Company Description Family Service Thames Valley is a longstanding community-based organization that has provided counselling and support services to families, parents, and children for over 80 years. The agency offers programs that address relationship challenges, life transitions, and the needs of individuals living with developmental disabilities. Guided by the mission to empower people to face life challenges, the organization focuses on practical, compassionate support. Its vision to renew hope and transform lives is reflected in client-centered services and collaborative work with community partners.
Role Description This full-time on-site role, based in Mississauga, ON, involves providing adult protective services and case management support to vulnerable adults. The Adult Protective Support Worker and Case Manager will conduct intake and assessments, develop individualized service plans, and coordinate community resources to promote safety, stability, and well-being. The role includes regular client meetings, home or community visits, crisis intervention, advocacy with service providers, and ongoing monitoring of risk and care needs. The individual will maintain accurate documentation, prepare reports, and collaborate with internal teams and external agencies to ensure integrated support. The position also involves participating in team meetings, contributing to program development, and following relevant policies, legislation, and ethical standards.
Qualifications
- Strong case management, assessment, and service planning abilities, with experience supporting adults who may be at risk or living with vulnerabilities.
- Skills in crisis intervention, de-escalation, and safety planning, with sound judgment in complex or high-risk situations.
- Excellent interpersonal, communication, and advocacy skills, including the ability to build trust and collaborate with clients, families, and community partners.
- Ability to maintain thorough documentation, manage caseloads, and use case management or client information systems effectively.
- Knowledge of community resources, social service systems, and relevant legislation or standards related to adult protection and disability support.
- Post-secondary education in Social Work, Social Services, Psychology, or a related human services field; eligibility for professional registration or certification is an asset.
- Demonstrated cultural humility, trauma-informed practice, and commitment to equity, diversity, and inclusion.
- Capacity to work on-site in Mississauga, ON, with a valid driver’s license and access to reliable transportation if community travel is required.
- Previous experience in community mental health, developmental services, or protective services is considered an asset.
