Company Description The Fairmont Jasper Park Lodge is a luxury resort set in Jasper National Park, a UNESCO World Heritage Site in the Canadian Rockies. The property offers unique accommodations, including Luxury Signature Cabins, and hosts romantic getaways, corporate retreats, family vacations, and special events. Guests enjoy extensive year-round outdoor activities, from golf at Canada’s #1 Golf Resort Course, spa experiences, canoeing, kayaking, biking, and hiking in summer to ice skating and skiing in winter. The resort is also a renowned wedding and honeymoon destination, with a dedicated Wedding Team creating memorable experiences in a spectacular mountain setting. Team members join an environment focused on exceptional guest service and “The True Rocky Mountain Experience.”
Role Description The IT Specialist is a full-time, on-site role based at Fairmont Jasper Park Lodge in Jasper, AB. This role is responsible for maintaining and supporting the resort’s information technology infrastructure, including servers, networks, workstations, and peripheral devices. Daily tasks include monitoring system performance, diagnosing and resolving technical issues, managing user accounts and access, and ensuring the security and reliability of hotel systems such as reservations, point-of-sale, and guest services applications. The IT Specialist responds to support requests from colleagues, provides clear guidance and training on technology use, and documents processes and solutions. The role also assists with technology upgrades, coordinates with external vendors when needed, and helps ensure compliance with corporate IT standards and data security practices.
Qualifications
- Candidates should possess strong Information Technology skills, including experience with hardware, software, and operating systems in a business or hospitality environment.
- Candidates should possess Network Administration and Network Security skills to manage, monitor, and protect wired and wireless networks.
- Candidates should possess excellent Troubleshooting skills to diagnose, prioritize, and resolve technical issues efficiently.
- Candidates should possess effective Customer Service skills to support colleagues and provide clear, courteous, and timely assistance.
- Relevant post-secondary education or certification in IT, Computer Science, or a related field is beneficial.
- Experience with hotel or resort systems (PMS, POS, telephony, Wi-Fi management) is an asset.
- Strong organizational skills, attention to detail, and the ability to work on-site in a fast-paced, guest-focused environment are important.
- Ability to work flexible hours, including evenings or weekends as required for system maintenance or issue resolution.
