Jobs in Canada

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Added 9 mins ago
M
Front-End Engineer
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Toronto, ON · Waterloo, ON
- Full-time
…problems once, then make those solutions available to every product…
Added 9 mins ago
N
Software Engineer-AI Platforms
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Toronto, ON
- Full-time
…Platform works across the full stack to deliver modern, AI-powered product functionality. You will build user-facing features in the Flex web application and the backend services, APIs, and…
Added 9 mins ago
S
Quality Engineering Specialist
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- Full-time
…closure while building practical quality systems that improve product consistency, compliance, and customer…
Added 9 mins ago
AG
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- Full-time
The successful candidates must possess the following Knowledge, Skills, and Abilities: · Must have a valid driver’s license and a car
Added 9 mins ago
Data and Business Systems Analyst
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The Data and Systems Business Analyst is responsible for gathering, developing, entering, maintaining and analyzing product and customer data, including product attributes, customer…
Added 9 mins ago
BizOps Manager
ExaCare AI
Toronto, ON
…customer journeys, implement processes that scale, and inform product improvements based on customer feedback. It’s an ideal fit for someone who is detail-oriented, relationship-driven,…
Added 9 mins ago
PA
Detailer (Performance Lexus)
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St. Catharines, ON
- Full-time
Must have a valid Ontario Driver's License and good driving record
Added 9 mins ago
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Ottawa, ON
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
Added 9 mins ago
Assistant Manager I
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Calgary, AB
Knows product knowledge and uses company learning tools to stay current on new products in both fashion and performance.
Added 9 mins ago
Director, Deal Desk
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Vancouver, BC
…closely with Sales, Customer Success, Renewals, Finance, Legal, Product, and Revenue Operations to drive pricing accuracy, data integrity, operational efficiency, and compliance throughout…
Added 9 mins ago
Territory Manager - Heritage Division (Golden Horseshoe)(Hamilton/Niagara Territory)
Southern Glazer’s Wine and Spirits, LLC
Toronto, ON
Recognize major trends and directions, describe major trends associated with a specific type of market and discuss the organization's position and plans about key product trends
Added 24 mins ago
EA
BizOps Manager
exacare ai
Toronto, ON
- Full-time
…customer journeys, implement processes that scale, and inform product improvements based on customer feedback. It’s an ideal fit for someone who is detail-oriented, relationship-driven,…
Added 24 mins ago
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SUN LIFE FINANCIAL ADVISOR - Quebec
Sunlife Québec
Gatineau, QC
- Full-time
Added 24 mins ago
GM
Sr. Calibration Specialist
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Markham, ON
- Full-time
· Develop and deliver calibration data sets in accordance with project plans, product goals, and calibration best practices.
Added 24 mins ago
TP
Coordonnateur / Coordonnatrice marketing Stratégie de marque et Intégration créative
Tink Profitabilité Numérique
Montreal, QC
- Contract
Lieu: Organisation basée à Montréal-Nord (3 jour par semaine sur site, 2 jours à distance) · Mode de travail hybride (3 jours par semaine en présentiel au bureau du client);
Added 24 mins ago
Global Banking & Markets Operations-Calgary-Associate/Analyst-Natural Gas Scheduling
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Calgary, AB
Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience.
Added 24 mins ago
B
Platform Economy Manager
Blazesoft
Vaughan, ON
- Full-time
Added 24 mins ago
Summer Student
Cargill
Balcarres, SK
Shift(s) Available: Day Shift
Added 39 mins ago
Director,Global Procurement Excellence
Apotex
Toronto, ON · North York, ON
…of choice for the Americas for pharmaceutical licensing and product…
Added 39 mins ago
UI
Sales Manager
UAP Inc.
Toronto, ON
- Full-time
Work with NAPA Regional Management and Distribution Center Management to develop, plan and implement programs, promotions, product launches and training programs
Added 39 mins ago
R&D Engineering-Sr. Staff Engineer
Synopsys
Ottawa, ON
Interface with R&D, Product Development, Methodology, and Applications Engineering to ensure quality requirements are clearly understood, applied, and traceable throughout the product…
Added 39 mins ago
B
Project Buyer, Accessories Development
BRP
Valcourt, QC
- Full-time
…organization's growth. You will be at the forefront of expanding BRP's product line through your knowledge of the supply chain and the development of business partnerships with our…
Added 39 mins ago
B
Scrum Master, Team Coach
BRP
Sherbrooke, QC
- Full-time
Support Product Owners in their growth and development as well as product management and product backlog best practices
Added 39 mins ago
RK
VP, Architecture
Rakuten Kobo Inc.
Toronto, ON · Kobo-ON-John Street
- Full-time
Added 39 mins ago
C
CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
Use precision measuring instruments to verify product quality

exacare ai

BizOps Manager

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 10, 2027
Experience: 4+ years of experience in management consulting
Posting language: English
Posted: Nov 11, 2026

Original job description

Company Overview

exacare ai is a leading healthtech company on a mission to build the AI operating system for post-acute care. Our platform connects referral sources, admissions workflows, and reimbursement systems so teams can review documentation, evaluate patients, and act quickly and confidently. Today, exacare ai powers more than 2,500 post-acute facilities / agencies.

Backed by a $30M Series A led by Insight Partners, we’re bringing world-class talent together to transform healthcare. If you like building, learning, and making a real impact, come join us!

