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Added 11 mins ago
System Engineering Analyst, Underwater Acoustics
General Dynamics Mission Systems–Canada
Cole Harbour, NS
Full-time
We are currently hiring for an Acoustics specialist with broad system knowledge and background in underwater acoustics and submarine detection. We are looking for a Subject Matter expert…
Added 42 mins ago
Bilingual Customer Service Representative
United Chargers Inc.
Richmond Hill, ON
Full-time
Escalate complex technical matters to the appropriate Engineering, Product, Software, Quality, Warranty, Logistics, or leadership teams with complete diagnostic information.
Added 1 hour ago
CAD/CAM Engineering Specialist, Cabinetry
Stelumar Advanced Manufacturing Inc.
Canada
Full-time
…work cross-functionally to ensure every product meets SAMI’s quality, efficiency, and scalability…
Added 1 hour ago
Telecommunications Systems Analyst
TEKsystems
Calgary, AB
Full-time
Three (3) years' experience as a System Analyst and /or Telecommunications Specialist/Engineer; and
Added 3 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
…values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our…
Added 3 hours ago
Industrial Software Validation|
Husky Technologies
Bolton, ON
Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 3 hours ago
Lead Data Engineer
National Bank of Canada
Montreal, QC
Full-time
A career as a Senior Developer in Data Engineering on the Financial crime and regulatory projects team at National Bank means serving as a Data Analytics Specialist. This position allows…
Added 5 hours ago
Hse Specialist
Actalent
Vancouver, BC
Contract
Our client is seeking an HSE & Facilities Specialist to support both environmental health and safety and facilities management within a manufacturing environment. This role is split…
Added 6 hours ago
Manager - SOC 2 Assurance and Cybersecurity Advisory
KPMG Canada
Quebec, QC
Full-time
Oversee the preparation and review of engagement documentation in accordance with applicable professional standards, firm methodology and quality-management requirements.
Added 6 hours ago
Manager - SOC 2 Assurance and Cybersecurity Advisory
KPMG Canada
Montreal, QC
Full-time
Oversee the preparation and review of engagement documentation in accordance with applicable professional standards, firm methodology and quality-management requirements.
Added 7 hours ago
Senior Engineer - ServiceNow Development
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
$87,780 to $122,892 CAD / year
Full-time
…configuration items, classes, identification and reconciliation, data quality, dependencies, and the use of CI information within incident, request, and change…
Added 7 hours ago
Head of Product
Jobgether
Canada
Full-time
Partner closely with product, design, engineering, scientific, and medical teams to translate the product vision into high-quality experiences.
Added 9 hours ago
Verification and Validation Specialist
SpaceBridge
Montreal, QC
Full-time
We are currently seeking a Verification and Validation Specialist to join our team in Montreal, QC. In this position, the incumbent plays a crucial role in the product development process…
Added 9 hours ago
Industrial Software Validation|
Husky Technologies
Bolton, ON
Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 9 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
…values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our…
Added 9 hours ago
Sr Technical Specialist
Rogers Communications
Toronto, ON · Montreal, QC
We are looking for a Sr. Technical Support Specialist to provide technical support for Rogers Enterprise customers by phone and email. In this role, you will act as a trusted point of…
Added 11 hours ago
Director - Enterprise Data Warehouse and Data Platforms
CGI
Ottawa, ON
Full-time
This is not a narrow technical specialist or delivery only position. The DCE combines deep enterprise data warehouse and modern data platform expertise with consulting acumen, architecture…
Added 12 hours ago
Systems Engineering Specialist
SpaceBridge
Montreal, QC
Full-time
We are seeking a System Engineering specialist to support system-level design, requirements definition, and - critically - integration activities across R&D development projects.
Added 12 hours ago
Senior Software Developer - Full Stack
Akkodis
Toronto, ON
Contract
Position: Senior Software Developer - Full Stack
Added 13 hours ago
Predictive Analytics Specialist (ID#5549)
New Value Solutions
Calgary, AB
Contract
The Predictive Analytics Specialist will design, develop, deploy, and support advanced analytics solutions that help drive business decisions across a large real estate portfolio. The…
Added 13 hours ago
Intermediate Specialist, Service Management
Porter Airlines Inc.
Toronto, ON
Full-time
…business stakeholders to ensure seamless service delivery. The specialist ensures adherence to ITIL best practices while tailoring processes to the organizations needs, with constant focus…
Added 14 hours ago
Data Center Server Specialist
Viterra
Regina, SK
Full-time
The Data Center Server Specialist is a recognized subject matter expert responsible for the advanced engineering, implementation, and highest-level support of the organization's…
Added 14 hours ago
VP, IT Operations
Pet Valu
Markham, ON
Full-time
…enabling change at pace. The Vice President works closely with Engineering, Enterprise Applications, Architecture and BI, Retail Operations, Loss Prevention, Supply Chain, Finance, Human…
Added 15 hours ago
Industrial Software Validation|
Husky Technologies
Bolton, ON
Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 15 hours ago
Senior Avionics Certification / Compliance / SWEL
Infotel
Montreal, QC
Contract
Senior Specialist – Embedded Software & Electronics Engineering

