Jobs in Canada

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Added 4 mins ago
TO
Development Officer
The Ontario SPCA and Humane Society
Pembroke, ON
- $62,000 to $75,000 CAD / year
- Full-time
Must have open availability, including days, evenings, weekends, and holidays · Must have a valid driver’s license and access to a reliable vehicle for travel
Added 4 mins ago
VC
Project Coordinator (Infrastructure Construction)
Valard Construction
Port Hawkesbury, NS
- $80,000 to $108,000 CAD / year
- Full-time
Applicants must have legal authorization to work in Canada with no restrictions
Added 4 mins ago
ES
SAP BASIS Consultant (Application support)
Epsilon Solutions Ltd.
Toronto, ON
- Contract
Partner with IT Operations and business stakeholders to assess analyze and document business and system needs recommend business and technical solutions and lead the development and…
Added 4 mins ago
Sales Support Coordinator
Enercare
Toronto, ON
…time, service level and speed of answer requirements, tech lead…
Added 4 mins ago
Sustainability Packaging Developer
Give and Go Prepared Foods
Toronto, ON
Lead the transition away from PET: Collaborate with Category Marketing to identify product categories suitable for alternative packaging materials, and lead cross-functional implementation…
Added 4 mins ago
People Partner
Astellas Pharma
Markham, ON
We are a global pharmaceutical company headquartered in Japan, with a team of more than 14,000 managing operations in approximately 70 countries around the world. We are in the Top 30…
Added 4 mins ago
EC
Future Leaders Program – Management Trainee
EMCO Corporation
Mount Pearl, NL · London, Ontario
- Full-time
Launch Your Career. Learn the Business. Lead Your Own Team.
Added 4 mins ago
EC
Future Leaders Program – Management Trainee
EMCO Corporation
Corner Brook, NL · London, Ontario
- Full-time
Launch Your Career. Learn the Business. Lead Your Own Team.
Added 19 mins ago
Solutions Consultant (2027 New Grad)
ExaCare AI
Toronto, ON
…support pilots and full rollouts, coordinating across Strategy & Operations, Sales, and…
Added 19 mins ago
Product Operations Analyst (2027 New Grad)
ExaCare AI
Toronto, ON
Product Operations connects our Product team, our customers, and our customer-facing BizOps teams. exacare ai ships new products and features quickly, and this team makes sure each release…
Added 19 mins ago
SC
Director, Operational Design & Engineering
Staples Canada
Richmond Hill, ON
- Full-time
Develop business requirements and partner with IT, Operations, Procurement, Finance and external vendors throughout the project lifecycle.
Added 34 mins ago
IC
AVP, Actuarial Projects & Transformation
ivari Canada
Toronto, ON
- Full-time
…the bridge between Corporate Actuarial, Finance, Technology, Operations, and external vendors to deliver enterprise-wide transformation…
Added 34 mins ago
MF
Operations Manager
Merit for Training
Richmond Hill, ON
- Full-time
Our member, Forest Fence & Deck, is looking for a Operations Manager to join their team in Richmond Hill, ON.
Added 34 mins ago
MF
Operations Manager
Merit for Jobs
Richmond Hill, ON
- Full-time
Our member, Forest Fence & Deck, is looking for a Operations Manager to join their team in Richmond Hill, ON.
Added 34 mins ago
MF
Operations Manager
Merit for Apprenticeship
Richmond Hill, ON
- Full-time
Our member, Forest Fence & Deck, is looking for a Operations Manager to join their team in Richmond Hill, ON.
Added 34 mins ago
RI
Financial Controller
Reliance Impact
Toronto, ON
- $110,000 to $130,000 CAD / year
- Full-time
Lead process improvements and help modernize financial operations.
Added 34 mins ago
GT
Senior IT Project Manager
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $90 to $95 CAD / hour
- Contract
…capabilities, threat detection, and building resilience to operations and third party eco-systems. The team takes a risk-based approach to activities and initiatives, maximizing impact in…
Added 34 mins ago
D
Sr. Project Manager, Owners Engineering
DNV
Toronto, ON
- Full-time
Lead complex renewable energy and infrastructure projects on behalf of owners and developers, helping customers navigate projects from development and design through procurement,…
Added 34 mins ago
Cost Control Manager - Go Rail Expansion (ONxpress)
Aecon
Toronto, ON
Provide guidance to project controls and operations/project management teams to recognize emerging issues, leverage lessons learned and drive toolset/process adoption, ensure accuracy of…
Added 34 mins ago
Second Assistant Superintendent (BraeBen)
City of Mississauga
Mississauga, ON
Lead by example and actively participate in daily golf course maintenance operations.
Added 49 mins ago
Program Manager, Sr. Specialist 1
L3Harris Technologies
ON · Waterdown, ON
Lead planning and/or implementation of more complex projects.
Added 1 hour ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 1 hour ago
NC
Vice President Service Delivery
Nuvollo Corp.
Toronto, ON
- Full-time
Note: Travel cross-border between US and Canada is expected to be no more than 1-2x per quarter
Added 1 hour ago
E
Senior Transportation Engineer
Englobe
Moncton, NB
- Full-time
…innovation and collaboration are an integral part of our daily…
Added 1 hour ago
LT
Cloud Support Analyst (SENIOR& LEAD)
Lorven Technologies Inc.
Toronto, ON
- Contract
Our client is looking Cloud Support Analyst (SENIOR & LEAD) for Long Term project in Toronto, ON (Hybrid) Below is the detail requirement.

