This position will serve as a multifaceted Field Application Scientist to facilitate seamless implementation of EUROIMMUN instruments and products in customers’ laboratories, with a focus on laboratory software and network interfacing. Excellent technical and communication skills are needed to positively interact with customers and company personnel in English and French. Successful candidates will be initiative-takers who can independently manage their time and schedules, and who possess essential business, hands-on, and computer acumen.
Position Responsibilities include but are not limited to:
- Maintain a working knowledge of EUROIMMUN instrumentation, products, and techniques, staying current with system changes and updates.
- Coordinate pre-delivery inspections, hardware installation, initial configurations, and system validations
- (IQ, OQ, PQ), training, and any applicable troubleshooting (hardware, perform part replacements, and provide on-site repairs, application or software) with business team and customers.
- Preventive Maintenance: Conduct routine preventive maintenance to ensure instruments meet performance standards.
- Assist field service engineers with instrument installations and on-site troubleshooting.
- Aide the logistics department to arrange shipping of instrument, kits, and samples.
- Assist customers with validation studies including protocol definition, sample acquisition, sample testing, and data evaluation.
- Ensure automation programming is completed to customer needs and national requirements.
- Communicate with EUROIMMUN AG for additional 2nd-level support, complaints handling, etc.
- Liaise with customer’s IT, networking and security teams. Aide in laboratory information system (LIS) interfacing and edit scripts used for LIS communication as required.
- Assist in conducting educational sessions on equipment and products internally and to customers.
- Provide application support and expertise to all company departments.
- Follow documentation procedures for all project and service tasks: network maps, on-site work orders, service reports, training confirmations, customer workflows, scripting guidelines, etc.
- Adhere to all company policies, procedures, and guidelines. Comply with all safety, privacy, and regulatory requirements.
- Assist business team with Request for Purchase paperwork and perform presale consultations on planned instrumentation and systems. Coordinate all necessary instrument registration.
- Overnight travel as needed (40-50%).
- Installation & Commissioning: Perform hardware installations, initial configurations, and system validations.
- Technical Troubleshooting & Repairs: Diagnose and resolve hardware and software issues, perform part replacements, and provide on-site repairs.
Basic Qualifications:
- Bachelors’ degree or a Medical Laboratory Sciences advanced diploma.
- 1-2+ years of laboratory experience.
- Bilingual in French.
Preferred Qualifications:
- Experience with client/server network infrastructure and basic object-oriented programming.3 or more years’ experience as a field service representative, MLT, or related field preferred.
- Experience with bidirectional TCP/IP and file-based communication preferred.
- Experience with C# coding and script writing standard practices preferred.
- Strong computer literacy skills, adept at learning new software interfaces, proficient in MS Office.
- Well-organized, able to function independently with minimal supervision.
- Excellent time management during concurrent projects.
- Comfortable presenting training and information seminars to groups.
- Strong professional verbal/written communication and interpersonal skills.
- Possesses exemplar critical thinking abilities.
- Enthusiastic demeanor and a can-do attitude.
Please include a valid LinkedIn profile and added work links, to your resume.
Fraud Prevention Notice: We are committed to a fair and transparent hiring process. All applicants must provide accurate and truthful information. Any use of impersonation, falsified identities, or AI-generated deepfakes will result in immediate disqualification from consideration. We conduct identity verification as part of our hiring process to protect both candidates and our organization.
The base salary range for this full-time position is $70,000.00 - $80,000.00
CAD. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training.
This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This compensation range does not take into account other benefits which may be applicable and are dependent on the level and position offered.
This posting is for a newly created position. Please note that Revvity does not use Artificial Intelligence (AI) to screen, assess, or select applicants.
