THE ORGANIZATION:
At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre, and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether we're attracting large delegations or hosting an elite group of athletes for an international competition, we are a catalyst for new opportunities and connections between Nova Scotia and the world.
THE POSITION:
Events East Group is now inviting applications for the position of Food & Beverage Server (casual) with our Catering team.
Reporting to the Senior Food and Beverage Captain, the Food & Beverage Server (casual) is responsible for delivering high-quality food and beverage service to guests in a professional, welcoming, and efficient manner. As part of a dynamic front-of-house team, this role supports a variety of service functions to ensure an exceptional guest experience across diverse event settings. Flexibility is essential, as shift scheduling is based on events and operational needs.
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What you'll do
THE DUTIES AND RESPONSIBILITIES:
Operations:
- Setup, operate, maintain, and remove food and beverage service areas, maintaining cleanliness and organization throughout events to meet service standards.
- Provide food and beverage service across various formats, including bar service, in accordance with company policies and applicable regulatory requirements, including Nova Scotia liquor control regulations.
- Maintain knowledge of food and beverage offerings to support accurate, informed, and positive guest experiences.
- Remain attentive to evolving event needs, ensuring assigned work is completed promptly while being considerate of the event environment and sensitivities throughout the venue.
- Provide coverage as needed throughout events, adapting to changing operational demands to ensure uninterrupted service.
- Welcome all guests with an open and friendly demeanor, fostering positive relationships and addressing guest needs to enhance their experience.
- Respond to all guest requests with a service-first mindset and communicate any guest needs or changes to the appropriate leader in a timely manner.
- Collaborate with leadership to ensure all relevant information is available for effective decision-making and successful event delivery.
- Use and maintain equipment and tools safely adhering to operational standards, reporting any issues or repair needs to the appropriate leader.
- Assist with the safe handling, movement, and organization of food and beverage materials and equipment to support operational efficiency.
- Support inventory management practices by monitoring supplies, maintaining storage standards, and following procedures to ensure product quality and availability
- Collaborate respectfully with team members to ensure smooth daily operations.
- Maintain professional conduct, including reliability, readiness to work, and adherence to personal hygiene and grooming standards.
- Perform other duties as required.
Training & Development:
- Obtain and maintain all certifications required by the organization and applicable regulations to support operational readiness and compliance.
- Engage in learning opportunities to support ongoing development and adaptability to operational needs.
- Support continuous improvement by adopting new methods, technologies, and practices to enhance operational effectiveness.
- Contribute thoughtfully to team discussions, training opportunities, and departmental initiatives to support a collaborative and effective work environment.
Health & Safety:
- Adhere to all departmental standards, guidelines, and procedures to ensure the safety of oneself, team members, and guests.
- Report safety hazards, near misses, and incidents promptly, taking appropriate action to address hazards when safe, and actively participating in the investigation process.
- Wear, use, and ensure the appropriate use of Personal Protective Equipment (PPE) as required, reporting any violations or damaged PPE within the team or onsite.
What you'll need
THE PROFESSIONAL REQUIREMENTS:
Education and Experience:
- Must meet the legal age requirement for serving alcohol in the province of Nova Scotia.
- Serve Safe Certification is considered an asset.
- High school diploma or equivalent secondary school is considered an asset.
- Basic math skills required.
- 1+ years of experience in a customer service position is required.
- Knowledge of Food and Beverage preparation, service standards, guest relations, and etiquette are considered an asset.
- POS (Point of Sale) experience is considered an asset.
- Demonstrated ability to communicate effectively in written and spoken English.
A little bit about us Events East
Events East Group is a special purpose government agency that manages and operates the Halifax Convention Centre and Scotiabank Centre. We are an impact-focused organization known for attracting and hosting the best events in the region, generating economic impact, and driving community vibrancy. We were created as part of a government partnership between the Province of Nova Scotia and Halifax Regional Municipality (HRM) and we work in collaboration with them to manage our business in a responsible and transparent manner.
MISSION: WE CONNECT THE WORLD TO NOVA SCOTIA BY CREATING MEMORABLE EVENT EXPERIENCES.
VISION: OUR PEOPLE AND OUR COMMUNITY MAKE US THE FAVOURED EVENT DESTINATION FOR OUR GUESTS.