ExaCare AI

Product Operations Analyst (2027 New Grad)

Toronto, ON, Canada

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

About the Role

Product Operations connects our Product team, our customers, and our customer-facing BizOps teams. exacare ai ships new products and features quickly, and this team makes sure each release works in practice: teams understand it, customers can use it, and Product hears what is happening after launch.

As a Product Operations Analyst, you’ll become a subject matter expert in our platform and use that expertise to support customers on the help desk, help new products move from early access to general availability, and track whether customers adopt what we launch. You’ll work closely with Product Managers, Engineering, and BizOps, and you’ll own your investigations from start to finish. Along the way, you’ll turn patterns in customer questions into better product features, documentation, and workflows.

What You’ll Do

Own frontline product support. Manage the help desk during your assigned shifts and respond to customer chat and email in Pylon with speed, clarity, and empathy, so customers get a clear answer.
Investigate and resolve issues. Troubleshoot customer questions and bugs from start to finish, and bring in Product Managers or Engineering when needed, so every escalation has an owner, next steps, and customer communication.
Become the product expert. Build deep knowledge of your assigned product areas and of healthcare workflows, so BizOps and customers know where to turn for complex product questions.
Make launches usable. Test new releases, support early access customers, and build launch checklists, FAQs, Help Center content, and in-app tours. Scale the effort to the size of each release, and help customers prepare before issues arise.
Enable BizOps teams. Lead training sessions, record videos, update SOPs in Notion, and help build certifications, so account leads feel confident supporting customers when features change.
Track adoption after launch. Run 30/60/90-day adoption checks on major releases using PostHog and Omni, and follow up with low-adoption accounts through outreach, refresher training, or in-app education.
Turn customer feedback into product decisions. Identify recurring issues across tickets, synthesize feature requests, and give Product clear recommendations, so repeat tickets fall through product fixes, self-service content, or automation.

What You’ll Bring

Experience: 1+ years in Product, Product Operations, Customer Support, Customer Success, Implementation, Consulting, or another customer-facing role, preferably in a B2B SaaS environment. (note: potential exception for new graduates with strong previous internship experience)
Written communication: You write clearly, concisely, and professionally, and you can turn complex information into help articles, internal guides, and Loom videos.
Customer maturity: You de-escalate difficult situations, read between the lines, and make customers feel heard while moving toward a practical resolution.
Technical aptitude: You enjoy troubleshooting, ask effective clarifying questions, and can learn complex products, integrations, and workflows.
Analytical, product mindset: You look past the individual ticket to find patterns and root causes, and you use support and usage data to recommend improvements.
Ownership and collaboration: You manage your own coverage, prioritize competing requests, know when to escalate, follow through after launch, and work well with Product, Engineering, and BizOps in a fast-moving environment.
Nice to have: Experience with Pylon, Intercom, Zendesk, or PostHog; building support automations or AI workflows; or working with healthcare technology, insurance verification, or regulated customer data.

Benefits and Perks

Competitive salary and equity in a high-growth startup
Paid time off at your discretion
Hybrid work out of our beautiful Toronto office (Queen / Spadina)
Medical, dental, and vision coverage
Great start-up culture (e.g., company off-sites, casual attire, stellar snacks, ChatGPT premium)

Insight into our Core Values

Only the best belong here
We are unapologetic about talent. This should be the best team you have ever been on. Protecting that standard is how we honor each other’s time, ambition, and craft.

We work even harder to keep our partners than we did to earn them initially
The work does not stop when a customer first onboards to our platform. It deepens over time. We partner with operators, listening and learning about real problems, and translate that into solutions that help them succeed in practice. We earn trust through consistent delivery.

We keep the patient downstream of every decision
At the end of the day, this is about the patient. We get there by deeply respecting and reflecting on our purpose: to develop software that aids teams in delivering better care.

Raise the bar on ownership
We grow because people here go beyond the minimum. We invest extra effort, care, and ownership into what we build.

The world is moving fast. We move faster.
This is a race. We work hard, we move early, and we stay ahead of problems and competitors. If we slow down, someone else will pass us.

Radical candor, zero politics
We say what’s true, early, and we keep communication direct and clean so the team can move.

Bring good vibes and win together
We win as a team. We bring energy, support each other, and make the workplace somewhere people are excited to show up.

If this sounds like you, we'd love to have a chat!

Apply on ats.rippling.com About employer

More about this job

Responsibilities

The Product Operations Analyst will manage frontline product support, investigate technical issues, and facilitate the transition of new features from early access to general availability. They will also track product adoption metrics and synthesize customer feedback to drive product improvements and documentation.

Requirements

Candidates should have 1+ years of experience in a customer-facing role, preferably within a B2B SaaS environment, or strong internship experience. The role requires excellent written communication, technical aptitude for troubleshooting, and a collaborative mindset to work effectively with Product, Engineering, and BizOps teams.

Skills

Product operations
Customer support
Troubleshooting
SaaS
Healthcare workflows
Data analysis
Technical writing
Project management
Collaboration
Communication
Pylon
Intercom
Zendesk
PostHog
Automation
AI workflows

Benefits

Competitive salary
Equity
Paid time off
Medical coverage
Dental coverage
Vision coverage
Company off-sites
ChatGPT premium

Visa sponsorship

Not detected in the job text

Keywords

Product Operations
B2B SaaS
Customer Success
Implementation
Consulting
Help Desk
Troubleshooting
Healthcare Technology
Insurance Verification
Regulated Data
Pylon
Intercom
Zendesk
PostHog
Notion
Loom
SOPs
Automation
AI Workflows
Adoption Tracking
Product Management
Engineering
BizOps
Customer Feedback
Documentation
Launch Checklists
In-app Tours
Training
Certifications
Data Analysis

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Work requirements

Jobs in Canada