Jobs in Canada

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Added 11 mins ago
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Application Analyst - Intermediate - 055
I8IS - Infiniti Software Solutions
AB · Edmonton, AB
- Full-time
…application support, maintenance and enhancements. A System Analyst applies a broad knowledge of various technical areas to foresee and rectify certain problem areas within technology or…
Added 11 mins ago
RC
Inside Sales Analyst - Canada
RSM Canada
AB · Edmonton, AB
- Full-time
Must possess impeccable confidence conversing via phone, video conferencing and email, required
Added 11 mins ago
QW
Guidewire BA
Quantum World Technologies Inc.
Toronto, ON
- Contract
Guidewire PolicyCenter technical and functional Expertise Business Requirements Analysis & Documentation Insurance Domain Knowledge
Added 11 mins ago
CS
Senior Analyst – Governance, Reporting & Communications
Confiar Services
Toronto, ON
- Contract
Senior Analyst – Governance, Reporting & Communications (Cybersecurity)
Added 11 mins ago
PS
Senior Manager, IT Business Partner
Periscope Search Group
Toronto, ON
- Full-time
…Learning & Development, running requirements workshops, providing technical oversight on SuccessFactors configuration and integrations, re-engineering hire-to-retire workflows, negotiating…
Added 11 mins ago
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Business Analyst - Deposits & Portfolio Management
Delpath
Toronto, ON
- Contract
Must Have Skills:
Added 11 mins ago
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Data Security Analyst
Paymentus
Richmond Hill, ON
- Full-time
Paymentus is seeking a Data Security Analyst to join our Cyber Security team with a focus on Data Loss Prevention (DLP). This role will support the day-to-day operation of the…
Added 11 mins ago
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Business Intelligence Analyst (Healthcare SaaS)
Medfar
Montreal, QC
- Full-time
Candidates must reside in the province of Quebec
Added 11 mins ago
MF
Senior Specialist Software Engineering
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Refines technical stories with Analysts, Architects, and Pod/Delivery partners to ensure work is clear, testable, and ready for execution
Added 25 mins ago
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Analyst, Insights - CPG
NielsenIQ
Toronto, ON
- Full-time
As an Analyst, working with a team environment, you will assist in providing analytical insights to our Consumer Packaged Goods (CPG) clients through the preparation of data summaries and…
Added 25 mins ago
M
Business Intelligence Analyst (Healthcare SaaS)
MEDFAR
Montreal, QC
- Full-time
Candidates must reside in the province of Quebec
Added 25 mins ago
Senior Systems Analyst
F12.net
Cambridge, ON
The Position: Reporting to the Manager, Service Delivery – Our Sr. Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As a senior…
Added 25 mins ago
K
Analyst, Corporate Finance
KPMG
Calgary, AB
- Full-time
Strong technical finance proficiency, including knowledge of financial statements and general accounting principles.
Added 41 mins ago
Product Operations Analyst (2027 New Grad)
ExaCare AI
Toronto, ON
As a Product Operations Analyst, you’ll become a subject matter expert in our platform and use that expertise to support customers on the help desk, help new products move from early access…
Added 55 mins ago
YE
Test Analyst
YAC Enterprise
Canada
- Full-time
We are seeking a detail-oriented and quality-focused Test Analyst to ensure the reliability, functionality, and performance of software applications. This role is responsible for designing…
Added 55 mins ago
TI
RPA Business Analyst
Themesoft Inc.
Toronto, ON
- Contract
Collaborate with business, technology, development, and testing teams to identify appropriate technical solutions and assess impacts to existing systems and processes.
Added 55 mins ago
N
Analyst, Insights - CPG
NielsenIQ
Toronto, ON
- Full-time
As an Analyst, working with a team environment, you will assist in providing analytical insights to our Consumer Packaged Goods (CPG) clients through the preparation of data summaries and…
Added 55 mins ago
IS
Sr Business System Analyst – Digital Banking
Iris Software Inc.
Toronto, ON
- Contract
8+ years of experience as a Business Systems Analyst, Technical Business Analyst, or similar role.
Added 55 mins ago
FI
Bilingual Financial Business Analyst - Spanish
FP Inc.
Toronto, ON
- $50 to $61 CAD / hour
- Contract
Supporting Power BI reporting initiatives by gathering requirements, designing reporting views, and partnering with technical teams for implementation.
Added 55 mins ago
LT
Cloud Support Analyst (Senior & Lead)
Lorven Technologies Inc.
Toronto, ON
- Contract
The Cloud Support Analyst (Senior / Lead) is responsible for providing advanced Level 2 and Level 3 production application support, incident resolution, and operational stability for Client…
Added 55 mins ago
EI
SAP Consultant
ExcelGens, Inc.
Montreal, QC
- Contract
We are looking for an Analyst, Digital Applications Support – Procurement to provide Level 2 functional and technical support for enterprise procurement applications.
Added 55 mins ago
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Data Analyst
Rates.ca
Toronto, ON
- Full-time
This role requires three in-office days per week
Added 55 mins ago
WU
Data Analyst (Business Intelligence and POS Systems)
Western University
London, ON
- Full-time
The Data Analyst is responsible for the system administration, optimization, and continuous improvement of Hospitality Services' Point of Sale (POS), mobile ordering and Meal Plan systems,…
Added 56 mins ago
Developer Analyst II
TELUS
Montreal, QC
Added 56 mins ago
Data Analyst, Business Intelligence (BI)
University of Toronto
Toronto, ON
Strong technical skills: understanding of relational databases, creating scripts for performing batch uploads, and experience with Business Intelligence tools such as Tableau or Power BI.

