Who We Are
Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together, and with our customers. By helping Canadians find the right solution to meet their needs with a variety of products and services.
Are you looking for a rewarding career? Fairstone is hiring a full-time Associate Branch Manager in our London Digital branch. If you’re seeking a role with a growing business that involves developing new business, maintaining client relationships and empowering team members, this could be the position for you.
About The Role
The Associate Branch Manager supports the overall success of the branch through individual sales production and day-to-day leadership support. This role is responsible for achieving individual lending and optional product sales targets through active management of customer opportunities, while supporting the Branch Manager in coaching team members, overseeing daily operations, and assisting with branch execution.
A Regular Day For You Will Include
Individual Sales & Business Development:
- Achieve individual lending and optional product sales targets by managing customer opportunities from application through closing.
- Support branch growth through customer acquisition, retention, referral generation, and strong customer relationship management. Contribute to branch sales and profitability objectives, while the Branch Manager remains accountable for overall branch sales and profitability results.
- Deliver a best-in-class customer experience by ensuring clients' needs are met promptly and professionally, while supporting the resolution of customer concerns and escalations
Day-to-Day Coaching & Team Development
- While the Branch Manager remains accountable for hiring, performance management, and employee development, the Associate Branch Manager provides day-to-day coaching, operational support, and development guidance to Lending Specialists and branch team members.
- Support the Branch Manager with onboarding, ongoing development, and branch training initiatives, and reinforce a culture of accountability, performance, and customer focus.
- Provide observations and coaching feedback to the Branch Manager to support employee development and formal performance discussions.
Daily Operations, Compliance & Decision Support
- Coordinate daily branch operations, service priorities, and workload distribution to support productivity and customer service objectives.
- Ensure adherence to company policies, procedures, regulatory requirements, and privacy standards while maintaining the confidentiality of customer information.
- Support audit readiness, operational excellence initiatives, and the implementation of approved process improvements.
- Resolve routine operational issues and customer matters using approved procedures and decision limits.
- Escalate policy exceptions, approval requests outside delegated limits, material operational issues, and unresolved customer concerns to the Branch Manager.
- In the Branch Manager's absence, act as the branch lead within the authority delegated by the Branch Manager and in accordance with established company policies.
- As a branch leadership role, the Associate Branch Manager is expected to maintain flexibility in work schedules to support team coverage, operational needs, and branch performance across operating hours. Details regarding scheduling and coverage expectations will be discussed during the interview process.
What We Are Looking For
- College diploma preferred; business-related education considered an asset.
- 2-3 years of experience in financial services, sales, lending or customer-facing roles. Previous leadership, coaching or supervisory experience preferred.
What You’ll Love About Working Here
- Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
- Compensation Package: Competitive hourly rate plus an incentive plan based on performance.
- Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
- Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
- Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
- Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
- Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
- Family Support: Parental leave top-up program to help you during life’s big moments.
- Community Impact: One paid volunteer day to give back to causes that matter to you.
- For more information on who we are as an employer click here.
What You Can Expect - Pay & Process
- Expected base salary range is $61,000-69,200$
- This posting is for an existing vacancy within our organization.
- Artificial intelligence may be used in parts of the recruitment process.
- All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
Learn more: https://www.fairstone.ca/en/about/canadian-lender
Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/
If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Time Type
Full time
Job Type
Permanent
