Jobs in Canada

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Added 4 mins ago
RC
Database Administrator
Realtek Consulting LLC
Toronto, ON
- Contract
Job Location:Toronto,Ontario- (2 days per week in-person at Toronto Canada office preferred) · Candidates must have 10+ years of experience in enterprise database administration, specifically with Oracle and Microsoft SQL Server
Added 4 mins ago
BI
Automation Lead
Beta-Tech Inc. (BTI)
Calgary, AB
- Full-time
BTI is an engineering and technology company supporting industrial facilities across Western Canada. We combine engineering, automation and controls, measurement, digital solutions and…
Added 4 mins ago
ES
SAP BASIS Consultant (Application support)
Epsilon Solutions Ltd.
Toronto, ON
- Contract
…business and system needs recommend business and technical solutions and lead the development and integration of project features into a complex business and system…
Added 4 mins ago
FS
AI Security Engineer
Futran Solutions
Toronto, ON
- Full-time
Added 4 mins ago
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Business Intelligence Analyst (Healthcare SaaS)
MEDFAR
Montreal, QC
- Full-time
Candidates must reside in the province of Quebec
Added 4 mins ago
Sustainability Packaging Developer
Give and Go Prepared Foods
Toronto, ON
…evaluates, develops, validates, and implements sustainable packaging solutions that support business objectives, regulatory compliance, operational requirements, and environmental…
Added 4 mins ago
W
Intermediate Structural Engineer – Resources
WSP
Thunder Bay, ON
- Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions. We are pathfinders and impact makers.
Added 4 mins ago
A
Project Manager - Data Centers
Arcadis
Toronto, ON
- Full-time
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
Added 4 mins ago
A
Project Architect - Data Centers
Arcadis
Toronto, ON
- Full-time
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
Added 4 mins ago
K
Director, IT Managed Services
Klick
Toronto, ON
- Full-time
…Technology teams transform ideas into functional, future-ready solutions. Their work supports both client delivery and internal…
Added 19 mins ago
C
System Integrator
CIMA+
Guelph, ON · Sudbury, Ontario
- $67,440 to $92,730 CAD / year
- Full-time
The Operational Solutions and Technologies team is dedicated to delivering innovative solutions that enhance the resilience, efficiency, and sustainability of critical infrastructure,…
Added 19 mins ago
S
Développeur logiciel Full Stack / Full Stack Software Developer
Systemex
Laval, QC
- Full-time
…R&D team, designing, developing and deploying robust software solutions. You will build modern applications using Node.js, React and PostgreSQL to support industrial and automation…
Added 19 mins ago
BC
Electrical Project Manager - Canem Systems
Bird Construction
Calgary, AB
- Full-time
…Systems has been delivering innovative electrical and mechanical solutions across Canada for more than 60 years. With offices across the country and a reputation built on safety,…
Added 19 mins ago
Solutions Consultant (2027 New Grad)
ExaCare AI
Toronto, ON
The Solutions Consultant is a customer‑facing, implementation‑focused role that partners closely with the BizOps Manager to deliver smooth technical onboarding and effective user training.…
Added 19 mins ago
Product Operations Analyst (2027 New Grad)
ExaCare AI
Toronto, ON
…what we launch. You’ll work closely with Product Managers, Engineering, and BizOps, and you’ll own your investigations from start to finish. Along the way, you’ll turn patterns in customer…
Added 19 mins ago
SC
Director, Operational Design & Engineering
Staples Canada
Richmond Hill, ON
- Full-time
Reporting to the Senior Director, Supply Chain Strategy, Engineering & Sourcing, the Director, Operations Design & Engineering is accountable for how Staples Canada’s distribution and…
Added 34 mins ago
YE
Test Analyst
YAC Enterprise
Canada
- Full-time
…collaborating with development teams to deliver high-quality software…
Added 34 mins ago
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SAS to Python Migration Specialist
Collabera
Toronto, ON · Greater Toronto Area, Canada
- $85 to $95 CAD / hour
- Contract
Collabera is a leading Digital Solutions company providing software engineering solutions to the world’s most tech-forward organizations. With more than 25 years of experience, we have…
Added 34 mins ago
TC
AWS Architect
Tata Consultancy Services
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
Acts as expert for AWS Cloud initiatives as Technical advisor or Solutions Architect or Strategic consultant in the solution designing, Pre sales, plan , design, and delivery of cloud…
Added 34 mins ago
P
Solution Architect / Lead EBO Engineer – BAS (SABAS005)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The successful candidate will provide technical leadership across the project, review major findings from engineering and field teams, resolve complex design and integration issues, and…
Added 34 mins ago
BS
Control Systems Engineer
Brock Solutions
Vancouver, BC
- $65,000 to $90,000 CAD / year
- Full-time
Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad…
Added 34 mins ago
MI
Developer, Packaging Development & Engineering
Mondelēz International
Toronto, ON · Business Unit Head Office Gladstone - Toronto, Canada
- Full-time
Identifying problems proactively and creating and implementing solutions independently
Added 34 mins ago
CI
Student Intern, Analytics Centre of Excellence
Celestica International LP
Toronto, ON
- $24 to $30 CAD / hour
With deep expertise in design, engineering, manufacturing, supply chain management and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid…
Added 34 mins ago
A
Intermediate Structural Engineer in Toronto West Office
Arcadis
Toronto, ON
- Full-time
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
Added 34 mins ago
D
Sr. Project Manager, Owners Engineering
DNV
Toronto, ON
- Full-time
Improve how we deliver Owner’s Engineering, including developing new services, tools, digital solutions, and better ways of working.