About the Role

The BizOps Manager is responsible for ensuring our customers are successful and continuously seeing value from exacare's solutions. You will own client relationships from the moment the sale closes, guiding customers through onboarding, adoption, and expansion. This is a client-facing role that blends elements of account management, customer success, and strategic growth, with an emphasis on delivering an exceptional customer experience and driving expansion opportunities.

You will work closely with customers to guide them through initial implementation and continuously optimize their experience. Many of our customers start with pilot programs, so you will play a critical role in helping prove value and strategically land and expand adoption within their organizations.

You’ll also work closely with the Strategy & Operations team and Chief of Staff to refine customer journeys, implement processes that scale, and inform product improvements based on customer feedback. It’s an ideal fit for someone who is detail-oriented, relationship-driven, adaptable, and eager to contribute to a collaborative, fast-moving team.

What You’ll Bring

4+ years of experience in management consulting
Strong relationship-building and client management skills - clear, articulate, friendly, and professional in customer interactions
Previous experience managing or leading a team - able to coach, support, and align teammates while maintaining high standards for execution and customer impact.
High attention to detail and comfortable following and iterating on detailed SOPs
Ability to thrive in a fast-paced, dynamic environment with shifting priorities and evolving processes
Able to identify opportunities to drive expansion and deliver increasing value to customers
Comfortable working closely with cross-functional teams (Ops, Strategy, Engineering)
Ability to maintain a no-ego mindset and efficiently handle a variety of admin, technical and client-facing tasks.
Embraces feedback and actively supports skill development among teammates.

What You’ll Do

Own and nurture customer relationships from post-sale through onboarding, adoption, and expansion
Guide customers through onboarding - ensure smooth technical integration and successful training on exacare's platform
Monitor and optimize account health - proactively track adoption, satisfaction, and usage trends; address issues before they escalate
Drive land-and-expand growth - identify and pursue opportunities to expand adoption within customer organizations (moving from pilot to full org rollouts)
Partner with cross-functional teams - work closely with Sales, Strategy & Operations, and Engineering to continuously improve the customer experience
Gather and synthesize customer feedback to inform product enhancements and operational improvements
Follow and refine SOPs for key workflows - help us scale best-in-class customer success processes
Balance short-term customer needs with long-term account strategy - ensuring retention, growth, and high customer satisfaction

Benefits + Perks

Competitive salary and equity in a high-growth startup
Flexible PTO, take what you need
Medical, dental, and vision coverage
Great startup culture, including company off-sites
High-achieving team, including ex-Amazon engineers and alumni of Bain, BCG, Goldman Sachs, and more

An insight into our Core Values

Only the best belong here

We are unapologetic about talent. This should be the best team you have ever been on. Protecting that standard is how we honor each other’s time, ambition, and craft.

We work even harder to keep our partners than we did to earn them initially

The work does not stop when a customer first onboards to our platform. It deepens over time. We partner with operators, listening and learning about real problems, and translate that into solutions that help them succeed in practice. We earn trust through consistent delivery.

We keep the patient downstream of every decision

At the end of the day, this is about the patient. We get there by deeply respecting and reflecting on our purpose: to develop software that aids teams in delivering better care.

Raise the bar on ownership

We grow because people here go beyond the minimum. We invest extra effort, care, and ownership into what we build.

The world is moving fast. We move faster.

This is a race. We work hard, we move early, and we stay ahead of problems and competitors. If we slow down, someone else will pass us.

Radical candor, zero politics

We say what’s true, early, and we keep communication direct and clean so the team can move.

Bring good vibes and win together

We win as a team. We bring energy, support each other, and make the workplace somewhere people are excited to show up.

If this sounds like you, we'd love to have a chat!

Apply on LinkedIn About employer

More about this job

Responsibilities

Own customer relationships after the sale, guiding clients through onboarding, technical integration, training, adoption, and account expansion. Monitor account health, identify opportunities to grow usage, and collaborate with Sales, Strategy & Operations, and Engineering to improve customer outcomes, processes, and the product.

Requirements

Requires at least four years of management consulting experience, strong client relationship and management skills, and prior experience managing or leading a team. Candidates should be detail-oriented, adaptable, comfortable with evolving processes and cross-functional work, and able to identify expansion opportunities while supporting teammates and following and improving detailed procedures.

Skills

Customer Success
Account Management
Customer Onboarding
Customer Adoption
Account Expansion
Team Leadership
Coaching
Customer Health Monitoring
Technical Integration
Customer Training
Cross-Functional Collaboration
Customer Feedback Analysis
Process Improvement
Standard Operating Procedures
Strategic Planning

Benefits

Competitive Salary
Equity
Flexible Paid Time Off
Medical Coverage
Dental Coverage
Vision Coverage
Company Off-Sites

Visa sponsorship

Not detected in the job text

Keywords

Post-Acute Care
Health Technology
Artificial Intelligence
Customer Success
Account Management
Client Relationships
Customer Onboarding
Customer Adoption
Account Expansion
Pilot Programs
Land And Expand
Technical Integration
Customer Training
Account Health
Usage Trends
Customer Satisfaction
Customer Feedback
Product Enhancements
Operational Improvements
Standard Operating Procedures
Process Improvement
Cross-Functional Collaboration
Sales
Strategy And Operations
Engineering
Management Consulting
Team Leadership
Healthcare Reimbursement
Referral Workflows
Admissions Workflows

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Work requirements

Jobs in Canada