We are currently recruiting a Casual On-Site Worker to join our Supervised Access Program team. This is an opportunity for a dedicated and people-focused professional who is passionate about supporting children and families in a safe, respectful, and child-centered environment. The successful candidate will thrive in a fast-paced setting, bring strong communication and problem-solving skills, and demonstrate a commitment to professionalism, fairness, and teamwork while supporting supervised visits and exchanges.
Location: Ottawa, Office-based.
FSO-SFO is located on the unceded Territory of the Anishinaabe Algonquin Nation
Start date: Immediate
Position: Union
Salary: Level 3 $48,157.76 to $54,102.91
Job ID: 70-2026 Supervised Access
Program (SAP) On-Site Worker Casual
ABOUT US
Family Services à la famille Ottawa (FSO-SFO) has been strengthening individuals and families - and, by extension, the Ottawa community - since 1914. We provide skillful and compassionate support to help people navigate mental health concerns, parenting challenges, and family conflict or violence. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthy strategies, build meaningful connections, and enhance resilience.
We serve individuals across the lifespan and within all types of family constellations, including children, youth, transitional-aged youth, adults, seniors, couples, and families. Our work is grounded in the real needs of clients, the complex environments they live in, and a strong foundation of clinical and mental health expertise.
From Mothercare during the influenza epidemic of 1917, to supporting families during post-WWII reintegration, to redefining family therapy to reflect the diverse realities of “family,” FSO-SFO continues to innovate and evolve in response to the changing needs of our community.
We strive to lead and convene the best and most promising practices, ensuring our services remain relevant and impactful. Today, 98% of clients report that working with FSO-SFO has had a positive impact on their lives.
As an accredited non-profit charitable organization, FSO-SFO is a trusted pillar of the Ottawa community. Our team is united by a commitment to well-being, belonging, community, accountability, and client-centered care.
Join us in making a lasting difference for Ottawa families.
ABOUT THE POSITION
Reporting to the Manager of the parenting program, you will be responsible for monitoring and ensuring coordination of the supervised visitation and exchange services for the supervised access program. The program worker supervises visits, ensures that the program guidelines are respected, assigns volunteer visit monitors to families, answers questions and concerns from clients and volunteer visit monitors, defuses potential conflicts, reviews observation notes, and collects and records program fees.
Major Responsibilities:
- Monitor and facilitate safe,
neutral, and child‑focused supervised visits and exchanges
- Update program lineups and inform
clients of schedule changes or cancellations
- Prepare visit spaces and
activities to ensure a welcoming and appropriate environment
- Ensure all participants adhere to
program guidelines and intervene as required
- Supervise visits (up to two
hours) when volunteer visit monitors are unavailable
- Provide on‑site support and
orientation to volunteer visit monitors
- Respond to client questions,
concerns, and potential conflicts with professionalism
- Review visit observation notes
for accuracy and completeness by the end of the shift
- Complete and file critical
incident reports as required
- Collect program fees, issue
receipts, and maintain accurate payment records
- Maintain a tidy and safe visit
site; ensure supplies are returned and stored properly
- Prepare and photocopy documents
as required for program delivery
- Attend mandatory staff training
and Supervised Access Program meetings
- Administer client satisfaction or
outcome surveys as directed
- Perform other related duties as
required
ABOUT YOU
You are calm, responsible, and respectful in your interactions with children, families, and colleagues. You are comfortable working in emotionally charged environments and can de-escalate situations while maintaining professional boundaries. You value teamwork, accurate documentation, and client‑centered service delivery.
Qualifications and Requirements:
- Q Minimum Grade 12 education, with
some post‑secondary coursework in social services or a related field
- At least two (2) years of related
experience
- Experience working with diverse
populations, including variations in culture, race, socio‑economic status,
gender identity/expression, and sexual orientation
- Basic understanding of child
custody, access, and family dynamics
- Knowledge of child‑centered and
trauma‑informed approaches
- Awareness of domestic violence
dynamics and family conflict
- Strong interpersonal and conflict‑management
skills
- Ability to maintain accurate and
timely records
- Non‑violent crisis intervention
skills
- Basic First Aid (asset)
- Bilingual (English and French)
preferred
Additional Requirements:
·
- Proof of legal entitlement to
work in Canada
- Successful Vulnerable Sector
Check prior to first shift
- Availability to work evenings and
weekends
FSO‑SFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodation is available throughout the recruitment process - please let us know how we can best support you.