Job Title: IT Analyst
Location: Quebec City, Quebec G1V 0B9
Duration: 3-Month Contract with Potential Permanent Hire
Schedule: 35 hours/week
Work Model: On-Site
Role Overview
IT Analyst responsible for end-user support, Microsoft 365, Active Directory/Entra ID, Intune, SCCM, networking and PowerShell. French and English required.
Responsibilities
- Provide end-user support and resolve technical issues/tickets.
- Manage user accounts, mailboxes, Teams groups and Microsoft 365 services.
- Configure and deploy computers, printers, phones and other IT equipment.
- Troubleshoot Windows, networking, connectivity and system issues.
- Support Intune, SCCM, PowerShell, monitoring and log analysis.
- Maintain technical documentation and support processes.
- Collaborate with infrastructure and system administration teams.
Must Haves
- 5–7 years of end-user IT support experience.
- DEC in IT or equivalent education/training.
- Strong Windows 10/11, Windows Server, Microsoft 365, AD and Entra ID experience.
- Hands-on Intune and SCCM experience.
- Knowledge of TCP/IP, DNS, DHCP, VPN, Wi-Fi and firewalls.
- PowerShell, monitoring and log analysis experience.
- Strong troubleshooting and customer service skills.
- Fluent in French and English.
