Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 1 min ago
ST
Human Resources Coordinator
Stonehenge Therapeutic Community
Guelph, ON
- Full-time
- Contract
…new staff; Provide training schedules to Managers and support general coordination of training…
Added 1 min ago
AA
Store Driver
Advance Auto Parts
Dartmouth, NS
- Part-time
Must have a valid driver's license with an acceptable driving record
Added 16 mins ago
PH
Revenue Control Clerk
Provincial Health Services Authority
Victoria, BC
- Full-time
…of accounts receivable data from accounts receivable to the general ledger following system-defined established procedures.Provides analysis of patient and other designated accounts by…
Added 16 mins ago
PH
Lead, Accounts Receivable Clerk
Provincial Health Services Authority
Prince George, BC
- Full-time
In accordance with the established mission, vision, values, and strategic priorities of Northern Health, and under the general supervision of Manager or designate, and in addition to…
Added 16 mins ago
AT
Driver Settlement Services Clerk
Armour Transportation Systems
Moncton, NB
- Full-time
Answer general payroll related questions and inquiries from drivers
Added 16 mins ago
PH
Clerk IV Accounts Payable
Provincial Health Services Authority
Burnaby, BC
- Full-time
…forwarding to designated staff for approval and input into the General Ledger. 12. Separates invoices received for processing for team members desk when they are on leave and forwards it to…
Added 16 mins ago
N
Manufacturing Manager
NPAworldwide
Brantford, ON
- Full-time
Brantford, Ontario. Reporting directly to the General Manager, this highly visible
Added 16 mins ago
PH
Client Services Clerk, Screening Programs
Provincial Health Services Authority
Vancouver, BC
- Full-time
Provides general clerical support by performing tasks such as assembling and packaging promotional materials for mailing, requesting, receiving and returning patient bags and other items as…
Added 16 mins ago
E
environmental service aid
Extendicare
Sault Ste. Marie, ON · Assist - FJ Davey LTC
- Part-time
Must possess excellent interpersonal and communication skills (both written and verbal)
Added 16 mins ago
Complex Violations Clerk (Clerk 3)
The Government of Nova Scotia
Halifax, NS
…Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all…
Added 45 mins ago
PH
Coordinator, Population and Public Health, BCCDC
Provincial Health Services Authority
Vancouver, BC
- Full-time
…health professionals, health service administrators and the general public and follows up with appropriate stakeholders to ensure content is…
Added 45 mins ago
QI
Front desk hotel clerk
Quality Inn & Suites Downtown Charlottetown
Charlottetown, PE
- Full-time
Provide general information about points of interest in the area
Added 45 mins ago
CH
Licensed Practical Nurse
Covenant Health Canada
AB · Edmonton, AB
- Part-time
…The services we have comprise mainly of: Vascular Surgery, General Surgery, Orthopedic Surgery, ENT and Plastic…
Added 45 mins ago
SD
Accountant
STM Display Sales Inc.
Mississauga, ON
- Full-time
…accounting operations, including accounts payable and receivable, general ledger entries, bank and account reconciliations, and month-end and year-end closing activities. The Accountant…
Added 45 mins ago
CH
Licensed Practical Nurse
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…in vascular surgery. The patient population also consists of general surgery, orthopedics and plastics. Unit 42 is the main inpatient unit for general surgery, gynecological surgery,…
Added 45 mins ago
CH
Health Care Aide
Covenant Health Canada
AB · Edmonton, AB
- Part-time
Added 45 mins ago
CH
Health Care Aide
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…meaningful difference. Right in the heart of downtown, the Edmonton General Continuing Care Centre supports nearly 500 people every day with long-term, subacute, complex care and…
Added 45 mins ago
CH
Health Care Aide
Covenant Health Canada
AB · Edmonton, AB
- Part-time
…meaningful difference.Right in the heart of downtown, the Edmonton General Continuing Care Centre supports nearly 500 people every day with long-term, subacute, complex care and…
Added 45 mins ago
CH
Nurse Practitioner
Covenant Health Canada
AB · Edmonton, AB
- Full-time
Must possess relevant and recent clinical expertise within stream of practice
Added 1 hour ago
Plant Layout Design Engineer
Amrize
Mississauga, ON
…tendering such as mass flow diagram (contributes), plot plan, general layout, flow sheets/flow chart of the proposed solution(s), general arrangement drawings indicating dimensions,…
Added 1 hour ago
SH
Driver - Mobile Primary Care Unit
Shared Health-Soins Communs
Dauphin, MB
- Full-time
Troubleshoot general maintenance issues re: electrical/plumbing.
Added 1 hour ago
IR
Uncertified Recreation Facilitator
Interlake-Eastern Regional Health Authority
Stonewall, MB
- Full-time
The Recreation Facilitator is a member of the health care team, working under the general direction of the Regional Recreation Program Manager while demonstrating a commitment to service…
Added 1 hour ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
General knowledge regarding supplier agreements and intellectual property
Added 1 hour ago
RM
Medical Radiation Technologist
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Orthopedic fracture clinics run multiple days per week, adding to the variety of patients seen · The schedule for this position is primarily night shifts; however, some day and/or evening shifts may be required, including weekends
Added 1 hour ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Current General registration with the College of Medical Laboratory Technologist of Ontario (required)

ExaCare AI

Product Operations Analyst (2027 New Grad)

Toronto, ON, Canada

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

About the Role

Product Operations connects our Product team, our customers, and our customer-facing BizOps teams. exacare ai ships new products and features quickly, and this team makes sure each release works in practice: teams understand it, customers can use it, and Product hears what is happening after launch.

