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Added 3 mins ago
Information Technology Network Specialist
BoomerangFX
Mississauga, ON
$50,000 to $60,000 CAD / year
Full-time
We are seeking a skilled and proactive IT Network Specialist to join our team. The IT Network Specialist will be responsible for the installation, configuration, maintenance, and support of…
Added 33 mins ago
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Product Manager, Salesforce Platform
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Intermediate Specialist, Service Management
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Closed listing

EventConnect

Software Support Specialist

London, ON, Canada

Closing date: Oct 14, 2026
Posting language: English
Posted: May 7, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

Overview

The Software Support Specialist role is part of EventConnect’s Operations team and is designed to build deep hands-on knowledge of our software, customers, and business operations through direct day-to-day support experience.

This role is a strong fit for someone early in their career who is interested in technology, software products, and solving real customer problems in a fast-moving environment.

About The Role

As a Software Support Specialist, you will be a member of the Operations team, helping customers successfully use the EventConnect platform while developing a strong understanding of the workflows that drive our business.

This role offers meaningful exposure to product behaviour, customer pain points, process gaps, and the day-to-day realities of supporting a live software platform. Strong performance may create future opportunities for broader growth within EventConnect, including technical roles, depending on performance, business needs, and role availability.

Key Responsibilities

Provide Tier 1 technical and functional support for EventConnect users by phone, email, chat, and ticketing systems
Troubleshoot reservation, event, and workflow-related issues and help guide users through platform questions and configuration needs
Reproduce, diagnose, and resolve customer-reported issues, escalating more complex bugs or feature requests to Product or Engineering with clear and accurate documentation
Support customers and internal teams with key workflows, including EMS/EMC, reservations, event setup, and related operational processes
Document support interactions, known issues, workarounds, and process improvements in internal knowledge bases and support materials
Monitor support queues, prioritize incoming requests, and meet team KPIs related to response times, resolution quality, and customer satisfaction
Identify recurring issues, workflow friction, and opportunities for better documentation, process improvement, or internal tooling
Contribute to support playbooks, training materials, and internal process refinement based on customer patterns and day-to-day operational experience
Collaborate with Customer Success, Product, and Engineering teams to share customer insights and help improve the platform over time

Required Skills/Qualifications

Development background through work experience, personal projects, bootcamp or certification, or formal training
Familiarity with at least one programming language, scripting, or building small applications
Strong written and verbal communication skills
Strong problem-solving skills, curiosity, and persistence
Interest in software, technology, and digital products
Ability to learn new systems, workflows, and tools quickly
Customer-focused mindset with empathy, patience, and professionalism
Ability to manage multiple priorities in a fast-paced environment
Ability to work both independently and collaboratively as part of a team

Why Join EventConnect

Be part of a growing company building software for the sports and event industry
Gain deep product knowledge and firsthand exposure to how customers use the platform every day
Work in a collaborative environment where support, operations, and product knowledge are valued
Competitive compensation, benefits, and professional development opportunities

Equal Opportunity

EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates during all aspects of the selection process.

If a candidate is selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests accommodation, adjustments will be made to support their specific needs.

About employer

More about this job

Responsibilities

Provide Tier 1 technical and functional support to users via multiple channels while troubleshooting reservation and workflow issues. Document support interactions and collaborate with internal teams to improve platform performance and processes.

Requirements

Requires a background in development through work experience, projects, or training, along with familiarity with at least one programming language. Candidates must possess strong problem-solving skills, excellent communication abilities, and a customer-focused mindset.

Skills

Technical support
Troubleshooting
Customer service
Programming
Scripting
Documentation
Problem-solving
Communication
Software support
Ticketing systems
Workflow management
Data analysis
Collaboration
Time management

Benefits

Competitive compensation
Benefits
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Software Support
Operations
Tier 1 Support
Technical Support
Troubleshooting
EventConnect
Programming
Scripting
Ticketing Systems
Customer Success
Product Development
Engineering
Workflow Optimization
Documentation
KPIs
Sports Industry
Event Industry
Software Platform
Digital Products
Collaboration

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