ExaCare AI

Product Operations Analyst (2027 New Grad)

Toronto, ON, Canada

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

About the Role

Product Operations connects our Product team, our customers, and our customer-facing BizOps teams. exacare ai ships new products and features quickly, and this team makes sure each release works in practice: teams understand it, customers can use it, and Product hears what is happening after launch.

As a Product Operations Analyst, you’ll become a subject matter expert in our platform and use that expertise to support customers on the help desk, help new products move from early access to general availability, and track whether customers adopt what we launch. You’ll work closely with Product Managers, Engineering, and BizOps, and you’ll own your investigations from start to finish. Along the way, you’ll turn patterns in customer questions into better product features, documentation, and workflows.

What You’ll Do

Own frontline product support. Manage the help desk during your assigned shifts and respond to customer chat and email in Pylon with speed, clarity, and empathy, so customers get a clear answer.
Investigate and resolve issues. Troubleshoot customer questions and bugs from start to finish, and bring in Product Managers or Engineering when needed, so every escalation has an owner, next steps, and customer communication.
Become the product expert. Build deep knowledge of your assigned product areas and of healthcare workflows, so BizOps and customers know where to turn for complex product questions.
Make launches usable. Test new releases, support early access customers, and build launch checklists, FAQs, Help Center content, and in-app tours. Scale the effort to the size of each release, and help customers prepare before issues arise.
Enable BizOps teams. Lead training sessions, record videos, update SOPs in Notion, and help build certifications, so account leads feel confident supporting customers when features change.
Track adoption after launch. Run 30/60/90-day adoption checks on major releases using PostHog and Omni, and follow up with low-adoption accounts through outreach, refresher training, or in-app education.
Turn customer feedback into product decisions. Identify recurring issues across tickets, synthesize feature requests, and give Product clear recommendations, so repeat tickets fall through product fixes, self-service content, or automation.

What You’ll Bring

Experience: 1+ years in Product, Product Operations, Customer Support, Customer Success, Implementation, Consulting, or another customer-facing role, preferably in a B2B SaaS environment. (note: potential exception for new graduates with strong previous internship experience)
Written communication: You write clearly, concisely, and professionally, and you can turn complex information into help articles, internal guides, and Loom videos.
Customer maturity: You de-escalate difficult situations, read between the lines, and make customers feel heard while moving toward a practical resolution.
Technical aptitude: You enjoy troubleshooting, ask effective clarifying questions, and can learn complex products, integrations, and workflows.
Analytical, product mindset: You look past the individual ticket to find patterns and root causes, and you use support and usage data to recommend improvements.
Ownership and collaboration: You manage your own coverage, prioritize competing requests, know when to escalate, follow through after launch, and work well with Product, Engineering, and BizOps in a fast-moving environment.
Nice to have: Experience with Pylon, Intercom, Zendesk, or PostHog; building support automations or AI workflows; or working with healthcare technology, insurance verification, or regulated customer data.

Benefits and Perks

Competitive salary and equity in a high-growth startup
Paid time off at your discretion
Hybrid work out of our beautiful Toronto office (Queen / Spadina)
Medical, dental, and vision coverage
Great start-up culture (e.g., company off-sites, casual attire, stellar snacks, ChatGPT premium)

Insight into our Core Values

Only the best belong here
We are unapologetic about talent. This should be the best team you have ever been on. Protecting that standard is how we honor each other’s time, ambition, and craft.

We work even harder to keep our partners than we did to earn them initially
The work does not stop when a customer first onboards to our platform. It deepens over time. We partner with operators, listening and learning about real problems, and translate that into solutions that help them succeed in practice. We earn trust through consistent delivery.

We keep the patient downstream of every decision
At the end of the day, this is about the patient. We get there by deeply respecting and reflecting on our purpose: to develop software that aids teams in delivering better care.

Raise the bar on ownership
We grow because people here go beyond the minimum. We invest extra effort, care, and ownership into what we build.

The world is moving fast. We move faster.
This is a race. We work hard, we move early, and we stay ahead of problems and competitors. If we slow down, someone else will pass us.

Radical candor, zero politics
We say what’s true, early, and we keep communication direct and clean so the team can move.

Bring good vibes and win together
We win as a team. We bring energy, support each other, and make the workplace somewhere people are excited to show up.

If this sounds like you, we'd love to have a chat!

Apply on ats.rippling.com About employer

More about this job

Responsibilities

The Product Operations Analyst will manage frontline product support, investigate technical issues, and facilitate the transition of new features from early access to general availability. They will also track product adoption metrics and synthesize customer feedback to drive product improvements and documentation.

Requirements

Candidates should have 1+ years of experience in a customer-facing role, preferably within a B2B SaaS environment, or strong internship experience. The role requires excellent written communication, technical aptitude for troubleshooting, and a collaborative mindset to work effectively with Product, Engineering, and BizOps teams.

Skills

Product operations
Customer support
Troubleshooting
SaaS
Healthcare workflows
Data analysis
Technical writing
Project management
Collaboration
Communication
Pylon
Intercom
Zendesk
PostHog
Automation
AI workflows

Benefits

Competitive salary
Equity
Paid time off
Medical coverage
Dental coverage
Vision coverage
Company off-sites
ChatGPT premium

Visa sponsorship

Not detected in the job text

Keywords

Product Operations
B2B SaaS
Customer Success
Implementation
Consulting
Help Desk
Troubleshooting
Healthcare Technology
Insurance Verification
Regulated Data
Pylon
Intercom
Zendesk
PostHog
Notion
Loom
SOPs
Automation
AI Workflows
Adoption Tracking
Product Management
Engineering
BizOps
Customer Feedback
Documentation
Launch Checklists
In-app Tours
Training
Certifications
Data Analysis

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Work requirements

Jobs in Canada