About Fairgrounds
Fairgrounds Public Racket Club is a community-first home for racquet sports - especially pickleball - where players of all levels come to connect, learn, and compete. With welcoming facilities, vibrant programming, and a hospitality-forward mindset, we’re building inclusive clubs that feel like your favorite neighbourhood hangout and your go-to place to play.
Role Overview
We’re growing and hiring a dynamic, organized, and people-driven
General Manager (GM) for our newest location in Markham. As General Manager, you own the full site P&L and are accountable for member experience, daily operations, staff leadership, programming & scheduling, retail, and financial performance. You’ll be the face of Fairgrounds locally - building relationships with members, partners, and the broader community - while coaching a high-performing team and refining systems for scale.
If you thrive in a leadership role, love racket sports (especially pickleball!), and enjoy creating welcoming, community-driven spaces, we want to hear from you.
Key Responsibilities
Leadership & Staff Management
- Hire, train, schedule, and develop all site staff; set clear standards and expectations.
- Foster a positive, inclusive, and collaborative culture rooted in Fairgrounds’ service values.
- Conduct regular performance check-ins; provide ongoing coaching, recognition, and accountability.
- Maintain clear internal communication and cross-functional alignment with HQ.
- Serve as liaison to selected club ambassadors.
Site Operations
- Own day-to-day operations to ensure a clean, safe, organized, and on-brand facility.
- Lead daily walk-throughs; proactively resolve maintenance, safety, and service gaps.
- Implement and continuously improve SOPs for opening/closing, guest services, court turnover, and incident management.
- Ensure compliance with health, safety, and licensing requirements; manage incident reporting and escalations.
- Act as the membership expert, taking a consultative sales approach to optimize join/retain/engage.
Programming & Scheduling
- Own court schedules and program mix (open play, round robins, clinics, leagues, tournaments, socials).
- Align programming to member needs and brand goals; collaborate with coaching staff to ensure quality.
- Monitor participation, waitlists, and court utilization; iterate using feedback and data.
- Ensure accurate setup in scheduling/facility systems and on-site communication (displays, signage).
Business & Financial Oversight
- Manage the location’s P&L; meet or exceed revenue, margin, and KPI targets.
- Forecast, track, and report on membership, programming, court occupancy, retail, and ancillary revenue.
- Process payroll accurately and on time; manage labor to plan.
- Oversee retail: assortment planning, inventory controls, shrink management, and team sales coaching.
- Ensure all transactions are processed accurately via POS; uphold cash-handling and audit procedures.
- Drive operational efficiency and cost controls without compromising member experience.
Member & Community Engagement
- Act as the on-site face of Fairgrounds - visible, approachable, and service-obsessed.
- Build relationships with members, local groups, schools, and partners to grow participation.
- Address member concerns with professionalism and care; close the loop on feedback.
- Track and analyze member satisfaction data (NPS/CSAT, reviews) to guide continuous improvement.
Qualifications
- 2–3+ years in a management or supervisory role (hospitality, fitness, sport, or recreation preferred).
- Proven ability to lead, motivate, and develop teams in a fast-paced, service-led environment.
- Strong organizational, operational, and problem-solving skills; detail-oriented and hands-on.
- Financial acumen with comfort managing budgets, payroll, KPIs, and P&L accountability.
- Familiarity with scheduling, POS, and facility management software. (Podplay knowledge/experience is a bonus!)
- Passion for customer service and community-building.
- Interest or experience in racket sports (pickleball, padel, tennis, etc.).
- Availability for flexible hours, including mornings, evenings, weekends, and holidays.
Schedule
- Full-time, on-site (40 hours/week)
- Includes morning, evening, and weekend availability
- Salary is commensurate with experience and qualifications.
How To Apply
If you’re a strong leader with a passion for people and sport, we want to hear from you! Please submit:
- Your resume
- A brief cover letter explaining your interest and relevant experience
- Your availability and any scheduling limitations
We thank all applicants for their interest - only those selected for an interview will be contacted.
Fairgrounds is an equal opportunity employer. We’re committed to building a diverse and inclusive team and welcome applications from individuals of all backgrounds, identities, and experiences.