ExaCare AI

Product Operations Analyst (2027 New Grad)

Toronto, ON, Canada

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

About the Role

Product Operations connects our Product team, our customers, and our customer-facing BizOps teams. exacare ai ships new products and features quickly, and this team makes sure each release works in practice: teams understand it, customers can use it, and Product hears what is happening after launch.

As a Product Operations Analyst, you’ll become a subject matter expert in our platform and use that expertise to support customers on the help desk, help new products move from early access to general availability, and track whether customers adopt what we launch. You’ll work closely with Product Managers, Engineering, and BizOps, and you’ll own your investigations from start to finish. Along the way, you’ll turn patterns in customer questions into better product features, documentation, and workflows.

What You’ll Do

Own frontline product support. Manage the help desk during your assigned shifts and respond to customer chat and email in Pylon with speed, clarity, and empathy, so customers get a clear answer.
Investigate and resolve issues. Troubleshoot customer questions and bugs from start to finish, and bring in Product Managers or Engineering when needed, so every escalation has an owner, next steps, and customer communication.
Become the product expert. Build deep knowledge of your assigned product areas and of healthcare workflows, so BizOps and customers know where to turn for complex product questions.
Make launches usable. Test new releases, support early access customers, and build launch checklists, FAQs, Help Center content, and in-app tours. Scale the effort to the size of each release, and help customers prepare before issues arise.
Enable BizOps teams. Lead training sessions, record videos, update SOPs in Notion, and help build certifications, so account leads feel confident supporting customers when features change.
Track adoption after launch. Run 30/60/90-day adoption checks on major releases using PostHog and Omni, and follow up with low-adoption accounts through outreach, refresher training, or in-app education.
Turn customer feedback into product decisions. Identify recurring issues across tickets, synthesize feature requests, and give Product clear recommendations, so repeat tickets fall through product fixes, self-service content, or automation.

What You’ll Bring

Experience: 1+ years in Product, Product Operations, Customer Support, Customer Success, Implementation, Consulting, or another customer-facing role, preferably in a B2B SaaS environment. (note: potential exception for new graduates with strong previous internship experience)
Written communication: You write clearly, concisely, and professionally, and you can turn complex information into help articles, internal guides, and Loom videos.
Customer maturity: You de-escalate difficult situations, read between the lines, and make customers feel heard while moving toward a practical resolution.
Technical aptitude: You enjoy troubleshooting, ask effective clarifying questions, and can learn complex products, integrations, and workflows.
Analytical, product mindset: You look past the individual ticket to find patterns and root causes, and you use support and usage data to recommend improvements.
Ownership and collaboration: You manage your own coverage, prioritize competing requests, know when to escalate, follow through after launch, and work well with Product, Engineering, and BizOps in a fast-moving environment.
Nice to have: Experience with Pylon, Intercom, Zendesk, or PostHog; building support automations or AI workflows; or working with healthcare technology, insurance verification, or regulated customer data.

Benefits and Perks

Competitive salary and equity in a high-growth startup
Paid time off at your discretion
Hybrid work out of our beautiful Toronto office (Queen / Spadina)
Medical, dental, and vision coverage
Great start-up culture (e.g., company off-sites, casual attire, stellar snacks, ChatGPT premium)

Insight into our Core Values

Only the best belong here
We are unapologetic about talent. This should be the best team you have ever been on. Protecting that standard is how we honor each other’s time, ambition, and craft.

We work even harder to keep our partners than we did to earn them initially
The work does not stop when a customer first onboards to our platform. It deepens over time. We partner with operators, listening and learning about real problems, and translate that into solutions that help them succeed in practice. We earn trust through consistent delivery.

We keep the patient downstream of every decision
At the end of the day, this is about the patient. We get there by deeply respecting and reflecting on our purpose: to develop software that aids teams in delivering better care.

Raise the bar on ownership
We grow because people here go beyond the minimum. We invest extra effort, care, and ownership into what we build.

The world is moving fast. We move faster.
This is a race. We work hard, we move early, and we stay ahead of problems and competitors. If we slow down, someone else will pass us.

Radical candor, zero politics
We say what’s true, early, and we keep communication direct and clean so the team can move.

Bring good vibes and win together
We win as a team. We bring energy, support each other, and make the workplace somewhere people are excited to show up.

If this sounds like you, we'd love to have a chat!

Apply on ats.rippling.com About employer

More about this job

Responsibilities

The Product Operations Analyst will manage frontline product support, investigate technical issues, and facilitate the transition of new features from early access to general availability. They will also track product adoption metrics and synthesize customer feedback to drive product improvements and documentation.

Requirements

Candidates should have 1+ years of experience in a customer-facing role, preferably within a B2B SaaS environment, or strong internship experience. The role requires excellent written communication, technical aptitude for troubleshooting, and a collaborative mindset to work effectively with Product, Engineering, and BizOps teams.

Skills

Product operations
Customer support
Troubleshooting
SaaS
Healthcare workflows
Data analysis
Technical writing
Project management
Collaboration
Communication
Pylon
Intercom
Zendesk
PostHog
Automation
AI workflows

Benefits

Competitive salary
Equity
Paid time off
Medical coverage
Dental coverage
Vision coverage
Company off-sites
ChatGPT premium

Visa sponsorship

Not detected in the job text

Keywords

Product Operations
B2B SaaS
Customer Success
Implementation
Consulting
Help Desk
Troubleshooting
Healthcare Technology
Insurance Verification
Regulated Data
Pylon
Intercom
Zendesk
PostHog
Notion
Loom
SOPs
Automation
AI Workflows
Adoption Tracking
Product Management
Engineering
BizOps
Customer Feedback
Documentation
Launch Checklists
In-app Tours
Training
Certifications
Data Analysis

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Work requirements

Jobs in Canada