Jobs in Canada

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Added 4 mins ago
M
Financial Analyst Real Estate Analytics & Anaplan
Manulife
Toronto, ON
- $49 to $59 CAD / hour
- Full-time
Hybrid work, with 3 days per week in the office
Added 1 hour ago
S
Software Asset Manager(SAM) & Licensing Analyst
Scalian
Montreal, QC
- Full-time
We are looking for a Software Asset Manager(SAM) & Licensing analyst to collaborate on one of our projects in the Aerospace sector.
Added 1 hour ago
Financial Analyst
Greenfield Global Inc.
Johnstown, ON
Greenfield is looking for a Financial Analyst to join our growing team.
Added 1 hour ago
CT
Business Analyst, Supply Chain Automation & Asset Mgmt
Canadian Tire Corporation
Brampton, ON · AJ Billes Distribution Centre [AJBDC]
- Full-time
Identify the appropriate stakeholders and facilitate workshops, interviews, observations, and working sessions to build shared understanding.
Added 1 hour ago
CT
Online Assortment Analyst
Canadian Tire Corporation
Toronto, ON
- $58,000 to $68,000 CAD / year
- Full-time
You must have a customer- focused mindset to help you make data and process driven decisions
Added 1 hour ago
MS
Senior Business Systems Analyst (TMS)
Metro Supply Chain
Mississauga, ON
- Full-time
Metro Supply Chain helps businesses build smarter, more responsive logistics networks. For more than 50 years, we have supported growth through tailored solutions, contract logistics…
Added 1 hour ago
RA
Financial Analyst – Real Estate Analytics & Anaplan
Recrute Action
Toronto, ON
- Contract
Hybrid work, with 3 days per week in the office
Added 2 hours ago
TD
Senior Financial Reporting Analyst
Tetra Digital Group
Toronto, ON
- Full-time
Audit and attestations. Build auditor-ready working papers and sign-offs. Respond to audit queries, manage remediation plans, and drive findings to closure. Support reserve attestations and…
Added 2 hours ago
CA
Senior Agile Analyst
Co-operators Assurance et services financiers
Mississauga, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 2 hours ago
CA
Senior Agile Analyst
Co-operators Assurance et services financiers
Burlington, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 2 hours ago
CA
Senior Agile Analyst
Co-operators Assurance et services financiers
Guelph, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 2 hours ago
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Corporate Controller
Nature Fresh Farms
Leamington, ON
- $90,000 to $120,000 CAD / year
- Full-time
Must have excellent computer skills
Added 2 hours ago
CA
Senior Agile Analyst
Co-operators Assurance et services financiers
Kitchener, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 2 hours ago
M
Analyst, Risk Management (Capital Project Controls)
Metrolinx
Toronto, ON
- Full-time
…and make a positive impact in our communities. Join us as we build a knowledgeable and collaborative team that courageously changes how transit projects will be…
Added 2 hours ago
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Analyst, Workday Talent and Compensation
Cogeco
Burlington, ON · Montreal, QC
- Full-time
Reporting to the HRIS Director, the Workday Talent & Compensation Analyst configures, maintains, and optimizes Workday Talent Management and Compensation modules. The role ensures system…
Added 2 hours ago
CR
Division Director
Clarity Recruitment
Toronto, ON
- Full-time
We help companies hire exceptional leaders and build the teams that support them through direct hires and project and interim consultants. We believe the right hire and the right job can…
Added 2 hours ago
B
Security Analyst, Global Endpoint Engineering
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are looking for a Security Analyst for the Global Workstation Configuration department. Reporting to the Team Lead, the successful candidate will play a role in contributing to the…
Added 2 hours ago
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Customer Experience Data Analyst
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are looking for an experienced CX Data Analyst to strengthen our CX function. Reporting to the CX Senior Manager and collaborating with the CX Portfolio Lead, this role translates…
Added 2 hours ago
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Business Intelligence Analyst (Healthcare SaaS)
Medfar
Montreal, QC
- Full-time
Candidates must reside in the province of Quebec
Added 2 hours ago
SI
Intern, CRM Implementation Analyst
Saputo Inc.
Mississauga, ON · Georgetown, ON
- Full-time
…alongside a committed team, contribute to meaningful work and build skills through hands-on…
Added 2 hours ago
SI
Intern, Trade Promotion Management Business and Data Analyst
Saputo Inc.
Mississauga, ON · Georgetown, ON
- Full-time
…alongside a committed team, contribute to meaningful work and build skills through hands-on…
Added 3 hours ago
M
Business Intelligence Analyst (Healthcare SaaS)
MEDFAR
Montreal, QC
- Full-time
Candidates must reside in the province of Quebec
Added 3 hours ago
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Analyst, Corporate Finance
KPMG
Calgary, AB
- Full-time
At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the…
Added 3 hours ago
Product Operations Analyst (2027 New Grad)
ExaCare AI
Toronto, ON
As a Product Operations Analyst, you’ll become a subject matter expert in our platform and use that expertise to support customers on the help desk, help new products move from early access…
Added 3 hours ago
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Data Analyst
Rates.ca
Toronto, ON
- Full-time
This role requires three in-office days per week

ExaCare AI

Product Operations Analyst (2027 New Grad)

Toronto, ON, Canada

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

About the Role

Product Operations connects our Product team, our customers, and our customer-facing BizOps teams. exacare ai ships new products and features quickly, and this team makes sure each release works in practice: teams understand it, customers can use it, and Product hears what is happening after launch.

