboration and positive attitude
Attitude + Culture Contribution
- Demonstrate a positive and helpful attitude
- Maintain a collaborative attitude with other Group Account Directors