Closed listing

EventConnect

Software Support Specialist

London, ON, Canada

Closing date: Oct 14, 2026
Posting language: English
Posted: May 7, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

Overview

The Software Support Specialist role is part of EventConnect’s Operations team and is designed to build deep hands-on knowledge of our software, customers, and business operations through direct day-to-day support experience.

This role is a strong fit for someone early in their career who is interested in technology, software products, and solving real customer problems in a fast-moving environment.

About The Role

As a Software Support Specialist, you will be a member of the Operations team, helping customers successfully use the EventConnect platform while developing a strong understanding of the workflows that drive our business.

This role offers meaningful exposure to product behaviour, customer pain points, process gaps, and the day-to-day realities of supporting a live software platform. Strong performance may create future opportunities for broader growth within EventConnect, including technical roles, depending on performance, business needs, and role availability.

Key Responsibilities

Provide Tier 1 technical and functional support for EventConnect users by phone, email, chat, and ticketing systems
Troubleshoot reservation, event, and workflow-related issues and help guide users through platform questions and configuration needs
Reproduce, diagnose, and resolve customer-reported issues, escalating more complex bugs or feature requests to Product or Engineering with clear and accurate documentation
Support customers and internal teams with key workflows, including EMS/EMC, reservations, event setup, and related operational processes
Document support interactions, known issues, workarounds, and process improvements in internal knowledge bases and support materials
Monitor support queues, prioritize incoming requests, and meet team KPIs related to response times, resolution quality, and customer satisfaction
Identify recurring issues, workflow friction, and opportunities for better documentation, process improvement, or internal tooling
Contribute to support playbooks, training materials, and internal process refinement based on customer patterns and day-to-day operational experience
Collaborate with Customer Success, Product, and Engineering teams to share customer insights and help improve the platform over time

Required Skills/Qualifications

Development background through work experience, personal projects, bootcamp or certification, or formal training
Familiarity with at least one programming language, scripting, or building small applications
Strong written and verbal communication skills
Strong problem-solving skills, curiosity, and persistence
Interest in software, technology, and digital products
Ability to learn new systems, workflows, and tools quickly
Customer-focused mindset with empathy, patience, and professionalism
Ability to manage multiple priorities in a fast-paced environment
Ability to work both independently and collaboratively as part of a team

Why Join EventConnect

Be part of a growing company building software for the sports and event industry
Gain deep product knowledge and firsthand exposure to how customers use the platform every day
Work in a collaborative environment where support, operations, and product knowledge are valued
Competitive compensation, benefits, and professional development opportunities

Equal Opportunity

EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates during all aspects of the selection process.

If a candidate is selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests accommodation, adjustments will be made to support their specific needs.

About employer

More about this job

Responsibilities

Provide Tier 1 technical and functional support to users via multiple channels while troubleshooting reservation and workflow issues. Document support interactions and collaborate with internal teams to improve platform performance and processes.

Requirements

Requires a background in development through work experience, projects, or training, along with familiarity with at least one programming language. Candidates must possess strong problem-solving skills, excellent communication abilities, and a customer-focused mindset.

Skills

Technical support
Troubleshooting
Customer service
Programming
Scripting
Documentation
Problem-solving
Communication
Software support
Ticketing systems
Workflow management
Data analysis
Collaboration
Time management

Benefits

Competitive compensation
Benefits
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Software Support
Operations
Tier 1 Support
Technical Support
Troubleshooting
EventConnect
Programming
Scripting
Ticketing Systems
Customer Success
Product Development
Engineering
Workflow Optimization
Documentation
KPIs
Sports Industry
Event Industry
Software Platform
Digital Products
Collaboration

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