As a Product Operations Analyst, you’ll become a subject matter expert in our platform and use that expertise to support customers on the help desk, help new products move from early access to general availability, and track whether customers adopt what we launch. You’ll work closely with Product Managers, Engineering, and BizOps, and you’ll own your investigations from start to finish. Along the way, you’ll turn patterns in customer questions into better product features, documentation, and workflows.

What You’ll Do

Own frontline product support. Manage the help desk during your assigned shifts and respond to customer chat and email in Pylon with speed, clarity, and empathy, so customers get a clear answer.
Investigate and resolve issues. Troubleshoot customer questions and bugs from start to finish, and bring in Product Managers or Engineering when needed, so every escalation has an owner, next steps, and customer communication.
Become the product expert. Build deep knowledge of your assigned product areas and of healthcare workflows, so BizOps and customers know where to turn for complex product questions.
Make launches usable. Test new releases, support early access customers, and build launch checklists, FAQs, Help Center content, and in-app tours. Scale the effort to the size of each release, and help customers prepare before issues arise.
Enable BizOps teams. Lead training sessions, record videos, update SOPs in Notion, and help build certifications, so account leads feel confident supporting customers when features change.
Track adoption after launch. Run 30/60/90-day adoption checks on major releases using PostHog and Omni, and follow up with low-adoption accounts through outreach, refresher training, or in-app education.
Turn customer feedback into product decisions. Identify recurring issues across tickets, synthesize feature requests, and give Product clear recommendations, so repeat tickets fall through product fixes, self-service content, or automation.

What You’ll Bring

Experience: 1+ years in Product, Product Operations, Customer Support, Customer Success, Implementation, Consulting, or another customer-facing role, preferably in a B2B SaaS environment. (note: potential exception for new graduates with strong previous internship experience)
Written communication: You write clearly, concisely, and professionally, and you can turn complex information into help articles, internal guides, and Loom videos.
Customer maturity: You de-escalate difficult situations, read between the lines, and make customers feel heard while moving toward a practical resolution.
Technical aptitude: You enjoy troubleshooting, ask effective clarifying questions, and can learn complex products, integrations, and workflows.
Analytical, product mindset: You look past the individual ticket to find patterns and root causes, and you use support and usage data to recommend improvements.
Ownership and collaboration: You manage your own coverage, prioritize competing requests, know when to escalate, follow through after launch, and work well with Product, Engineering, and BizOps in a fast-moving environment.
Nice to have: Experience with Pylon, Intercom, Zendesk, or PostHog; building support automations or AI workflows; or working with healthcare technology, insurance verification, or regulated customer data.

Benefits and Perks

Competitive salary and equity in a high-growth startup
Paid time off at your discretion
Hybrid work out of our beautiful Toronto office (Queen / Spadina)
Medical, dental, and vision coverage
Great start-up culture (e.g., company off-sites, casual attire, stellar snacks, ChatGPT premium)

Insight into our Core Values

Only the best belong here
We are unapologetic about talent. This should be the best team you have ever been on. Protecting that standard is how we honor each other’s time, ambition, and craft.

We work even harder to keep our partners than we did to earn them initially
The work does not stop when a customer first onboards to our platform. It deepens over time. We partner with operators, listening and learning about real problems, and translate that into solutions that help them succeed in practice. We earn trust through consistent delivery.

We keep the patient downstream of every decision
At the end of the day, this is about the patient. We get there by deeply respecting and reflecting on our purpose: to develop software that aids teams in delivering better care.

Raise the bar on ownership
We grow because people here go beyond the minimum. We invest extra effort, care, and ownership into what we build.

The world is moving fast. We move faster.
This is a race. We work hard, we move early, and we stay ahead of problems and competitors. If we slow down, someone else will pass us.

Radical candor, zero politics
We say what’s true, early, and we keep communication direct and clean so the team can move.

Bring good vibes and win together
We win as a team. We bring energy, support each other, and make the workplace somewhere people are excited to show up.

If this sounds like you, we'd love to have a chat!

Apply on ats.rippling.com About employer

More about this job

Responsibilities

The Product Operations Analyst will manage frontline product support, investigate technical issues, and facilitate the transition of new features from early access to general availability. They will also track product adoption metrics and synthesize customer feedback to drive product improvements and documentation.

Requirements

Candidates should have 1+ years of experience in a customer-facing role, preferably within a B2B SaaS environment, or strong internship experience. The role requires excellent written communication, technical aptitude for troubleshooting, and a collaborative mindset to work effectively with Product, Engineering, and BizOps teams.

Skills

Product operations
Customer support
Troubleshooting
SaaS
Healthcare workflows
Data analysis
Technical writing
Project management
Collaboration
Communication
Pylon
Intercom
Zendesk
PostHog
Automation
AI workflows

Benefits

Competitive salary
Equity
Paid time off
Medical coverage
Dental coverage
Vision coverage
Company off-sites
ChatGPT premium

Visa sponsorship

Not detected in the job text

Keywords

Product Operations
B2B SaaS
Customer Success
Implementation
Consulting
Help Desk
Troubleshooting
Healthcare Technology
Insurance Verification
Regulated Data
Pylon
Intercom
Zendesk
PostHog
Notion
Loom
SOPs
Automation
AI Workflows
Adoption Tracking
Product Management
Engineering
BizOps
Customer Feedback
Documentation
Launch Checklists
In-app Tours
Training
Certifications
Data Analysis

Report this job

Work requirements

Jobs in Canada