Company Description
Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.
Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.
Why work at Fairmont Waterfront?
- Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
- Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
- Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
- Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
- Generous perks - Enjoy discounted rates at over 5,800 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
- Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
- Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
- Opportunities to grow at Fairmont Waterfront and across the world at over 5,800 properties with Accor Group
- Exclusive Experiences - One free stay through our Be Our Guest Program
- Competitive annual salary commensurate with experience. Salary range $70,000.00 - $72,000.00 annually
Summary of Responsibilities
Reporting to the General Manager of ARC Restaurant and In Room Dining, the Restaurant and Bar Manager is responsible for the overall leadership, performance, and continued development of ARC Restaurant and Lounge as well as supporting In Room Dining. This role works closely with the General Manager and contributes to the strategic, operational, and financial goals established by the Director of Food and Beverage.
The position combines strong restaurant operations with a particular focus on cocktail programming, bar management, wine knowledge, revenue generation, and exceptional luxury service.
The successful candidate will be an engaging and visible leader who creates memorable guest experiences while building a high performing, motivated, and accountable team. With an entrepreneurial mindset, the Restaurant and Bar Manager will identify opportunities to grow revenue, enhance programming, improve operational performance, and strengthen ARC’s position within Vancouver’s competitive dining scene.
- Lead the daily operations of ARC Restaurant and Lounge, as well as In Room Dining operations, ensuring consistent service, food, beverage, and presentation standards.
- Support the F&B Division in achieving the financial, operational, colleague engagement, and guest experience goals.
- Oversee the bar operation, including cocktail development in compliance to corporate guidelines, purchasing, inventory, beverage costs, quality control, and colleague training.
- Analyze sales, menu performance, operating expenses to identify revenue and profitability opportunities.
- Create and execute effective promotions, events, partnerships, pricing strategies, and beverage activations in collaboration with culinary, marketing, and hotel leadership.
- Actively contribute to achieve financial targets through effective forecasting, scheduling, labour management, inventory control, purchasing, and expense management.
- Lead, coach, and inspire restaurant and bar colleagues while supporting recruitment, onboarding, training, recognition, and performance management.
- Maintain a visible leadership presence during service, engaging with guests, supporting colleagues, and resolving concerns with professionalism.
- Ensure all experiences align with Fairmont expectations following LQA standards, and personalized luxury hospitality.
- Conduct daily briefings, menu tastings, cocktail training, product education, and ongoing performance coaching.
- Collaborate closely with culinary leadership to ensure strong communication and consistent execution between front and back of house.
- Maintain exceptional standards of cleanliness, ambiance, organization, maintenance, and attention to detail throughout the restaurant and bar.
- Monitor guest feedback, online reviews, and service results, implementing action plans where required contributing to Service Excellence.
- Ensure compliance with hotel policies, liquor regulations, responsible beverage service, food safety, health and safety requirements, and provincial legislation.
- Maintain relationships with wineries, distilleries, breweries, suppliers, and local hospitality partners.
- Remain informed about Vancouver’s culinary and beverage scene, competitor activity, and emerging trends.
- Act as Manager on Duty and support other Food and Beverage operations when required.
Qualifications
- Minimum of three years of management experience in a luxury hotel, premium restaurant, or comparable Food and Beverage operation.
- Strong cocktail and bar management experience, including beverage costing, inventory control, purchasing, menu development, and training.
- Excellent wine knowledge. A sommelier designation or recognized wine certification is an asset.
- Proven ability to drive revenue, achieve financial targets, control costs, and improve restaurant or beverage performance.
- Demonstrated ability to analyze sales data and develop effective revenue generating strategies and promotions.
- Strong understanding of labour management, forecasting, budgeting, beverage costs, and inventory management.
- Knowledge of Forbes and LQA standards, with a commitment to delivering exceptional guest experiences.
- Entrepreneurial mindset with strong leadership, interpersonal, communication, and problem-solving abilities.
- Ability to inspire, coach, and motivate a diverse team in a fast-paced environment.
- Exceptional attention to detail, organization, decision making, and conflict resolution skills.
- Proficiency with Microsoft Office and experience using OpenTable, Opera, Silverware, or comparable hospitality systems.
- Strong knowledge of Vancouver’s culinary, cocktail, wine, and hospitality scene.
- Serving It Right certification or the ability to obtain certification before employment.
- Flexible availability, including mornings, evenings, weekends, and holidays.
- Bachelor’s degree in hospitality management, business, or a related field is preferred.
