Analyst, Digital Applications Support – Procurement
Location: Montreal, QC, Canada
Work Model: Hybrid – Work from home flexibility
Language: Strong English required; Bilingual English/French preferred
About the Role
We are looking for an experienced Analyst, Digital Applications Support – Procurement to support enterprise procurement applications and contribute to ongoing digital transformation initiatives.
The successful candidate will provide Level 2 functional and technical support for procurement solutions, with a primary focus on eCatalogues, SAP Ariba Sourcing & Contracts, and SAP Fieldglass.
You will be responsible for troubleshooting application issues, managing incidents, supporting system enhancements and releases, coordinating with technical teams, and ensuring reliable application performance and a positive user experience.
Key Responsibilities
- Manage and resolve Level 2 incidents, service requests and problem records within established service levels and escalation procedures.
- Perform troubleshooting, investigate application issues, validate configurations and master data, review interfaces and logs, and identify root causes.
- Coordinate process improvements and procurement application enhancement initiatives.
- Support functional, integration, regression and user acceptance testing.
- Prepare test scenarios, document results, manage defects and validate production releases.
- Maintain technical documentation, knowledge articles, troubleshooting guides and standard operating procedures.
- Monitor recurring incidents and recommend improvements to application performance, processes and user experience.
- Ensure compliance with security, change management, release and data privacy requirements.
Platform-Specific Responsibilities
1. eCatalogue Management
- Coordinate supplier enablement activities from initial assessment through configuration, testing, go-live and operational handover.
- Support supplier integration through hosted catalogues, punchout/OCI, external marketplaces and other integration channels.
- Gather and validate business and technical requirements related to catalogue content, connectivity and purchasing processes.
- Coordinate with suppliers, procurement teams, ERP master-data teams and external technology partners.
- Validate catalogue content, including UNSPSC classification, pricing, units of measure, availability and data quality.
- Support catalogue connectivity, search functionality, cart return and purchase requisition testing.
- Coordinate defect resolution, cutover, go-live and hypercare activities.
- Maintain project documentation, status reports, risks, dependencies and support handover records.
- Monitor catalogue adoption, transaction success and content quality.
2. SAP Ariba Sourcing & Contracts
- Provide functional and technical support for SAP Ariba Sourcing and Contract Management.
- Support contract workspaces, templates, clauses, document assembly, approvals, amendments and contract expiries.
- Troubleshoot workflow, user provisioning, roles, permissions, notifications and access-related issues.
- Coordinate with technical teams to resolve configuration and application defects.
3. SAP Fieldglass
- Monitor application interfaces supporting contingent workforce and services procurement transactions.
- Troubleshoot issues related to worker onboarding, supplier access, rates, cost objects, approvals, timesheets, expenses and invoicing.
- Investigate integration and transaction exceptions.
- Coordinate issue resolution with business stakeholders, suppliers, service providers and SAP Fieldglass support teams.
Required Skills & Experience
- Practical experience supporting enterprise procurement applications in a production environment.
- Experience with SAP Ariba, SAP Fieldglass, SAP ERP and supplier catalogue solutions.
- Working knowledge of procurement processes, including Source-to-Contract (S2C), Procure-to-Pay (P2P), contingent workforce and services procurement.
- Strong experience in Level 2 application support, incident management, troubleshooting and root-cause analysis.
- Understanding of application configuration, workflows, user access, master data and system integrations.
- Experience with IT service-management and delivery tools such as ServiceNow, Jira, Azure DevOps, SAP Cloud ALM or equivalent.
- Experience in functional, integration, regression and UAT testing.
- Strong stakeholder management, vendor coordination and documentation skills.
- Excellent verbal and written communication skills.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business, Supply Chain, Procurement or a related discipline, or equivalent relevant experience.
- Relevant experience in application support, procurement systems, business analysis, systems administration or digital application operations.
- ITIL Foundation, SAP Ariba, SAP Fieldglass, SAP Procurement or ServiceNow certification is an advantage.
- Experience supporting SAP ECC or SAP S/4HANA procurement integrations is preferred.
- Knowledge of identity and access management, supplier enablement, APIs, middleware and SAP Business Network is an asset.
Additional Preferred Qualifications
- Experience working in Agile or hybrid project delivery environments.
- Familiarity with enterprise architecture and digital transformation frameworks.
- Ability to manage multiple priorities and small projects simultaneously.
- Strong analytical, troubleshooting and problem-solving abilities.
- Self-motivated, organized and capable of working independently as well as within a team.
- Customer-focused attitude with excellent multitasking and communication skills.
Language Requirements: Strong English communication skills are essential. French-English bilingual proficiency is preferred.
Work Location: Montreal, Quebec, Canada (Hybrid).