As a Product Operations Analyst, you’ll become a subject matter expert in our platform and use that expertise to support customers on the help desk, help new products move from early access to general availability, and track whether customers adopt what we launch. You’ll work closely with Product Managers, Engineering, and BizOps, and you’ll own your investigations from start to finish. Along the way, you’ll turn patterns in customer questions into better product features, documentation, and workflows.

What You’ll Do

Own frontline product support. Manage the help desk during your assigned shifts and respond to customer chat and email in Pylon with speed, clarity, and empathy, so customers get a clear answer.
Investigate and resolve issues. Troubleshoot customer questions and bugs from start to finish, and bring in Product Managers or Engineering when needed, so every escalation has an owner, next steps, and customer communication.
Become the product expert. Build deep knowledge of your assigned product areas and of healthcare workflows, so BizOps and customers know where to turn for complex product questions.
Make launches usable. Test new releases, support early access customers, and build launch checklists, FAQs, Help Center content, and in-app tours. Scale the effort to the size of each release, and help customers prepare before issues arise.
Enable BizOps teams. Lead training sessions, record videos, update SOPs in Notion, and help build certifications, so account leads feel confident supporting customers when features change.
Track adoption after launch. Run 30/60/90-day adoption checks on major releases using PostHog and Omni, and follow up with low-adoption accounts through outreach, refresher training, or in-app education.
Turn customer feedback into product decisions. Identify recurring issues across tickets, synthesize feature requests, and give Product clear recommendations, so repeat tickets fall through product fixes, self-service content, or automation.

What You’ll Bring

Experience: 1+ years in Product, Product Operations, Customer Support, Customer Success, Implementation, Consulting, or another customer-facing role, preferably in a B2B SaaS environment. (note: potential exception for new graduates with strong previous internship experience)
Written communication: You write clearly, concisely, and professionally, and you can turn complex information into help articles, internal guides, and Loom videos.
Customer maturity: You de-escalate difficult situations, read between the lines, and make customers feel heard while moving toward a practical resolution.
Technical aptitude: You enjoy troubleshooting, ask effective clarifying questions, and can learn complex products, integrations, and workflows.
Analytical, product mindset: You look past the individual ticket to find patterns and root causes, and you use support and usage data to recommend improvements.
Ownership and collaboration: You manage your own coverage, prioritize competing requests, know when to escalate, follow through after launch, and work well with Product, Engineering, and BizOps in a fast-moving environment.
Nice to have: Experience with Pylon, Intercom, Zendesk, or PostHog; building support automations or AI workflows; or working with healthcare technology, insurance verification, or regulated customer data.

Benefits and Perks

Competitive salary and equity in a high-growth startup
Paid time off at your discretion
Hybrid work out of our beautiful Toronto office (Queen / Spadina)
Medical, dental, and vision coverage
Great start-up culture (e.g., company off-sites, casual attire, stellar snacks, ChatGPT premium)

Insight into our Core Values

Only the best belong here
We are unapologetic about talent. This should be the best team you have ever been on. Protecting that standard is how we honor each other’s time, ambition, and craft.

We work even harder to keep our partners than we did to earn them initially
The work does not stop when a customer first onboards to our platform. It deepens over time. We partner with operators, listening and learning about real problems, and translate that into solutions that help them succeed in practice. We earn trust through consistent delivery.

We keep the patient downstream of every decision
At the end of the day, this is about the patient. We get there by deeply respecting and reflecting on our purpose: to develop software that aids teams in delivering better care.

Raise the bar on ownership
We grow because people here go beyond the minimum. We invest extra effort, care, and ownership into what we build.

The world is moving fast. We move faster.
This is a race. We work hard, we move early, and we stay ahead of problems and competitors. If we slow down, someone else will pass us.

Radical candor, zero politics
We say what’s true, early, and we keep communication direct and clean so the team can move.

Bring good vibes and win together
We win as a team. We bring energy, support each other, and make the workplace somewhere people are excited to show up.

If this sounds like you, we'd love to have a chat!

Apply on ats.rippling.com About employer

More about this job

Responsibilities

The Product Operations Analyst will manage frontline product support, investigate technical issues, and facilitate the transition of new features from early access to general availability. They will also track product adoption metrics and synthesize customer feedback to drive product improvements and documentation.

Requirements

Candidates should have 1+ years of experience in a customer-facing role, preferably within a B2B SaaS environment, or strong internship experience. The role requires excellent written communication, technical aptitude for troubleshooting, and a collaborative mindset to work effectively with Product, Engineering, and BizOps teams.

Skills

Product operations
Customer support
Troubleshooting
SaaS
Healthcare workflows
Data analysis
Technical writing
Project management
Collaboration
Communication
Pylon
Intercom
Zendesk
PostHog
Automation
AI workflows

Benefits

Competitive salary
Equity
Paid time off
Medical coverage
Dental coverage
Vision coverage
Company off-sites
ChatGPT premium

Visa sponsorship

Not detected in the job text

Keywords

Product Operations
B2B SaaS
Customer Success
Implementation
Consulting
Help Desk
Troubleshooting
Healthcare Technology
Insurance Verification
Regulated Data
Pylon
Intercom
Zendesk
PostHog
Notion
Loom
SOPs
Automation
AI Workflows
Adoption Tracking
Product Management
Engineering
BizOps
Customer Feedback
Documentation
Launch Checklists
In-app Tours
Training
Certifications
Data Analysis

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