Responsibilities
Provide first-line technical assistance by phone and email, troubleshoot customer issues, determine solutions, and manage service requests through a ticketing system. Install and configure devices, software, systems, and networks; administer Active Directory and Microsoft 365; maintain documentation and asset records; and support junior specialists and third-party escalations.
Requirements
A degree in computer science or information technology is preferred, along with familiarity with Windows and Mac operating systems and basic knowledge of Active Directory and Microsoft 365. The posting asks for one year of IT help desk experience and two years of customer service experience, as well as strong communication, organizational, and time-management skills.
